iATS Payments

Personalized Customer Support: Users have expressed their appreciation for the personalized customer support provided by iATS. They have found the customer service team to be willing to go above and beyond in resolving any issues or concerns, with reviewers describing them as courteous, friendly, and helpful.

User-Friendly Platform: The ease of use and customer-centric approach of iATS has been praised by users. They have found the platform extremely intuitive to navigate, offering a seamless experience for processing payments, setting up recurring transactions, and scheduling.

Comprehensive Reporting: Users value the detailed reports offered by iATS as it enables them to effectively track and manage their payments. Reviewers find the reporting feature easy to use and efficient when searching for specific dates or information.

Cons:

1. Lack of customer support: Several reviewers have mentioned that they have experienced difficulties in getting adequate customer support from the company. Some users have reported long wait times on the phone and delayed responses to their inquiries, which has resulted in frustration and dissatisfaction.
2. Limited customization options: A number of users have expressed disappointment with the limited customization options available in the product. They feel that it lacks flexibility in adapting to their specific needs and preferences, making it difficult for them to tailor it according to their requirements.
3. Performance issues: Some customers have raised concerns about performance issues with the product. They have reported slow loading times, frequent crashes, and lags during usage, which hampers their overall experience and productivity. These performance issues can be frustrating for users who rely on the product for daily tasks and activities.

Based on user reviews, here are the three most common recommendations for iATS Payment:

1. Consider using iATS Payment if you are using CiviCRM or if you need a reliable payment processing system. Users have found that it integrates well with CiviCRM and provides a dependable solution for processing donations.

2. Take advantage of the customer support offered by iATS Payment. Many users have praised the company's customer service, recommending working closely with their team to maximize the benefits of the system.

3. Shop around for the best fit and price before committing to iATS Payment. While many users have had positive experiences with the platform, some have mentioned that deposit reconciliation reporting can be lacking. It may be worth exploring other options to ensure it meets your specific reporting needs within your desired budget.