Hootsuite Reviews

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471 Ratings
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Score 7.8 out of 100

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Reviews (1-19 of 19)

Michael Yoder | TrustRadius Reviewer
December 23, 2015

Enterprising!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

9
They are extremely responsive and keep me informed. I typically get a response in an hour even if the issue is not yet resolved. Hootsuite support keeps me informed with consistent updates. They are also very knowledgeable and resourceful. Oh, and they're pretty friendly, too! We've really not had any issues that remained unresolved for any length of time.
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Richard Chen | TrustRadius Reviewer
October 30, 2014

You get what you pay for

Score 5 out of 10
Vetted Review
Verified User
Review Source

Support

3
"Help Desk", basically a collection of articles, is clearly outdated and not keeping up with its features set with inaccuracies and errors yet is still the only possible option for finding help. You get what you pay for, they say.
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Igors Skute | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

8
HootSuite has one of the fastest response support teams in the business. Additionally, they provide support in lots of different ways. In addition, to tradional phone and email support, the HootSuite support team can be easily reached on platforms like Twitter or Facebook.
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Erik Blair | TrustRadius Reviewer
October 24, 2013

HootSuite Pro Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Support

10
Had a couple of questions, tweeted to support and was very happy with the response.
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Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Support

9
As an enterprise customer, we have access to Tier 1 support.

Customer support is generally excellent. HootSuite University is a good resource, although we don’t use it as much as we should.
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Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Support

9
• We have a dedicated sales rep and an account manager. We tend to use these resources more than customer support when we have any issues. In general, they have been very responsive and helpful. 95% of the time, they can help immediately. If not, they are quick to find the answer and respond.
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Feature Scorecard Summary

Boolean keyword searches (64)
7.0
Filtering out noise/spam (67)
6.6
Sentiment analysis (61)
7.1
Broad channel coverage (83)
8.4
Content planning and scheduling (103)
9.1
Audience targeting (77)
7.4
Content optimization (83)
7.6
Workflow management (86)
8.2
Automated routing and prioritization (64)
7.5
Customer interaction histories (71)
7.5
Bulk actions (78)
7.8
Lead generation (48)
6.9
Content marketing (77)
7.9
Paid media management (44)
7.0
Campaigns and promotions (67)
7.5
Twitter (100)
9.4
Facebook (100)
9.0
LinkedIn (89)
8.8
Google+ (60)
8.8
Instagram (82)
7.7
Pinterest (48)
8.8
YouTube (45)
8.6
Campaign success analytics (81)
7.8
Real-time tracking (81)
8.2
Competitor analysis (57)
7.1
Role-based user permissions & privileges (84)
8.3
Mobile access (91)
8.0

About Hootsuite

HootSuite Enterprise provides a centralized platform for managing streams from different social media channels and posting/ engaging across channels simultaneously. It also has strong team / workflow features and good mobile apps.

Hootsuite Integrations

Google Analytics, Allocadia, Brandwatch Consumer Research, 123FormBuilder (formerly 123ContactForm)

Hootsuite Competitors

Adobe Social, Conversocial, Sysomos Expion, Falcon.io, Oracle Social Cloud, Radian6, Sprout Social, Viralheat, MavSocial, ThoughtBuzz, Khoros Care (Formerly Spredfast + Lithium), Khoros Marketing (Formerly Spredfast + Lithium), Sprinklr Social + Messaging Suite

Hootsuite Technical Details

Operating Systems: Unspecified
Mobile Application:No