Influitive

Influitive Reviews

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Ratings and Reviews
(1-25 of 113)

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Lauren Turner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Influitive primarily for customers, so that they can network, share best practices and learn both tactically (our products) and strategically (soft skill building, industry news, etc.). However, we also use the platform to drive employee engagement as well (incentives for Best Place to Work surveys, charitable fundraisers, engineering thought talks, etc.)

The level of personalization that Influitive offers is great--challenges can even be brought to 1:1--we've used this degree of personalization for specific big "asks" of customers, and it's worked really well. Given how many different challenges and channels can be created, customers get a wide variety of ways in which they can engage and interact.Influitive helps us identify promoters that might typically slip under the radar. It's enabled us to learn personal data points about specific customers that help us connect to them on a deeper level. Recruitment for high-value activities like joining our research group, doing a case study, or speaking with an analyst is much more streamlined thanks to Influitive.
Tejas Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our community is built on Influitive. It's our primary customer marketing platform through which we engage our existing and prospecting customers through educational and fun activities. The user forums are regularly used by our users to resolve their day-to-day technical challenges.
Andrew Sevillia | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Influitive is the customer advocacy application I use to manage customer advocacy at Sage Intacct. I use it to support the "voice of the customer" needs of my company. I regularly create "challenges" that are designed to identify customers that are willing to participate in a wide range of opportunities like speaking on a webinar, to an analyst, participating in a case study or video testimonial, sharing a tweet, or a post on LinkedIn. Previously, this was not managed using a dedicated software application. It was being tracked on a spreadsheet or not tracked at all. Now we have much greater visibility into who our advocates are. Influitive also has the functionality to easily recruit customers to join our advocacy program. You can assign a value to the challenges so that you can track the ROI of a given customer's activities. Influitive is primarily used by our marketing department, but other parts of the organization are aware of our advocacy hub and will reach out to me to help support their initiative by creating challenges. You can direct challenges to certain customer groups. Influitive also harnesses Looker for backend reporting. Customers love being in the program and frequently reach out to me to express their satisfaction.
Sue Reukauf, M.Ed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Our company was looking for a customer advocacy platform five years ago. A selection committee researched and reviewed many options. In the end, Influitive was selected as our vendor for our Renaissance Royals community. The purpose of our community is to make personal connections with our users (educators), provide them with information and resources about their products, and provide a venue for our users to connect with us and other educators.

It is hosted by the Marketing department, but we work with other teams across the organization including Sales, Product Management, Customer Success, Research, UX, and more.

The business problem the Influitive platform addresses are that it allows us an easy way to connect with our educators, a channel for educators to provide direct feedback and connect with other educators, and it enables us to make the content fun and educational at the same time.
Ernesto Marengo Palomino | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It was super easy to learn Influitive's libraries. They have a lot of coaches that make our Analysts feel that they were part of the In-house team. The tool lets us give our customers rewards regarding some conditions which directly increased our customer satisfaction rate and positive feedback.
Paige Mummert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We manage our large global advocacy program through Influitive. All acts of customer advocacy [are] managed through this program as well as any prospects that are looking to become engaged in our global advocacy program.
Cait Hassett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
When I came to the organization we were already using Influitive to run our consumer ambassador community, but it didn't have much organization or really a true ROI. Since then. I have taken over the program and done some major upgrades to the user flow. Influitive has given our consumer "super-users" a place where they feel welcome to ask questions and express their love for Keeper. Since then we have launched a business ambassador community and now run a 2-tier program. Our users have given us the feedback that they love to complete challenges, hear company and product announcements first, and be a reference for us to new customers. I love Influitive because it makes it easy to collect reviews, share product updates, and make the users that have been with us for years and years feel special. Influitive is a platform where you can do all of that and more in one place.
November 16, 2021

