Influitive Reviews & Ratings 2024

Name: Influitive in 90 Seconds
Uploaded: 2021-08-09T19:55:25.000Z
Duration: 1 min 33 s
Description: Want to learn more about Influitive? Visit https://influitive.com

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

Recent Reviews

Influitive is huge disappointment after JigSaw acquisition

1 out of 10

April 11, 2024

Incentivized

My company has been using Influitive for the past two years to manage our customer advocacy program. It helps us provide a centralized …

Influitive Review

9 out of 10

December 29, 2023

Incentivized

We use Influitive for our customer advocacy program. We are looking to engage with our customer base to grow our reference pool, nurture …

Best in class advocacy tool

10 out of 10

December 18, 2023

Incentivized

Influitive is critical to our day to day customer advocacy efforts and business goals. We primarily use our community as a means of …

Unleashing the Power of Advocacy

9 out of 10

December 11, 2023

Incentivized

In our organization, Influitive serves as a dynamic hub for cultivating and mobilizing our brand advocates. We leverage the platform to …

Influitive is great

10 out of 10

December 06, 2023

Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …

Influitive - Connecting Industry Experts to empower each other to do more!

10 out of 10

December 05, 2023

Our organizational goals are about elevating the voice of the customer and being a customer centric business. It can be hard to do that …

Good return on ROI, lots of backend set-up.

8 out of 10

December 05, 2023

Incentivized

Influitive has helped us cultivate a community that supports our software and loves to share their success stories within their own …

Influitive - engaging customers through gamified interactions

9 out of 10

December 05, 2023

Incentivized

We use Influitive as both an engagement tool for our customers and to generate acts of advocacy to support our business goals.<br><br>The …

Awesome Platform...Totally worth every penny!

10 out of 10

December 01, 2023

Incentivized

Using it to enhance advocacy programs and help users stay engaged with products news, enhancement, learning, and training material. An …

Engage your customers at a whole new interactive level with Influitive

8 out of 10

November 30, 2023

Incentivized

To rally customers and the general public together to share our business philosophy (and our product), we needed a robust community …

Influitive hits the sweet spot for driving customer advocacy

10 out of 10

November 30, 2023

You cannot get anything better than Influitive. We use Influitive as our global customer advocacy platform, to drive advocacy acts via our …

Game-changing Advocacy Tool and Excellent Services Team!

10 out of 10

September 13, 2023

We use Influitive as a customer-facing community resource for Prophix customers that supports collaboration, knowledge sharing, and …

A great combo of customer advocacy and employee playground

9 out of 10

June 16, 2023

Incentivized

We implemented our community right before COVID and it was a great way to interact with other employees and keep demonstrating our company …

Easy-to-use customer advocacy software that makes advocacy fun

10 out of 10

June 15, 2023

Incentivized

Influitive is used to manage our customer advocacy program as part of our overall Marketing line of business. We use Influitive to support …

Robust Customer Advocacy Platform

10 out of 10

June 12, 2023

We have been using Influitive for the past 5 years and it has been a gamechanger for our overall loyalty and advocacy program. The …

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How Influitive Differs From Its Competitors

Customer Advocacy Impact

Influitive was implemented when I joined so I have no idea what we did before.

Incentivized

Customer Advocacy Impact

We are still working through this process. But we have been working on a way to capture and share out customer testimonials with a story library that we continually update and share out to the greater team to use for content creation or to add a proof point for a prospect.

Incentivized

Customer Advocacy Impact

Prior to using Influitive to track requests we were using a mix of excel and Salesforce with an extension of RefEdge and this was only some of the requests, most were lost to the notebooks and inboxes of colleagues without our visibility. By launching a program on Influitive we're more …

Incentivized

Customer Advocacy Impact

The platform provided a centralized hub to monitor and measure advocate engagement systematically. The intuitive interface allowed us to track activities such as challenges completed, content shared, and discussions participated in, providing a comprehensive view of advocate interactions.

Incentivized

Customer Advocacy Impact

The ability to download insights from each challenge and export as a CSV file has been instrumental in cross-team communication.

