Hootsuite Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
458 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.9 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-21 of 21)

Richard Chen | TrustRadius Reviewer
October 30, 2014

You get what you pay for

Score 5 out of 10
Vetted Review
Verified User
Review Source

Implementation

5
Nothing, it takes 2 minutes to associate accounts (note, social accounts cannot have been associated with any HootSuite previously else it'll deny permissions to HootSuite's request) HootSuite, couldn't be easier.
Read Richard Chen's full review
Edgar Carpenter | TrustRadius Reviewer
August 26, 2013

HootSuite Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Implementation

9
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted!
Read Edgar Carpenter's full review
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Implementation

10
• Combination of vendor and internal. The vendor bumped up our account to the Enterprise version (quite simple and easy) and then set up our organization and team structure. We then had to log in and set up team members and assign members to social media accounts. This was pretty easy to do as they have a great user interface. We simply had to drag and drop people into the correct team giving them access to specific social media accounts.
Read this authenticated review
Anonymous | TrustRadius Reviewer
February 06, 2013

Usability quite poor.

Score 5 out of 10
Vetted Review
Verified User
Review Source

Implementation

5
It was fine. No hiccups signing up and getting my social accounts set up. Adding team members was harder than it should be because I have to create the team, invite the team members, and then add those members to the team. I would have thought inviting team members to the team would be the same as adding them to the team, but that is not the case.
Read this authenticated review

Feature Scorecard Summary

Boolean keyword searches (62)
7.3
Filtering out noise/spam (65)
6.7
Sentiment analysis (59)
7.2
Broad channel coverage (81)
8.6
Content planning and scheduling (101)
9.0
Audience targeting (75)
7.3
Content optimization (81)
7.6
Workflow management (84)
8.2
Automated routing and prioritization (62)
7.5
Customer interaction histories (69)
7.6
Bulk actions (76)
7.8
Lead generation (46)
7.1
Content marketing (75)
8.0
Paid media management (42)
7.0
Campaigns and promotions (65)
7.6
Twitter (98)
9.4
Facebook (98)
9.0
LinkedIn (88)
8.7
Google+ (59)
9.2
Instagram (80)
7.7
Pinterest (47)
8.6
YouTube (44)
8.6
Campaign success analytics (79)
7.8
Real-time tracking (79)
8.3
Competitor analysis (55)
7.1
Role-based user permissions & privileges (82)
8.4
Mobile access (89)
8.0

About Hootsuite

HootSuite Enterprise provides a centralized platform for managing streams from different social media channels and posting/ engaging across channels simultaneously. It also has strong team / workflow features and good mobile apps.

Hootsuite Integrations

Google Analytics, Allocadia, Brandwatch, 123FormBuilder (formerly 123ContactForm)

Hootsuite Competitors

Adobe Social, Conversocial, Sysomos Expion, Falcon.io, Oracle Social Cloud, Radian6, Sprout Social, Viralheat, MavSocial, ThoughtBuzz, Khoros Care (Formerly Spredfast + Lithium), Khoros Marketing (Formerly Spredfast + Lithium), Sprinklr Social + Messaging Suite

Hootsuite Technical Details

Operating Systems: Unspecified
Mobile Application:No