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TrustRadius
Google Pay

Google Pay
Formerly Google Wallet

Overview

What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

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Recent Reviews

No buyer protection

1 out of 10
September 30, 2021
Google pay is very convenient but do not be fooled, it certainly is not an alternative to PayPal. It is simply a payment gateway and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Google Pay

Google Pay

N/A
Unavailable

What is Google Pay?

Google Pay (including Google Pay Send, formerly Google Wallet) is a payment processing solution from Google.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Google Pay?

Google Pay Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(80)

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
February 25, 2020

Simple to use; Quick to fund

Jennifer Larson | TrustRadius Reviewer
Jennifer Larson
Project Coordinator
Craftsmen Contractors (Construction, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Currently, only one department is using Google Pay. It has been helpful to set up reminders for repeating payments, easy to request payment, and the money shows up in our account much faster than with any other platform I've used.
Pros and Cons
  • The integration with Google Assistant has been helpful in easily setting reminders to send and/or request payments, especially in setting up repeating reminders for payments that probably could be automatic, but we prefer to review first.
  • Funds are processed quickly, which is so important. Thus far, the funds have almost always been available the very next business day rather than 2, 3, even 4 days later as some platforms do.
  • Google Wallet had a few glitches I was unhappy with, but Google Pay seems to have corrected them. Who knows if the changes were related to the name change or if they just happened to coincide with the timing for the most part, but either way I really don't have any big complaints.
Likelihood to Recommend
Google Pay has so far been pretty well suited for all of my needs, so much so, that I use it personally as well. I haven't run into a situation where I thought it may not be appropriate as of yet, at least in terms of utilizing another similar platform. Obviously, there are times that a physical check or cash is needed, but I certainly can't fault Google for that. For my records, the email confirmations back-and-forth of payments and/or requests are completely fine. But if you need a professional receipt for any reason, I'm not sure if there is a way to pull something like that. So that may be the only time you may need to look at a different online option.
Return on Investment
  • We aren't incredibly heavy users, so it hasn't had a measurable impact on ROI, but the quick availability of the funds provide for a happy bookkeeper, and we all know, if the bookkeeper isn't happy, nobody is going to be happy. :)
  • Along similar lines, the ease of use and the intuitive nature, especially for a company utilizing so many other Google products, means that there is almost no training needed and almost never any frustration with logging in or getting it to work, or any of the usual headaches that waste so much time for anyone in the office.
Support Rating
9
I haven't used support for Google Pay specifically, but I have for several other Google products. And it has always been a relatively easy process. Google products are so popular though, that it's actually easier to use the usual Google search function to first search your own issue to see if there is a quick fix before reaching out to support.
Other Software Used
February 19, 2020

Google Pay - A secured online payment mode

Verified User
Analyst in Marketing
Apparel & Fashion Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
This is being used only by me. It is not set up to be used by the whole organization or any department within. I use it personally outside the company. It is a very secure payment method. We need not provide the credit card information to the seller, rather save the information in the Google pay set up. The seller will not be able to see our card information.
Pros and Cons
  • Contactless payment.
  • Seller or receiver cannot see credit card information.
  • Might need fingerprint identification.
  • If the device is lost then information could be easily hacked.
Likelihood to Recommend
It is a very secure mode of payment method. We need not provide the credit card information to the seller or receiver, rather save the information in the google pay set up. The seller will not be able to see our card information. It is a contactless payment method. Can set up access authentication that no one could use the Google wallet.
Return on Investment
  • Fast payments.
  • It's secure.
Support Rating
5
I have had no direct experience with the Customer Support team for google pay. I never faced any issues or problems. I heard from other friends and colleagues that the customer service is great. This method of payment is now more and more being used as it is more secure and also at the same time fast and easy.
Other Software Used
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