Customer Advocacy Impact

The Influitive platform makes generating and tracking requests a breeze.<br><br>We are able to design content for all use cases and segment our audience to target the right customers in each case. The reporting functionality makes it simple to track the activities that our customers complete and …

Incentivized

Hybrid Platform

We have excelled in achieving all these attributes, and believe it will continue to drive customer advocacy and build a splendid connection between customer and brand. Influitive promises a great UX, amazing features, and effortless creation of tasks and reporting. Well, isn't that a dream for an …

Incentivized

Customer Advocacy Impact

Reporting is seamless however one needs to be cautious of the options and selection you make. The good part is the AM and support team is helpful and they make life between business goals and customer-centric initiatives effortless. We have been using Influitive for over 6 years and believe the …

Incentivized

Customer Advocacy Impact

Influitive has allowed us to put so much of our goals under one roof. Before Influitive there were all kinds of email and slack threads about advocacy that didn't all feel consolidated. Now that we have the platform, we can get a very clear picture of activity and ROI.

Incentivized

Customer Advocacy Impact

It's very easy and intuitive to track customer activity in Influitive especially through the initial interface which provides a summary of activity per advocate, where you can then deep dive into the advocate's profile and activity in more detail. Internal requests are largely handled through a …

Customer Advocacy Impact

Influitive allows us to bridge the gap between our Customer Success team and Marketing/Sales teams and has allowed us to take note of our key superpromoters. Before Influtive there were many emails sent by different people in the organization to try and recruit/mobilize advocactes, but with …

Customer Advocacy Impact

We use Influitive to gain insider knowledge on our customers, their favorite things, what they like to do, so that we can customize their experience. We also promote other sides of our business that customers may not be aware of to grow our business. Beforehand everything had to be done in one on …

Incentivized

Hybrid Platform

Yes, definitely. We have been able to take advantage of a lot of Influitive's features, such as the Discussions feature which lets customers interact with each other in a Discussions-based forum. We have also been able to make the challenges look really enticing and fun so that our customers …

Incentivized

Customer Advocacy Impact

It helped us in tracking overall engagement and also helped us in centralizing the overall advocacy efforts for our organization.

Helped us in tracking all the acts of advocacy and syncing them with our internal systems for creating a holistic view.

Hybrid Platform

We use Influitive for our customer advocacy program, which is, in and of itself, a fabulous community. The software makes it really easy to get to know community members, as well as allow community members to get to know each other. If you're a creative community manager, there are a million ways …

Incentivized

Hybrid Platform

We have benefited by being able to connect with our customers on a closer, 1-1 basis. It has enhanced our feedback we give to our support and product teams in terms of what customers are saying and what they would like to see.

Incentivized

Hybrid Platform

Yes to both of these. As stated before, these are the primary ways we lean on Influitive as part of our "long" game to retain customers...by prioritizing our star customers who have already been promoting us to their own personal networks since Day 1. Influitive just gives them an easier way to do …

Incentivized

Hybrid Platform

Influitive has been great for engaging our existing Advocates. We do, however still use a separate tool for Community building (SFDC communities). While SFDC communities aren't perfect, it's a better option for our organization as our care site is also hosted in SFDC (and our CRM is obviously SFDC …

Incentivized

Hybrid Platform

At first, my company was only going to be using the customer advocacy tool. After reviewing closely, we decided to add community building and it was a great decision. Having both is like peanut butter and jelly, it just goes really well together.

Hybrid Platform

We have had steady year-over-year growth in our advocate numbers thanks to the Influitive platform. The platform is a safe space for our advocates to hold discussions on topics relevant to them and a great place to network. It is also a great way for us to stay connected to our advocates in a fun …

Incentivized

Hybrid Platform

It's doing exactly that! Most of all, the offer of being part of Influitive's own community has allowed for networking, idea sharing, and discussions with those in similar industries, whom I would have never met otherwise!

Hybrid Platform

We have benefited from using Influitive as our customer advocacy platform. It has helped us nurture our clients to become advocates at every stage of the customer lifecycle.

Incentivized

Hybrid Platform

We have benefited significantly from both of these areas. Our hub allows us to connect and build brand advocates but also encourages community behaviour with our hub members, increasing retention and creating evangelists of the brand.

Incentivized

Hybrid Platform

That is certainly one of our goals - to use Influitive to drive community engagement. We use another platform for our community but it integrates easily so I hope we'll be able to see success with that.

