Reviews (1-1 of 1)
March 13, 2019
Score 8 out of 10
Inbenta Enterprise Search was one of the tools used only by our search results team to power our search backend infrastructure. Most other teams in the organization worked with alternatives like Apache Solr. Inbenta Enterprise Search provided our team with an easy to use interface for semantic search and NLP interpretations.
- Fairly easy to use interface.
- Quick to onboard new users, both in terms of access as well as training.
- The NLP-based semantic search feature is quite impressive.
- It is a fairly new tool in the market, so not much market feedback exists for this. This made us apprehensive in using it.
- The documentation and online forums are bare minimum.
- Quite buggy when working with multiple sources.
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If you are looking for an enterprise search platform that offers an easy to use interface and if high performance is not really your priority, then I believe Inbenta Enterprise Search would fit your use case. For most other situations, I would recommend using a tried and tested search platform like Apache Solr.
Inbenta Enterprise Search Scorecard Summary
About Inbenta Enterprise Search
Inbenta's Natural Language Processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, which the vendor says makes it easy to deploy within weeks.
According to the vendor, benefits of using Inbenta Enterprise Search include: improved customer satisfaction, reduced support costs and increased revenue.
Integrates with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.
Inbenta Enterprise Search Integrations
Inbenta Enterprise Search Competitors
Oracle Service Cloud, Artificial Solutions, IBM Watson, NextIT, Nanorep
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?Required
Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.
Inbenta Enterprise Search Customer Size Distribution
|Small Businesses (1-50 employees)||10%|
|Mid-Size Companies (51-500 employees)||40%|
|Enterprises (> 500 employees)||50%|
Inbenta Enterprise Search Support Options
|Video Tutorials / Webinar|
Inbenta Enterprise Search Technical Details
|Supported Countries:||Denmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia|
|Supported Languages:||Danish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian.|