A new tool with the same old offerings
Inbenta Enterprise Search was one of the tools used only by our search results team to power our search backend infrastructure. Most other …
Overview
What is Inbenta Enterprise Search?
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions…
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What is Inbenta Enterprise Search?
Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly…
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Inbenta Enterprise Search?
Inbenta's Natural Language Processing technology and years of research and development have led to the creation of Inbenta Enterprise Search for Customer Support, an intelligent, AI-powered self-service solution that understands the meaning of customer questions in over 25 languages, providing the correct answer more than 80% of the time. The search solution scrapes existing knowledge bases, FAQs, and help content, which the vendor says makes it easy to deploy within weeks.
According to the vendor, benefits of using Inbenta Enterprise Search include: improved customer satisfaction, reduced support costs and increased revenue.
Integrates with Zendesk, Salesforce Desk, Service Cloud and other help desk platforms.
Inbenta Enterprise Search Features
- Supported: Global Support: Access to Inbenta's dedicated team of computational linguist experts
- Supported: Autocomplete: Complete users' search requests instantaneously
- Supported: Instant Analytics: Self-service rates and gap analysis in real-time
- Supported: Easy Setup: Utilize existing knowledge bases & FAQs to be up and running in a matter of weeks
Inbenta Enterprise Search Screenshots
Inbenta Enterprise Search Videos
Megan McCluskey discusses why she chose Inbenta, how Natural Language Processing has been crucial to their customer service and what type of results Schlage Locks has seen since deployment.
Discover how the Inbenta AI-Powered, Intelligent Search works to improve your Customer Service.
Inbenta Enterprise Search Integrations
Inbenta Enterprise Search Competitors
- Oracle Fusion Service
- Artificial Solutions
- IBM Watson
- NextIT
- Nanorep
Inbenta Enterprise Search Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Denmark, Netherlands, Finnland, Sweden, Norway, England, France, Germany, Spain, Italy, France, China, Japan, Turkey, Romania, Russia |
| Supported Languages | Danish, Dutch, Finnish, Norwegian and Swedish, English, Euskera, Catalan, Chinese, French, Galician, German, Italian, Japanese, Korean, Portuguese, Spanish, Turkish, Romanian, and Russian. |
Inbenta Enterprise Search Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 40% |
| Enterprises (more than 500 employees) | 50% |
