Influitive

Influitive is one of the best solutions on the market right now so if you have a small growing business we recommend buying this tool right away. The B2B and B2C relationship makes the consultant/client relationship more direct with what you want and need, so it generates an almost immediate relationship.

Influitive is a true advocacy program for building communities as well as identifying and nurturing customer champions. To have it run at its optimal level, you need a full-time admin; ideally someone who is working cross-functionally in the company to get buy-in and content from different sources. It is not a "set it and forget it" kind of hub--you get out of it what you put into it, and to get it to work well, you need a constant wellspring of ideas, activities and creative ways to encourage customers to engage. Influitive does a great job at facilitating this engagement with numerous templates and pre-built campaigns, but if you want a really tailored experience for your customers, and specifically different personas within your customer base, you really need to create a lot of content yourself.

To use the discussion forums only as a source of crowdsourced tech support would not be using Influitive to its full capacity, and frankly if that is the primary purpose of your community, there are probably more suitable solutions out there. However, if you're looking to really identify, nurture and *reward* customer champions (this is key--you can't just bleed customers dry asking them to do things for your company, it's more important to GIVE value to them), Influitive is the best, hands down.

The platform is sophisticated enough to cater to most of the customer advocacy and community-building needs. With the kind of effort the customer success managers put in and the agility with which technical support has been offered to me, Influitive has set a benchmark for what a Customer Advocacy Marketing platform should be like. Whether you're launching your new community or thinking about transitioning your existing one to a new platform, you will not go wrong with Influitive.

Influitive is the perfect solution if you're the right-sized company and you have the right-sized install base. In my opinion, It's not ideal for small businesses or for startups. Your company has to have adopted a customer-centric mindset and you need teams across the organization to have bought into the idea that customers should be front and center in everything they do. Managing your Influitive hub is not a part-time job. You need to have at least one dedicated resource that's devoted to recruiting, creating challenges, meeting with other parts of the business that can take advantage of leveraging the customers in the hub. Scenarios, where Influitive is ideal, are when you're looking to ramp up your customer content. Activities like identifying customers to speak on webinars, participating in a case study or video testimonial, joining a beta program or giving product feedback, writing a review on sites like TrustRadius, etc. are where Influitive is ideal. I've used my Influitive hub to create 'channels' that allow you to create a series of challenges that are all focused on a specific topic or product, which has made managing the challenges a lot easier. I've even used my Influitive hub to create challenges directed at customers that have registered for our annual customer conference. The challenges can be as interactive as you'd like. Think of the choose your own adventure books. Challenges can be the same. Depending on how a customer responds to a challenge, different challenge avenues open up to them. It's a lot of fun to manage and a lot of fun for our customers to participate in.

When it comes to building a business community, Influitive offers the best features. Through these communities, it is easy to grow as a business thanks yo to the natural marketing capabilities. At the same time, the business is able to reward its loyal clients.

Influitive is suited for both large and small organizations. It is a safe environment (not on social media platforms) to engage with community members. You can choose to open membership to all interested parties or require a join code. It provides the framework and customer success support for onboarding, implementation, and growth. They provide professional learning opportunities to learn from the Influitive team and other community leaders. The data is robust and you can easily see what strategies are working and which ones need adjustments. If you want a safe, nurturing, fun platform to engage with your customers, Influitive fits the bill.

If you don't have the funding to invest in the platform, you can start a community in many different places.

Influitive is a great platform that can help you manage 1,000+ advocates for your business. This helps you have direct access to your advocates and rewards them through the gamification process in the online portal. This platform helps [you] grow your community but it is worth using for a large [number] of advocates. It would be a bit overwhelming if you are starting from scratch with growing your advocate base.

Intuitive would be a great program if you're looking for a place to educate your customers and build advocacy. We've found that our customers love to redeem their challenge points for free products as well as swag. If your company could benefit from building true community around your products Influitive is a great platform for you. I especially have appreciated their dedicated customer support.

Influitive is suited for both large and small organizations. It is a safe environment (not on social media platforms) to engage with community members. You can choose to open membership to all interested parties or require a join code. It provides the framework and customer success support for onboarding, implementation, and growth. They provide professional learning opportunities to learn from the Influitive team and other community leaders. The reporting capabilities are robust and you can easily see what strategies are working and which ones need adjustments. In short, Influitive provides a safe, nurturing, fun platform to engage with your customers.

