Inbenta Technologies Inc.

Inbenta is a leader in online customer support success and experience. Using Natural Language Processing and Artificial Intelligence, the company specializes in online self-service, conversational chatbots and e-commerce search. According to the vendor, their platform understands the meaning of customer questions, providing the correct answer more than 80% of the time across 25 different languages. Machine Learning algorithms couple with user click interactions to continuously improve search result accuracy, resulting in a better customer experience for an organization's users and lower support costs for their business.

The vendor says unlike "build" type solutions, Inbenta's search solution scrapes existing knowledge bases, FAQs, and help content to easily deploy within weeks. Additionally, the vendor offers seamless integrations with Zendesk, Salesforce, Facebook Messenger, Skype and many more.