Name: Ideta
Price: 29 USD
Author: Ideta

Help Desk

Kiosk

Web and Video Conferencing

Customer Support

Agile Development

Image Recognition

Service Mesh

Development

Alumni Management

School Management

Education

Board Management

Business Intelligence (BI)

Collaboration

Digital Rights Management (DRM)

Enhanced 911 (E911)

Enterprise

Accounting

Invoicing

Nonprofit Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

HR Service Delivery

Payroll

Talent Intelligence

Talent Management

Vendor Management Systems (VMS)

Workforce Analytics

Workforce Management

Human Resources

Application Lifecycle Management (ALM)

Cloud Cost Management

Cloud Storage

Database Performance Monitoring

Email Verification

Fraud Detection

IP Address Management (IPAM)

IT Asset Disposal

Integration Platform as a Service (iPaaS)

License Management

Low-Code Development

Managed IT Service

Master Data Management (MDM)

Network Diagnostics

Network Performance Monitoring

Network Simulation

NoSQL Databases

Rack Servers

Tape Storage

Wireless LAN

Workload Automation

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Digital Rewards

Email Marketing

Marketing Automation

Online Proofing

Screen and Video Capture

Social Media Management

Survey & Forms Building

Video Editing

Web Analytics

Website Builder

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Consulting

Sales

API Security

File Integrity Monitoring

Security Orchestration, Automation and Response (SOAR)

Security

Animation

Construction Management

Debt Collection

ID Card

Last Mile Delivery

Municipal

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### Chatbot Development
Reviewers generally praise Ideta's chatbot development capabilities. Users appreciate the ease of creating chatbots without the need for coding, the natural language processing features that make the chatbots more conversational, and the variety of templates available for different use cases. While some users mention minor issues like language preferences or UI improvements, overall, Ideta's chatbot development functionality is seen as a valuable tool for building customized and interactive chatbots. The platform's ability to personalize chatbots, integrate NLP for training, and offer a no-code interface for easy bot creation are highlighted as key strengths by users.

### AI and Machine Learning
Users generally praise Ideta's AI and machine learning capabilities. They appreciate the ease of setting up the chatbot without the need for coding and the conversational feel provided by natural language processing. However, some users have noted that the AI's understanding of complex questions could be improved. Despite this, the general consensus is that Ideta's AI and machine learning features add significant value to the software, allowing for customized and engaging interactions with users.

### Automation and Workflow
User feedback on Ideta's automation and workflow capabilities is a mixed bag. While some users appreciate the ease of setting up the chatbot without any coding requirements and the natural language processing that makes interactions more conversational, others find the unique way of building conversation flows a bit challenging initially. The ability to automate conversations efficiently and the feature-rich platform are highlighted as strengths, but the learning curve and initial adaptation to the tool's workflow are areas that users feel could be improved. Despite differing opinions, there is a consensus that Ideta's automation and workflow functionalities have the potential to streamline communication processes and enhance user engagement on websites.

### API and Integration
Users consistently highlight Ideta's API and integration capabilities as a standout feature of the platform. The ability to connect APIs and automate processes has been lauded for streamlining operations and enhancing efficiency. Reviewers appreciate the flexibility and customization options available through API integration, allowing for tailored solutions to meet specific business needs. Additionally, the ease of integrating Ideta with major platforms has been commended for simplifying cross-channel communication and enhancing overall user experience.

### Social Media Integration
Users consistently praise Ideta's robust social media integration capabilities. They appreciate the ease of deploying the chatbot across various channels, including websites and Facebook pages, with just a few clicks. The ability to customize the design of the chatbot to align with their website's aesthetics is also well-received. Additionally, users find the support team to be responsive and helpful when assistance is needed for integrating the chatbot with social media platforms.

### Analytics and Reporting
Users generally have differing opinions on Ideta's analytics and reporting features. While some appreciate the insights gained from analytics and chat logs, others find challenges with the platform's French language references and unique interface. The availability of detailed analytics is acknowledged as a strength by some, yet for others, the adjustment to the reporting process poses a learning curve. In essence, user feedback on Ideta's analytics and reporting capabilities is a mix of praise for its depth and criticism for its language-related nuances and interface adjustments.

### Educational Resources
Users have expressed mixed opinions regarding Ideta's educational resources capabilities. While many appreciate the comprehensive video tutorials and training materials provided, some users have encountered challenges with the learning curve and incomplete training materials. The support team's responsiveness and the availability of training videos have been highlighted as positive aspects, although there have been reports of language barriers in older tutorials. Despite some users finding the educational resources beneficial, others have noted the need for further improvements to enhance the overall user experience.

### User Interface Design
Users have varying opinions on Ideta's user interface design, with some praising its intuitive UI and others pointing out quirky aspects that may need improvement. While some users appreciate the ease of navigation and the overall user experience facilitated by the UI, others have encountered minor issues and a learning curve when transitioning from other chatbot platforms. The general sentiment leans towards a positive outlook on the UI's functionality, with room for enhancement to address the quirky elements highlighted by some reviewers.