Incentivized

Hybrid Platform

I have been able to engage with customers on a closer level and this has enabled me to understand the needs and wants of our customers better

Incentivized

Hybrid Platform

The different types of challenges help creating a very strong community that can help the company with the general awareness. The challenges as well are useful for the customer advocacy, it’s very easy to engage them! It was very easy to create a strong community with a twist! Very recommended

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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User experience for customers
General respect for their customer base

Verified User

Manager in Marketing

Computer Software Company, 501-1000 employees

Great metrics and insights
Saving drafts of challenges. All steps need to be filled out before a challenge can be saved.

Nicole Scherck

Customer Marketing Manager

Experity Health (Health, Wellness and Fitness, 201-500 employees)

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Pricing

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Influitive

N/A

Unavailable

What is Influitive?

Entry-level set up fee?

No setup fee

For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

15 people also want pricing

Alternatives Pricing

Bettermode

$599

per month

What is Bettermode?

Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…

NextBee

$149

per user/per month

What is NextBee?

NextBee headquartered in California offers a referral marketing and customer loyalty platform supporting incentive management with rules configurator and reward distribution, and program management console with segmentation and campaign analytics.

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Product Details

About
Integrations
Competitors
Tech Details
FAQs

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

Supported: Issue challenges to get feedback, references and more
Supported: Complete referral management
Supported: Build community through discussions
Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channels

Screenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Integrations

Influitive Competitors

Influitive Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	Apple iOS, Android, Mobile Web
Supported Languages	English, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).

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Comparisons

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Reviews and Ratings

(207)

Attribute Ratings

Reviews

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Companies can't remove reviews or game the system. Here's why

December 01, 2020

AdvocateHub Review - must have for any advocate marketer!

Jessica Mitchell

Marketing Manager, Global Enterprise Marketing

SMART Technologies (Computer Software, 1001-5000 employees)

Score 10 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

We're using the AdvocateHub to run our advocate marketing programs - the WileyPLUS Studio, the Knerd Studio and our Student Studio. The tool helps us communicate with our customers in a meaningful way and reward them for everything that they do for our business. Not only can we provide tools and resources to help customers with our products but we can drive measurable results by building out testimonials, a reference pool, and revenue through referrals.

Pros and Cons

The tool is intuitive, easy to use and is adaptable. The first thing I noticed when I started using the AdvocateHub was how easy it is to use and how flexible the platform is. This enables me to adapt my program and shape it to fit my needs and strategies.
Influitive is committed to ensuring their customers are successful. I noticed from the beginning that the company is dedicated to ensuring that my program is successful which is a huge benefit of using their platform. It feels more like a partnership than a vendor relationship.
There's no better way to reward and communicate with advocates at scale than with Influitive.

I can't think of any areas for improvement at this point in time.

Likelihood to Recommend

Anyone who is running an advocate marketing/ evidence program should be using Influitive AdvocateHub!

Return on Investment

Published 14 customer success stories, more are in the works
Published 68 online reviews with the help of our advocates. These reviews helped with our lead generation efforts on Capterra substantially. The additional visibility and credibility from the leads has made this into a viable lead source for us.
Built a pool of customers who are willing to act as references
Generated a stream of referral revenue

Usability

Influitive is really easy to use. I can create a challenge in my advocate hub in a matter of seconds.

Support Rating

Influitive's support and customer success teams are awesome! They're invested in my success as customer and are always happy to help in any way that they can.

Likelihood to Renew

It's an easy decision. If you want to run a robust, successful advocate marketing program AdvocateHub is a much needed tool. It'll help you connect with your customers in a meaningful way and drive results for your business.

Products Replaced

Key Differentiators

Product Features
Product Usability
Product Reputation
Vendor Reputation
Third-party Reviews

Implementation Details / Implementation Partner

Implemented in-house

Implementation Phases

Change Management Lessons

Change management was minimal

Implementation Issues

No issues were encountered during implementation.

Implementation Rating

The process of implementing my AdvocateHub was pain free mainly due to the fact that Influitive coached me through the process.

Training Types Used

Online training

Online Training

The training was extensive and gave me the knowledge/ skills that I needed in order to implement my advocacy program using Influitive's Advocate Hub. I also meet on a regular basis with my Customer Success Manager. My Success Manager helps give me ideas for my program and helps me ensure that it's successful. Influitive is really invested in my success. They act more like a partner than a vendor.

Influitive

Bettermode

NextBee

Bettermode

BuzzCast

Salesforce Experience Cloud

Como

Talon.One

SlapFive Customer Marketing Software

Referral Factory

Verint Community

Khoros Communities

Centrical