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Influitive

Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(206)

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Karen Tuecke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Influitive AdvocateHub is being used at my organization by only me. I use it to manage the Blackbaud Champions application. The application is used as a reference to articles, interaction with other users and discussion boards. AdvocateHub's application can be used on the go, which is quite convenient. I recommend other Blackbaud users to download the app and try it themselves.
  • Easy to operate
  • Organized
  • Simple to respond
  • Ability to have more than one window open would be beneficial.
  • Authentication login (like with a pin) rather than username and password. It could be saved on a password keychain.
Influitive AdvocateHub is well suited for challenges, quick activity, and brief responses. It is easily accessible while on the go and is useful for quick read articles. Interaction with other users make Influitive AdvocateHub a good application. I recommend other organizations, outside of Blackbaud, to use Influitive AdvocateHub for their communication activities with a group or membership.
  • The ability to share to Facebook, LinkedIn and Twitter in one place.
  • Accessibility on the go.
  • Ease of use.
  • Influitive AdvocateHub has had a positive effect on my interaction with my peers.
  • Positive interaction with Blackbaud employees.
  • Fun and easy to use for quick read topics.
Influitive is the best solution, followed by HubSpot. Of course Influitive interacts with HubSpot making it the most versatile program to utilize. Other features that are beneficial are the advocacy and community components. And the opportunity to manage events is fantastic. I have used all of these features and they are easy and prove to be productive.
Influitive AdvocateHub is easy to use and simple to maneuver around.
  • The menus
  • Social sharing and advocacy
  • Mingling in community and networking with others
  • Sometimes the social share gets caught up and you have to reload it a couple times
  • Login, remembering my password. A four digit code would be easier.
Yes
Easy to use and manageable. It also provides tools to track analytics, which we really like. Creating challenges and listing rewards are easy and provides a engaged interface.
Influitive AdvocateHub interacts with Blackbaud Champions and is an on-time response system. What I mean by that is once data is entered in Influitive AdvocateHub, it is updated in real time and I can access a computer and the data is there immediately. Sometimes the rewards do not show up right away and I am under the assumption that the delay is caused by an influx of traffic.
All communications in Influitive AdvocateHub are recorded properly, so I would have to say easily integrated. I am not on the receiver side. This would be a question for Blackbaud.
August 24, 2019

Best advocacy platform

Moinak Ray | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We at Cvent are using Influitive to manage our advocacy program. It is been used to achieve business goals such as reviews, referrals, and references, content generation and others.
  • User-generated content.
  • Referrals.
  • Generate reviews.
  • Sales references.
  • Lead generation.
  • Reporting needs to be worked on.
Influitive is best suited to host and manage a loyalty or advocacy program. Influitive very recently started pivoting towards community space which is a good start. All the features the current setup has are really good and the organization is heading towards the right direction.
  • There is definitely a positive impact on ROI.
The customer support from Influitive is really awesome. The team is very quick in response to user queries. Never had a bad experience as of now with Influitive's customer support team.
Smooth to operate.
The platform is very user-friendly.
Integration is one aspect where there is a large scope of improvement.
Kathleen Orazio | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Our program is owned by Marketing but is being used cross-functionally across our Product, Product Marketing, Customer Sucess and Support teams. We use it for customer success, retention, and demand generation. And, we've created a robust online community where customers can share and learn from each other, as well as provide valuable feedback to our company to help inform roadmap.
  • Discussion forums capabilities are very strong and very easy for customers to adopt.
  • Streamlines our systems for receiving, tracking and rewarding customer for referrals, reviews and being product references.
  • Powerful platform for connecting with customers with a personal touch.
  • Occasionally the system is bogged down and slow. Support does a good job of communicating and giving updates.
  • Certain bugs can only by addressed by Influitive engineers so it can take time to have an issued resolved.
This platform is very well suited for organizations looking to streamline demand generation activities and positively affect customer success and retention.
  • Streamlined processes for customer references and referrals shortening the sales cycle by 30-90 days
  • Positive impact on customer referrals
  • Positive impact on overall customer success and retention rates
We preferred Influitive's demand generation capabilities, user interface, customizability and the ease of setting up an online customer community.
Salesforce CPQ (formerly SteelBrick), Wrike, Smartsheet
Occasional bugs in the system can cause periodic slowdowns but these are usually resolved in less than one business day. Influitive integrates well with SFDC and some third party vendor like Tango Card, Sendoso, TrustRadius and G2 Crowd.
Very user-friendly and easy for admins to learn and navigate.
Out-of-the-box integration is fairly easy but your CRM integration may require customization.
The Support team is very responsive and you always know the status of your ticket. Some things require an engineer's attention so those items can take longer to get resolved but Support does a great job of providing updates.
Yes
It really depends on the bug.
Support does a great job of always keeping you up-to-date on your support tickets.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is used in the marketing department but supported by the entire organization. It addresses customer engagement, marketing, support, and retention.
  • The platform is easy to use.
  • It offers several options for engagement.
  • Influitive support is PHENOMENAL!!!
  • I would like the ability for more customization.
  • More/variety of metrics (limited offerings presently).
  • That's all I can think of presently :)
More appropriate for those well-versed in customer community experience/environments.
  • Increase peer to peer engagement.
  • A platform for PM/client engagement.
  • A more positive company experience for clients.
I have not used any other platforms but am very impressed with Influitive.
There are quite a few system errors that happen regularly that require assistance from tech support.
It is an interactive and overall engaging and fun experience.
It does not 'play nice' with Salesforce. There have been issues with Tango integration as well.
Shelby Major | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Influitive is used within one organization within our company. We use it to engage with our customers and encourage them to continue their education using our learning materials for certifications. Additionally, we are collecting their feedback to better our products for them.
  • They are great with providing ways for us to engage with our customers in a gamified environment.
  • They also allow us to easily report on our program for our executives.
  • Finally, Influitive is great with giving us new ways to make our program better.
  • Communication with managers about bugs could be improved.
  • The way to pull individual data could be made easier.
  • Figuring out what challenges individual advocates have done would be nice as well.
Influitive has done a great job of being there to help us with issues if they arise. They also are a great platform to keep our advocates engaged. While it is a growing company, I know they are constantly changing, but sometimes I feel like they may alter great aspects of the platform which causes a bit of distress.
  • An improvement of social sharing
  • Ability to gain resources from our customers
  • Positive response about to program from executives
I have not used any others so I am not sure how to stack them against Influitive
Because most of the time, everything loads correctly and everything works fine. But it does have it's occasional bugs!
Influitive is very user friendly and makes it simple to navigate around the platform. This makes it easier for both admins and advocates alike to use the platform with ease and it also makes it much easier for us to get the results that we desire from the program. However, like any platform, it does have it's bugs sometimes.
We have been able to successfully integrate several platforms with Influitive but have recently run in to some issues with a newer integration.
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