### Customer Engagement
Users consistently highlight Ideta's customer engagement capabilities as a key strength of the platform. They appreciate the ease of creating customized chatbots to interact with customers effectively. The ability to engage with visitors on various platforms and the option to tailor chatbots to specific needs are particularly well-received. Additionally, users find the multilingual support beneficial for connecting with a global customer base. Despite some minor concerns, the overall sentiment leans towards positive feedback regarding Ideta's customer engagement functionalities.

### Customer Support Tools
Users consistently praise Ideta's customer support, highlighting its reliability, responsiveness, and effectiveness in enhancing their experience with the software. The support team's proactive approach in addressing queries and providing assistance has been a key factor in users' positive experiences. While some users found certain aspects of the software less intuitive, the support team's guidance and assistance helped overcome these challenges. In general, users appreciate the customer support tools offered by Ideta for their ability to streamline communication, reduce workload, and improve overall user satisfaction.

Users have the following recommendations for using the software: 

- Taking the time to learn all the features of the software has been beneficial for many users. By investing time in familiarizing themselves with the software, they have achieved better results.
- Users recommend watching the training videos provided by the app. These videos serve as a valuable resource for learning and gaining proficiency with the software.
- Being patient and clear in your approach is important when using the software. It may take some time to fully grasp its functionalities and navigate through different features, but users have found that approaching it with patience and thoroughness leads to better outcomes.

Ideta is a chatbot and live chat platform offered by the vendor, Ideta. According to the vendor, the product aims to automate customer support, engage with audiences, and streamline business processes using artificial intelligence. It is designed to cater to businesses of all sizes, from small startups to large enterprises. The product is said to be used by customer support teams, marketing and sales teams, human resources departments, e-commerce websites, and SaaS companies.

## Key Features

**Livechat**: According to the vendor, the product allows businesses to interact with customers in real-time as they browse the website, providing immediate support to potentially increase conversion rates and reduce bounce rates.

**AI Chatbot**: The vendor claims that the product enables businesses to build their own chatbot without any coding skills, leveraging AI to maximize performance and automate conversations. They also state that the chatbot can provide 24/7 support and efficiently handle customer queries.

**AI Community Manager**: The vendor suggests that businesses can use the product to like and/or answer comments from their audience on posts or videos, engaging with the community to potentially increase customer satisfaction. They claim that the product can also automate community management tasks, saving valuable time.

**AI Assistant for LinkedIn**: According to the vendor, the product offers the ability to generate AI-powered comments and translate replies, automating engagement on LinkedIn to enhance visibility and build meaningful connections.

**Webhooks**: The vendor states that businesses can automate workflows without any coding knowledge by using the product. They claim that it allows for seamless integration with third-party apps and databases, potentially streamlining business processes and improving overall efficiency.

**University**: The vendor claims that businesses can register for courses on Udemy to learn how to build a chatbot in just one hour. They state that the product provides access to educational resources, tutorials, and guides to stay updated on the latest trends, best practices, and insights.

**Blog**: According to the vendor, the product offers detailed articles on trends, inspiration, and best practices. They claim that businesses can gain knowledge and insights from industry experts and stay informed about the latest developments in chatbot technology.

**Forum**: The vendor suggests that businesses can connect with other users, exchange knowledge, and get support from the Ideta community and support team. They claim that the product provides a platform to share experiences, ask questions, and find solutions to enhance the chatbot experience.

**Support**: According to the vendor, businesses can access the Customer Success Team for prompt assistance. They state that the team is available to help with any issues or challenges encountered, ensuring smooth operations.

**Analytics Dashboard**: The vendor claims that the product allows businesses to track and analyze key performance indicators within the chatbot. They state that it provides insights into customer interactions and behavior, enabling data-driven decisions to improve the chatbot's overall performance.

Intuitive User Interface: Many users have found Ideta's user interface to be intuitive and easy to navigate, making it a user-friendly platform for both admins and users. 

Customizable Chatbots: Reviewers have praised Ideta for its ability to train custom NLP datasets, enhancing the chatbot's intelligence and conversational capabilities. This feature allows users to personalize their chatbots according to their specific needs.

Wide Range of Templates: The availability of preloaded chatbot templates in Ideta has been mentioned as a helpful feature by many users. These templates make it easier for users to get started with building chatbots for different use cases, providing them with options and flexibility.

High Pricing: Some users have expressed that they find the pricing of Ideta to be higher compared to other similar products in the market, indicating a concern about the value for money.

Slow Response Time of Chatbot: One user has mentioned that they experienced slow response times when interacting with customers through the Chatbot feature, which may impact their ability to provide prompt and efficient customer service.