I think Influitive is best suited for companies with A) particularly involved and happy customers, and B) a team of invested employees to represent the different departments within the organization. Our company's customers were given access to this platform when we were in a transition period (lots of changes, not too happy about them), so they were not as likely to put the time into our advocacy platform.

Influitive is a great platform to engage with current customers. It is very helpful in building relationships and nurturing throughout the customer lifecycle. It can really be developed into the go-to place for customer-created resources such as references, feedback, social activity, case studies, and more. There are definitely some areas where the tool can be improved, but Influitive is very open to feedback and ask for it pretty regularly. It's nice to see that they put their customers first.

We have a lot of educational resources in many places, between our blog, TSU, Vimeo webinars, youtube, etc. Influitive has given us the ability to consolidate all of our educational resources into one place making it easy for our users to find the content that they need. Also, being able to engage with our customers and get to know them. Asking them questions about the type of content that they want to see that would be useful. It's a good way for us to create a content calendar with information we know our customers want to see. Lastly, helping with our product. Creating challenges where we ask our customers what changes they would like to see with our platform. So we know we're making improvements based on what our current customers need!

Influitive AdvocateHub is well suited for challenges, quick activity, and brief responses. It is easily accessible while on the go and is useful for quick read articles. Interaction with other users make Influitive AdvocateHub a good application. I recommend other organizations, outside of Blackbaud, to use Influitive AdvocateHub for their communication activities with a group or membership.

Influitive is perfect for organizations that want to drive a community approach with customers that fosters closer relationships and mixes business asks with a balance of fun. The other options are that Influitive can be used in other scenarios, such as an employee or partner advocacy hub as alternatives to purely being about the customer.

Influitive is great for getting clients engaged and not just online. I also use Influitive to engage clients at conferences and events. The call-to-action for each activity can literally be anything from following your company's social media accounts to uploading a photo or video. A large part of the platform is also dedicated to generating leads, which helps us meet sales goals. However, even though you can do a lot to get referrals (new clients) to the company, I find it difficult to create referrals for current clients to join this platform. It's a very manual process.

It is an overall great platform with campaigns and challenges well integrated with the entire platform, from local challenges contained to just the hub to social challenges for a wider impact. It is a one-stop solution to run and manage a loyalty program.

AdvocateHub is perfect for companies that want to organize their advocacy programs. Having one place to go to in order to see opportunities, is much better than several individual emails. I imagine it's also much better for the administrators of the program as well. The gamification of the site is well-done and in competitive environments, it's a perfect fit.

Influitive is well suited if you want a true advocacy program. You have a strong vision & strategy, you have defined your key pillars and you have complete internal buy-in for complete support and follow through.

Scenario where you should maybe wait is if you are missing the above. It is okay to pause this initiative, regroup and then move forward. You will be more successful!

Digital marketing campaigns within e-learning, e-commerce, and talent recruiting tasks.

Influitive is great for scaling your customer advocacy efforts. If you have a large number of customers, or a large number of customer advocacy needs, you could benefit from using this solution. It can help you formalize your communication with customers so all requests come in the same way and are easy to understand.

Influitive is great if you're looking for an easy, one stop shop to start a customer community. It offers ways for customers to engage with content in a fun, gamified way. The community discussion area was not as intricate as other platforms and we found that our customers barely used it.

Influitive is an amazing tool to launch a customer community. It has really helped us with defining the journey we want involved and engaged customers to take, and has helped us nurture advocates who otherwise definitely would have fallen through the cracks. Unless you are getting some major commitment from your sales team, I think it would be pretty difficult (if not impossible) [from my experience] to use only Influitive to organically identify new advocates - we've had much more success with inviting likely advocate candidates into the portal (NPS promoters, recent event attendees, etc.) and nurturing them towards advocacy once they have joined.

Anyone looking at creating an advocacy program that helps map ROI and rewards clients for enhancing brand reputation well, Influitive is an amazing platform for that. What's even better is the option to launch a referral program to widen your customer base and improve lead generation. The program has many features that help [the] B2B and B2C industry and proves to be an asset in multiplying your audience and maintaining brand loyalty.

I used Influitive recently to submit a written response to a customer that I was trying to persuade to join my company and this app made it so easy to do so because it simplified the written response for me and the author liked it very much. Another way that they helped me is by growing my visibility on Twitter and Instagram as I grew my brand exponentially.

Influitive is a great program and it's very easy to use!