iATS Payments

iATS Payments Reviews

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Ratings and Reviews
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Score 7 out of 10
Vetted Review
Verified User
Review Source
IATS is a payment processing solution used to take electronic donations and payments. It is used for the "Donate Now" button on the website and facilitates payments and donations.
  • Relatively good UI
  • Good support
  • Doesn't have the strongest Salesforce integration
  • Better engagement with the Salesforce NPSP
If you need a basic Salesforce integrated payment processor then you could consider using iATS. If you have complex needs and need a complex integration with Salesforce you might want to look elsewhere.
There are some situations where i would choose iATS, but there are other excellent competitors that should be considered as well. Which you choose will depend on your particular needs, the size of your organization and what functionality you need.
August 02, 2018

iATS Works for Me!

Heather Frick | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use it to process donations, recurring payments, some for sales (very limited). Our main purpose is for processing recurring monthly partner donations and occasional one-time gifts. We also use it for different fundraising campaigns that we have throughout the year - specifically at the fiscal year end and at the regular year end.
  • Process payments.
  • Detailed reporting.
  • Process refunds if needed.
  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
Well suited for online sales, online processing of donations, running different fund raising campaigns and using iATS as the funds processor.
Not as well suited if you want to have the credit card fees taken out at the time the funds are deposited into the bank account - iATS runs a separate charge at the end of the month for this, resulting in minor discrepancies at times (due to rounding).
Score 7 out of 10
Vetted Review
Verified User
Review Source
We use iATS Payments as the payment processor for our website to process donations and info forms to directly integrate with our Salesforce database. It is used by the entire nonprofit organization, however, it is primarily the development and finance staff who use it on a daily basis. We use the iATS Brickwork function to integrate into Salesforce and iATS Aura function for our website forms. We have also used iATS with the Bidding for Good software in the past.
  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
  • Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
  • It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
  • No option for donors to elect to cover the transaction fees.
  • Automatic email notifications from online transactions are limited.
  • Sometimes (but not always) there is a one day delay in the transactions syncing to the database.
If you just need a basic payment processor, then iATS will work fine. If you are looking for more advanced integrations or automated functions then you may want to keep looking. We've utilized iATS for over 2 years and are currently in the process of switching to Classy/WePay due to the extra features they offer.

iATS Payments Scorecard Summary

What is iATS Payments?

iATS Payments is a payment gateway software solution offered by IATS, LLC..

iATS Payments Video

Payment Processing for Nonprofits: The iATS Payments Difference

iATS Payments Pricing

iATS Payments Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is iATS Payments?

iATS Payments is a payment gateway software solution offered by IATS, LLC..

Who uses iATS Payments?

The most common users of iATS Payments are from Small Businesses and the Non-profit Organization Management industry.