Learning Curve and Incomplete Training Materials: A few users have noted that there is a learning curve when transitioning from other chatbots to Ideta. They also mentioned that they felt the training materials provided by Ideta were incomplete, suggesting a need for more comprehensive resources during onboarding.

Ideta has proven to be a valuable tool for automating customer communication and support, providing users with time-saving and cost-effective solutions. Users with no software development knowledge have found that they can easily create chatbots using Ideta's intuitive platform, saving time for both non-technical professionals and developers. The software's feature-rich capabilities enable users to quickly create chatbots, train them with relevant answers, and provide faster and more contextual feedback to website visitors. With unique features like comments automation for Facebook, Ideta sets itself apart from other chatbot platforms. Users appreciate the availability of free Udemy courses for onboarding, making it easier to get started. By using Ideta as a chatbot in e-learning platforms, for automating social media selling, and engaging with customers, users have found value in various business contexts. The generous limits and robust features of Ideta's powerful system allow users to scale their chatbots without incurring high costs. The AI functionality of Ideta's chatbot provides an edge in capturing leads, providing support, and improving the overall user experience. Users also appreciate the API integration and functionality that gives them control over their chatbot operations. The responsive customer support provided by Ideta is highly regarded by users as a highlight of the product. Overall, users describe Ideta as a quality software that is packed with powerful features and is easy to use once learned—a valuable tool for automating customer responses and lead generation.

Note: The above content has been generated based on user experiences and attributes statements to users, reviewers, and customers mentioned in the context provided.

Basic

Help.com Chat

Sniply is a social media management solution built primarily as a content management and marketing tool for social media to drive ROI and leads.

FREE

BASIC

BUSINESS

AGENCY

Sniply

Ideta

Social media management applications are software tools that allow organizations to manage social media-related activities across the enterprise. Although several of these tools attempt to handle the full range of social-related activity, many have particular strengths in one or more areas and companies often use more than one product to manage social media efforts.

Listening/monitoring

Using complex keyword searches to surface insights from social media conversations.

Boolean keyword searches

Users can build complex keyword searches to surface and analyze the right set of social media conversations.

Filtering out noise/spam

Users can filter out irrelevant search results through excluded keyword terms and other measures.

Sentiment analysis

The tool offers natural language processing to automatically assign positive, negative or neutral sentiment to each post. Users often have the ability to manually change the sentiment.

Broad channel coverage

The tool monitors multiple social channels, as well as blogs, forums, news sites and other websites.

Publishing

Scheduling posts to various social media channels and profiles from one interface.

Content planning and scheduling

Users can easily plan content and schedule posts to various social media channels and profiles from one interface.

Audience targeting

Users can target posts to audience members based on geolocation and other demographics.

Content optimization

The tool can suggest content, as well as the best days and times for content publication and customer engagement.

Workflow management

Users can share assets through asset libraries, assign tasks, and approve or edits posts through the tool’s interface.

Engagement

Engaging with customers and responding to comments and inquiries via social media channels.

Automated routing and prioritization

Users can set up rules so that the tool automatically prioritizes mentions and routes them to the appropriate individual or team for response.

Customer interaction histories

Users can view the entire customer conversation history when responding to a mention.

Bulk actions

Users can streamline workflow by taking bulk actions on multiple posts at once, such as archiving mentions, assigning tasks, or labeling sentiment.

Using the software to increase customer engagement and grow customer base via social media channels.

Lead generation

Users can discover and engage with new prospects, based on certain parameters.

Content marketing

Users can discover content from social media conversations and leverage it in marketing materials.

Paid media management

Users can manage and optimize paid social media posts across different channels.

Campaigns and promotions

Users can create campaigns on social media channels, such as contests, sweepstakes, apps, tabs and quizzes.

Channel coverage/integration

Effective integration with social media networks, including the ability to monitor, publish and respond.

Twitter

The software allows users to monitor, publish and respond via Twitter.

Facebook

The software allows users to monitor, publish and respond via Facebook.

LinkedIn

The software allows users to monitor, publish and respond via LinkedIn, including Groups.

Google+

The software allows users to monitor, publish and respond via Google+.

Instagram

The software allows users to monitor, publish and respond via Instagram.

Pinterest

The software allows users to monitor, publish and respond via Pinterest.

YouTube

The software allows users to monitor, publish and respond via YouTube.

Reporting/analytics

Campaign success analytics

Users can analyze the success of campaigns through metrics such as likes, shares, retweets, followers, clicks and conversions.

Real-time tracking

The tool tracks mentions and comments in real-time.

Competitor analysis

Users can compare themselves to competitors based on brand mentions, customer engagement and sentiment.

Account management

Users can manage access to multiple social media accounts.

Role-based user permissions & privileges

Permissions to perform actions or access social accounts are assigned to roles, which are then assigned to users, reducing complexity of administration.

Mobile access

Users can effectively use the software through a mobile or tablet device.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Ideta

Overview

What is Ideta?