Hootsuite Reviews

Their support team is eager to help and gets issues resolved rather quickly.

They are extremely responsive and keep me informed. I typically get a response in an hour even if the issue is not yet resolved. Hootsuite support keeps me informed with consistent updates. They are also very knowledgeable and resourceful. Oh, and they're pretty friendly, too! We've really not had any issues that remained unresolved for any length of time.

"Help Desk", basically a collection of articles, is clearly outdated and not keeping up with its features set with inaccuracies and errors yet is still the only possible option for finding help. You get what you pay for, they say.

HootSuite has one of the fastest response support teams in the business. Additionally, they provide support in lots of different ways. In addition, to tradional phone and email support, the HootSuite support team can be easily reached on platforms like Twitter or Facebook.

I never had an issue with the site where I would need to use their customer service.

They respond to every tweet complaint that I have, even when I am just talking among friends.

Have not needed tech support for this product

The support team is very responsive and goes the extra mile to assist.

Everyone we ever dealt with on staff was totally fantastic!

We have actually never needed to contact support, which is why I give it a 10.

Had a couple of questions, tweeted to support and was very happy with the response.

As an enterprise customer, we have access to Tier 1 support.

Customer support is generally excellent. HootSuite University is a good resource, although we don’t use it as much as we should.

• We have a dedicated sales rep and an account manager. We tend to use these resources more than customer support when we have any issues. In general, they have been very responsive and helpful. 95% of the time, they can help immediately. If not, they are quick to find the answer and respond.

HootSuite support has been outstanding. Response time is quick (within an hour or two tops) and my feedback appears to be taken seriously.

• Really great. They are very quick to answer any questions. Our account rep is very responsive. He connects us with right people and issues are generally resolved within 24 hours.

• For enterprise customers, customer support is stellar. This is definitely something I would miss.

My implementation is pretty simple. It was not hard to set up at all.

never used

I have never called.