Name: Payment Processing for Nonprofits: The iATS Payments Difference
Uploaded: 2018-08-07T15:00:07.000Z
Duration: 4 min 44 s
Description: Payment Processing for Nonprofits: The iATS Payments Difference

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Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Stripe Payments

Stripe

PayPal Payments Pro

PayPal

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Blackbaud Enterprise Fundraising CRM

Blackbaud

Authorize.net

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Google Pay

Google

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Amazon AWS

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NMI Payment Gateway

Network Merchants, LLC (NMI)

GoCardless

GoCardless Ltd

Based on user reviews, here are the three most common recommendations for iATS Payment:

1. Consider using iATS Payment if you are using CiviCRM or if you need a reliable payment processing system. Users have found that it integrates well with CiviCRM and provides a dependable solution for processing donations.

2. Take advantage of the customer support offered by iATS Payment. Many users have praised the company's customer service, recommending working closely with their team to maximize the benefits of the system.

3. Shop around for the best fit and price before committing to iATS Payment. While many users have had positive experiences with the platform, some have mentioned that deposit reconciliation reporting can be lacking. It may be worth exploring other options to ensure it meets your specific reporting needs within your desired budget.

Personalized Customer Support: Users have expressed their appreciation for the personalized customer support provided by iATS. They have found the customer service team to be willing to go above and beyond in resolving any issues or concerns, with reviewers describing them as courteous, friendly, and helpful.

User-Friendly Platform: The ease of use and customer-centric approach of iATS has been praised by users. They have found the platform extremely intuitive to navigate, offering a seamless experience for processing payments, setting up recurring transactions, and scheduling.

Comprehensive Reporting: Users value the detailed reports offered by iATS as it enables them to effectively track and manage their payments. Reviewers find the reporting feature easy to use and efficient when searching for specific dates or information.

Cons:

1. Lack of customer support: Several reviewers have mentioned that they have experienced difficulties in getting adequate customer support from the company. Some users have reported long wait times on the phone and delayed responses to their inquiries, which has resulted in frustration and dissatisfaction.
2. Limited customization options: A number of users have expressed disappointment with the limited customization options available in the product. They feel that it lacks flexibility in adapting to their specific needs and preferences, making it difficult for them to tailor it according to their requirements.
3. Performance issues: Some customers have raised concerns about performance issues with the product. They have reported slow loading times, frequent crashes, and lags during usage, which hampers their overall experience and productivity. These performance issues can be frustrating for users who rely on the product for daily tasks and activities.

iATS Payments is a versatile payment processing platform that offers convenient and secure solutions for non-profit organizations. Users have found iATS to be efficient and cost-effective, significantly reducing administrative processing time compared to previous payment gateways. It seamlessly integrates with auction software, eliminating the need for multiple gateways and simplifying the payment process for events like dinner auctions. The system provides a sense of security with easy reconciliation of reports and daily batches, ensuring no payments are missed. Integration with CRM systems like Salesforce streamlines membership and donation operations, improving record-keeping and contact management. Users appreciate the prompt support provided by iATS and the ability to customize form design and receipt of funds. Overall, iATS Payments has proven to be a valuable tool for accepting online payments, processing donations, and managing non-profit finances efficiently.

iATS Payments is an integrated end-to-end donation processing solutions for nonprofit organizations. The iATS transaction processing services are specially designed to help nonprofit organizations save time and money on fundraising.

Integrated

Customized

Radar

Terminal

Sigma

Atlass

Issuing

Premium Support

PayPal Payments Pro is an enterprise-class ecommerce payment solution, that  provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.

Commercial Transactions - Online

Commercial Transactions - In-Store

PayPal's pay later offers

QR code Transactions

Venmo

Charity Transactions

iATS Payments

Payment gateway Software helps connect eCommerce websites to the bank (merchant account) in order to process online payments and transfer sensitive credit card information securely.