Influitive Does It All

Score 10 out of 10
Vetted Review
Verified User
Review Source
At Renaissance, we use Influitive to host our customer advocacy platform, Renaissance Royals. After vetting numerous vendors, an interdepartmental committee selected Influitive to host our hub. The purpose of the Royals program is to make personal connections with our customers while offering them information and resources about the Renaissance solutions they use. It also provides a safe and open environment where they can connect with us and other users. Our advocacy program sits in our Marketing department but we work with other teams across the organization including Sales, Product Management, Customer Success, Research, UX, etc. Influitive addresses the business problem of providing an interactive platform for our customers to give us direct feedback, connect with other users, and get to know us on a personal level, all while learning and having fun.
Tori Anne Borden | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Our company uses Influitive in marketing, mostly. Other departments have extreme trouble finding the time to participate regularly. In theory, it's supposed to resolve the gap between us and our customers by receiving their feedback and answering their questions. At the moment it does not seem to [fully] address this goal.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Influitive as part of our client marketing outreach. We primarily use the tool to help with nurturing our current clients, but we are about to try it for prospective clients as well. We see the platform as a place to help us with both our client retention goals and revenue goals with upselling.
Jenna Gabriel | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Influitive to communicate with our customers. We upload challenges based on new partner launches, new product releases, educational webinars, as well as sharing industry news and blog posts. Our goal is to serve as a resource/educational hub for all of our customers, and allow them to network and chat amongst themselves to better understand our product and build hospitality relationships. It's been a helpful tool for us to date.
Karen Tuecke | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Influitive AdvocateHub is being used at my organization by only me. I use it to manage the Blackbaud Champions application. The application is used as a reference to articles, interaction with other users and discussion boards. AdvocateHub's application can be used on the go, which is quite convenient. I recommend other Blackbaud users to download the app and try it themselves.
Jon Ashley | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We use Influitive as our global customer advocacy platform, to drive advocacy acts via our customers across our business. As a SaaS platform, we use Influitive as a single customer community, which makes it easier to administer whilst giving customers an amazing experience, helping us to gain a share of voice, improved perception, and trust.
Brittney Collier | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Influitive is being used solely by me, but I occasionally post content to satisfy requests from other members of the marketing team. For example, the event manager on our team may need feedback from attendees about their experience and the types of content/events they prefer. Posting a survey to Influitive is far more successful than sending it out via email because your clients and encouraged by receiving points for their input. The instant gratification (even if it's just a few reward points) is more enticing than a "chance" to win a gift card or any of the other tactics marketers often use. The feedback is also more useful because the clients who are members of your loyalty program on Influitive have the most experience using your products or services. This has helped us improve client engagement tremendously.
Chris Salles | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I'm an end user of the AdvocateHub. It is utilized by Ceridian to administer it's XOXO Customer Success program. It is a wonderful application to help organize opportunities to share and network with fellow clients as well as earn credit (in the form of points). As an end user, you're in control of your participation level and can choose which activities you'd like to entertain.
Jennifer Susinski | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
At HPE we are using Influitive as the platform that we build our customer advocacy communities on. We have several communities that span multiple business units across the company, and more to come in the future. Influitive also provides a centralized location for us to build out advocate profiles allowing us to better customize per advocate. Without Influitive we would likely have several tools and not be set up for success as we are now.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We used Influitive as our customer advocacy platform. It was primarily run by the Marketing team. We used it to engage with our customers and give them one area to find surveys, education, swag, help articles, etc. Overall, our business solution was looking to engage our customer community in a one-stop-shop.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Our org uses Influitive to form & manage our advocate community, and invite them to participate in reference requests from the marketing department. Though Influitive is only used by our marketing department, we partner with Product Marketing, Sales, and Demand Gen to either show results / progress, or determine what should be a part of our community. For us, Influitive solves the question, "how can we properly make sure our customers receive value beyond our products, and get more of a relationship with our company?"
Score 10 out of 10
Vetted Review
Verified User
Review Source
Using it to enhance advocacy programs and help users stay engaged with products news, enhancement, learning, and training material. An insightful platform to balance work and fun. Initially keeping users engaged and up to date had been slow, however with Influitivein action, its effortless. The program helps us make the entire education and learning process fun and meaningful.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Influitive as both a customer community AND a customer advocacy tool. It replaced what used to be our Facebook group, and also added the ability for us to reward our customers for acts of advocacy, plus anything else that we want to perk them for. Compared to the Facebook Group, this tool is one thousand percent easier to manage and keep track of, and the reporting tools are stellar.
Score 7 out of 10
Vetted Review
Verified User
Review Source
As a part of the Marketing Studies, and customer advocacy, we were introduced to the innovative software Influitive. Influitive served as a customer advocacy and marketing platform that allows us to fully leverage their loyal customers to market their services and products via a customer-to-customer approach to attract more people, gain their business, and drive sales. It showed as an interesting alternative to the traditional marketing medium.
November 27, 2021

Amazing Advocacy Platform

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use Influitive as our main hub for our Customer Advocacy program. Influitive has been instrumental in sourcing testimonials, feedback surveys, user interviews, and a place where our customers can learn how to use our product with intent. We have been able to source advocates to beta test new products and they have helped our Product and Design team tremendously with first-hand feedback.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The software allows us, in the context of management engineering courses, to successfully simulate, together with students, who improvise customers or employees, realistic situations relating to products hypothesized by the students themselves to verify their marketing in relation to their promotion and marketing. The creation of contingent communities made up of students allows to carry out the prefixed analyzes.

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Influitive's powerful platformExpand your reach through trusted channelsGrow your sales pipeline with a steady flow of referralsTake Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Influitive Overview

Influitive Integrations

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Influitive Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

What is Influitive's best feature?

Reviewers rate Availability and Online Training highest, with a score of 10.

Who uses Influitive?

The most common users of Influitive are from Mid-size Companies and the Computer Software industry.