Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions…
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Inbenta's Natural Language Processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, which the vendor says makes it easy to deploy within weeks.
According to the vendor, benefits of using Inbenta Enterprise Search include: improved customer satisfaction, reduced support costs and increased revenue.
Integrates with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.
- Supported: Global Support: Access to Inbenta's dedicated team of computational linguist experts
- Supported: Autocomplete: Complete users' search requests instantaneously
- Supported: Instant Analytics: Self-service rates and gap analysis in real-time
- Supported: Easy Setup: Utilize existing knowledge bases & FAQs to be up and running in a matter of weeks
- Oracle Fusion Service
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|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Supported Countries||Denmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia|
|Supported Languages||Danish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian.|
|Small Businesses (1-50 employees)||10%|
|Mid-Size Companies (51-500 employees)||40%|
|Enterprises (more than 500 employees)||50%|