Payment Gateway

Likelihood to Recommend

Support Rating

From our humble beginning over 100 years ago as a check printer, we’ve become a trusted payments and data leader. Today, our solutions connect 3 million small businesses, 4,000 financial institutions and hundreds of the world’s leading brands with customers and their money. We make these connections at unparalleled scale. Our credit and debit/credit card and receivables/payables solutions process over $3 trillion in payment volume annually – or roughly 15% of the US GDP.  Our data assets combine over a hundred unique sources to help businesses make intelligent decisions. Our advanced AI tools combine our data and promotional capabilities to help businesses find their next customer. Of course, we still proudly produce Checks, Forms and Promotional Solutions. But Payments and Data are our future – and Payments is already our largest business.

Deluxe

Payment Processing for Nonprofits: The iATS Payments Difference

iATS Payment’s President, Andrew Mosawi, explains the history of iATS Payments, and why we process exclusively for nonprofit organizations. With leading customer service and integrations with nonprofit technology platforms, iATS reduces manual processes for nonprofits while helping improve efficiency. We make payments simple, so you can focus on what’s important: your mission.

Payment Gateways

The technology used to accept credit cards, debit cards, and other payments from customers.

Ability to detect fraudulent transactions while allowing legitimate transactions

API or SDK

Tools to interact with payment gateway code

Recurring Payment Support

Ability to support subscriptions and recurring payments

Billing and Invoicing Support

Global Support

Payment Form Acceptance

Ability to accept many different forms of payment

QuickBooks Online

Square POS

Vantiv, now Worldpay

Bento for Business

Accountant

iATS Payments 2018-07-31 13:35:44

GoFundMe Pro

iATS Payments 2020-02-11 13:53:25

Salesforce Sales Cloud

Nintex

WePay

Salesforce Lightning Platform- deprecated

iATS Payments 2018-09-01 13:56:56

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Salesforce integration

Set up

Support team

Set up correctly

Transaction fees

Reporting purposes

Automatic email

Card transactions

Email notifications

Data import

Excellent customer service

Integrates with salesforce

Credit card

Process payments

Good ui

Detailed reporting

Excellent customer

Customer service

Home

Payment Gateway Software

We use it to process donations, recurring payments, some for sales (very limited). Our main purpose is for processing recurring monthly partner donations and occasional one-time gifts. We also use it for different fundraising campaigns that we have throughout the year - specifically at the fiscal year end and at the regular year end.

Process payments.
Detailed reporting.
Process refunds if needed.

Better cut-off times for reporting purposes - sometimes previous day's transactions are reported on the next day's reports.
Include Discover card transactions in the same deposit with the other cards.
Take out fees immediately instead of waiting until the end of the month and doing a lump sum.

Increased donations.
Increased monthly recurring gifts.
Decreased use of Discover cards (we discourage using Discover cards).

Stripe, Square POS, Vantiv and Bento for Business

Vantiv, Stripe, Square POS, QuickBooks Online, Bento for Business

IATS is a payment processing solution used to take electronic donations and payments. It is used for the "Donate Now" button on the website and facilitates payments and donations.

Doesn't have the strongest Salesforce integration
Better engagement with the Salesforce NPSP

Given us the ability to take online payments and donations.
Decreased the amount of manual processing.

Click & Pledge, Classy and PayPal Payments

We use iATS Payments as the payment processor for our website to process donations and info forms to directly integrate with our Salesforce database. It is used by the entire nonprofit organization, however, it is primarily the development and finance staff who use it on a daily basis. We use the iATS Brickwork function to integrate into Salesforce and iATS Aura function for our website forms. We have also used iATS with the Bidding for Good software in the past.

Excellent customer service
Can process ACH transactions as recurring donations
Integrates with Salesforce
Records name of credit card holder in iATS reports
Can process recurring donations on a monthly, quarterly, or yearly basis

Website form integration into Salesforce needs improvement. You can create custom questions on your website, but there is no way to have the data import into certain fields, it only syncs to the database in the iATS fields, which makes reporting very difficult.
It's very tedious to set up a recurring donation, in fact, every time I do it I have to have their support team walk me through and ensure it's set up correctly.
No option for donors to elect to cover the transaction fees.
Automatic email notifications from online transactions are limited.
Sometimes (but not always) there is a one day delay in the transactions syncing to the database.

Recurring donors have doubled by being able to automate the monthly transaction process.
Reporting based on information donors have filled out in online forms has been lacking due to the way the data syncs into the database. This has made donor targeting and segmentation difficult.

iATS Payments

Overview

What is iATS Payments?