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iATS Payments

iATS Payments

Overview

What is iATS Payments?

iATS Payments is a payment gateway software solution offered by IATS, LLC..

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Recent Reviews

TrustRadius Insights

iATS Payments is a versatile payment processing platform that offers convenient and secure solutions for non-profit organizations. Users …
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Pricing

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What is iATS Payments?

iATS Payments is a payment gateway software solution offered by IATS, LLC..

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is iATS Payments?

iATS Payments Video

Payment Processing for Nonprofits: The iATS Payments Difference

iATS Payments Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(7)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

iATS Payments is a versatile payment processing platform that offers convenient and secure solutions for non-profit organizations. Users have found iATS to be efficient and cost-effective, significantly reducing administrative processing time compared to previous payment gateways. It seamlessly integrates with auction software, eliminating the need for multiple gateways and simplifying the payment process for events like dinner auctions. The system provides a sense of security with easy reconciliation of reports and daily batches, ensuring no payments are missed. Integration with CRM systems like Salesforce streamlines membership and donation operations, improving record-keeping and contact management. Users appreciate the prompt support provided by iATS and the ability to customize form design and receipt of funds. Overall, iATS Payments has proven to be a valuable tool for accepting online payments, processing donations, and managing non-profit finances efficiently.

Personalized Customer Support: Users have expressed their appreciation for the personalized customer support provided by iATS. They have found the customer service team to be willing to go above and beyond in resolving any issues or concerns, with reviewers describing them as courteous, friendly, and helpful.

User-Friendly Platform: The ease of use and customer-centric approach of iATS has been praised by users. They have found the platform extremely intuitive to navigate, offering a seamless experience for processing payments, setting up recurring transactions, and scheduling.

Comprehensive Reporting: Users value the detailed reports offered by iATS as it enables them to effectively track and manage their payments. Reviewers find the reporting feature easy to use and efficient when searching for specific dates or information.

Cons:

  1. Lack of customer support: Several reviewers have mentioned that they have experienced difficulties in getting adequate customer support from the company. Some users have reported long wait times on the phone and delayed responses to their inquiries, which has resulted in frustration and dissatisfaction.
  2. Limited customization options: A number of users have expressed disappointment with the limited customization options available in the product. They feel that it lacks flexibility in adapting to their specific needs and preferences, making it difficult for them to tailor it according to their requirements.
  3. Performance issues: Some customers have raised concerns about performance issues with the product. They have reported slow loading times, frequent crashes, and lags during usage, which hampers their overall experience and productivity. These performance issues can be frustrating for users who rely on the product for daily tasks and activities.

Based on user reviews, here are the three most common recommendations for iATS Payment:

  1. Consider using iATS Payment if you are using CiviCRM or if you need a reliable payment processing system. Users have found that it integrates well with CiviCRM and provides a dependable solution for processing donations.

  2. Take advantage of the customer support offered by iATS Payment. Many users have praised the company's customer service, recommending working closely with their team to maximize the benefits of the system.

  3. Shop around for the best fit and price before committing to iATS Payment. While many users have had positive experiences with the platform, some have mentioned that deposit reconciliation reporting can be lacking. It may be worth exploring other options to ensure it meets your specific reporting needs within your desired budget.

Attribute Ratings

Reviews

(1-2 of 2)
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Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use iATS Payments as the payment processor for our website to process donations and info forms to directly integrate with our Salesforce database. It is used by the entire nonprofit organization, however, it is primarily the development and finance staff who use it on a daily basis. We use the iATS Brickwork function to integrate into Salesforce and iATS Aura function for our website forms. We have also used iATS with the Bidding for Good software in the past.
  • Excellent customer service
  • Can process ACH transactions as recurring donations
  • Integrates with Salesforce
  • Records name of credit card holder in iATS reports
  • Can process recurring donations on a monthly, quarterly, or yearly basis
  • Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
  • It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
  • No option for donors to elect to cover the transaction fees.
  • Automatic email notifications from online transactions are limited.
  • Sometimes (but not always) there is a one day delay in the transactions syncing to the database.
If you just need a basic payment processor, then iATS will work fine. If you are looking for more advanced integrations or automated functions then you may want to keep looking. We've utilized iATS for over 2 years and are currently in the process of switching to Classy/WePay due to the extra features they offer.
  • Recurring donors have doubled by being able to automate the monthly transaction process.
  • Reporting based on information donors have filled out in online forms has been lacking due to the way the data syncs into the database. This has made donor targeting and segmentation difficult.
Authorize.Net does not currently integrate with Salesforce which was a critical function that we needed, so we switched to iATS a little over 2 years ago once we implemented our Salesforce database. We are currently in the process of switching to Classy/WePay for the added features and better field mapping capabilities.
August 02, 2018

iATS Works for Me!

Heather Frick | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use it to process donations, recurring payments, some for sales (very limited). Our main purpose is for processing recurring monthly partner donations and occasional one-time gifts. We also use it for different fundraising campaigns that we have throughout the year - specifically at the fiscal year end and at the regular year end.
  • Process payments.
  • Detailed reporting.
  • Process refunds if needed.
  • Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
  • Include Discover card transactions in the same deposit with the other cards.
  • Take out fees immediately instead of waiting until the end of the month and doing a lump sum.
Well suited for online sales, online processing of donations, running different fund raising campaigns and using iATS as the funds processor.
Not as well suited if you want to have the credit card fees taken out at the time the funds are deposited into the bank account - iATS runs a separate charge at the end of the month for this, resulting in minor discrepancies at times (due to rounding).
  • Increased donations.
  • Increased monthly recurring gifts.
  • Decreased use of Discover cards (we discourage using Discover cards).
Each of the products listed above have positive and negative features. We still use each of the services listed, in addition to FoxyCart, and each one performs a different function for us. To be honest, I wish that we had one payment processor that we could use for all our needs that would do everything we need it to do. Each one has different reporting and processing features, in addition to different ways of taking out credit card fees.
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