ICARIS

ICARIS is a software solution offered by ICARIS Limited that aims to assist organizations with their IT and business infrastructure. According to the vendor, ICARIS provides a range of cloud-based software solutions, hosting services, data protection, consultancy, and motivation services. The product is designed to cater to organizations of all sizes, from small businesses to large enterprises. It is utilized by various professions and industries, including not-for-profit organizations, animal shelters and rescue organizations, grant-making organizations, helpline and call center organizations, as well as CRM and fundraising organizations.

Key Features

Animal Management: ICARIS offers a tailored cloud-based software solution specifically designed for animal shelters and rescue organizations. The vendor states that it provides two versions, catering to both larger shelters and smaller volunteer-based shelters. The features include comprehensive animal and supporter records, feeds, medication tracking, assessments, and transactions. Additionally, ICARIS integrates seamlessly with websites for online rehoming.

Grant Management: ICARIS provides a comprehensive grant lifecycle management solution. According to the vendor, users can track and manage enquiries, applications, beneficiaries, and grants. The software allows for the electronic upload and storage of supporting documentation. ICARIS also offers payment history tracking for multiple applications and interactive dashboards and reports for management reporting.

Helpline Management: ICARIS offers a full caller lifecycle management solution for helpline and call center organizations. The vendor states that users can track callers, generate call notes, and view previous call history. The software provides customizable questionnaires with multiple answers and feedback questions. ICARIS also offers operator help and directory listings, along with interactive dashboards for call volume and trend analysis.

CRM / Fundraising: ICARIS provides a comprehensive supporter lifecycle management solution tailored for CRM and fundraising organizations. Users can track supporters, donors, volunteers, members, and legators. The software allows for the upload and electronic storage of supporting documentation. ICARIS also offers full donation history per supporter for targeted outreach. Integration with Jotform applications is available for streamlined application processing.

Hosted Solutions: ICARIS offers cloud-based hosting solutions for organizations, providing streamlined and pre-configured deployment of cloud, security, and business apps. The vendor highlights a partnership with ANS for scalable and affordable cloud solutions. ICARIS is trusted by hundreds of not-for-profit organizations with millions of records.

System & Data Protection: ICARIS assists organizations with data protection compliance and security. The vendor offers full Data Protection Officer roles and auditing services. Additionally, ICARIS provides security testing and security analysis of systems. The software aids in the implementation of IT and data protection policies and procedures. A Virtual Data Protection Officer service is available for organizations in need of additional support.

Consultancy Services: ICARIS provides experienced consultants who offer implementation, analysis, and IT infrastructure services. They assist with ITT (Invitation to Tender) preparation and management for new implementations or changes. ICARIS also offers full project management of implementations, ensuring coordination of systems and people. The software facilitates analysis of current systems and infrastructure to identify gaps and issues. Additionally, ICARIS conducts infrastructure analysis for compliance with Cyber Essentials.