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Influitive

Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(206)

Attribute Ratings

Reviews

(1-25 of 153)
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December 29, 2023

Influitive Review

Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly
  • Great metrics and insights
  • Saving drafts of challenges. All steps need to be filled out before a challenge can be saved.
  • We run into issues with uploading images to challenges. however, Influitive is typically quick to resolve the issue
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Intuitive platform that is constantly being improved
  • Extraordinary support teams and success managers
  • Easily customisable platform to allow for branding and accessibility options
  • Open to suggestions for new features and will often share these early to test
  • Discussions could use visual update to match the newer features in Elevate
  • Redeemed rewards could do with being grouped by customer vs item to make shipping easier
  • More/custom advocacy types are desperately needed
Score 10 out of 10
Vetted Review
Verified User
  • Templated challenges - help me quickly find fun easy ways to create content
  • The reporting is getting better and the recent use cases have helped me better define goals and objectives and how to acheive them
  • Navigation... I wish there were ways users could tag items - or add to their own dashboard - maybe widgets
  • Reporting is getting better, however, I do wish that it was easier to build your own reports... somethings BU goals don't match standard reports and that can be difficult and manual
  • Better way to group discussion - I know there are tags, but think - having - channels that lead to discussion forums to keep most similar items in one spot would help customers navigate easier and also find what they are looking for
Huw Wigley | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The gamified functionality is perfect as we look to create a fun but rewarding environment.
  • The UI is clean and fresh, making it easy for customers to navigate.
  • The variety of options for content helps us to share all manner of artifacts.
  • The ability to segment our audience seamlessly allows us to target subsets of our demographic with valuable content.
  • The Influitive team are constantly available to support and offer advice to improve our program.
  • The translations feature is good, but supporting more global languages would be beneficial.
  • Calculating ROI is key, but not every organization measures the same metrics. Whilst the default options are good, the ability to easily add more specific metrics would be valuable.
  • There are plenty of integrations available, but with more and more vendors offering complementary solutions, Influitive will need to add to this area.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to use
  • Constantly improving features
  • Least stressful and perfectly adaptable
  • Caters to audience globally and is seamlessly integrated with many programs and CRMs.
  • The mobile app needs alot of work.
  • More UX improvement needed than a standard layout.
  • Customizing [the] look and feel can be better.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Allows you to create compelling and engaging challenges that help your content stand out.
  • The gamification system enables a seamless rewards program that doesn't require a big manual lift.
  • The data and insights are easy to access, analyze, and guide you toward your north star.
  • Organizing the main page of featured content can be a bit limited, and you are a bit beholden to the layout that comes with the platform.
  • Much of the experience requires users to be logged-in, so it is a challenge to showcase content and value props to visitors who do not already have an account.
  • The platform is much more designed for existing customers, making it difficult to build your program around a general public experience.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Really easy to operate for the user
  • Makes advocacy enjoyable for the customer
  • Integrates well with other CRM software, such as Reference Edge and Salesforce
  • Great team of professionals who support you every step of the way
  • Support team is slow to resolve bugs and issues
  • UI could be more updated and catchy
  • Mobile app support could be a lot better
  • A lot of technical bugs I have keep happening over and over again
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Connection: People want to connect in meaningful ways, but discovering how to make those connections isn't always easy. Influitive has a variety of solutions that can not only bring people closer together, but more importantly, allow organizations to do it in a very genuine, human way.
  • Give Knowledge: I haven't seen another solution that enables organizations to so easily share knowledge with customers. The Influitive interface gives administrators a lot of flexibility to serve up different types of content to meet the different personas/personalities of their customer base. This ability keeps engagement high and is a personalized way to deliver e-books, white papers, videos, etc. customers actually want to see.
  • Share Rewards: Everyone likes a bit of thanks! Influitive, again, makes it easy to deliver prizes/pieces of gratitude to customers. Thoughtful, meaningful gifts that make a difference for any organization are just a few clicks away!
  • I would LOVE it if Influtive connected their customers more to each other through a variety of ways, both inside and outside of their own advocacy program.
Rachel Treinen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Excellent customization abilities including branding, integrations and creative, fully-built out campaigns. This makes it really easy to build a community specific to your industry and needs. Plus, Influitive provides fun campaign template when you're short on creativity.
  • When you purchase Influitive, you're invited to join the Influitive VIP community for product updates, free resources and events and access to your own community of like-minded advocacy marketers to learn from. This has been surprisingly helpful even as my role has changed and I now spend less time directly managing our Influitive platform.
  • The ability to track and group your community members is helpful for segmentation, providing customers with a tailored experience and locating specific members for any given reason.
  • The Admin view is not as intuitive as the user view and the functionality just isn't as great. I wish it had almost the same layout/interface as how the customer sees it so I didn't have to constantly enter Preview mode.
  • I wish there were more included integrations in the regular Influitive package.
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Advocacy at scale
  • Gamification for participants
  • Easy gifting/rewarding redemption from w/in the platform (w/Tango Card)
  • Engagement is critical for the advocacy program, and always having to post challenges can amount to 50% of a persons job. Would be great if there were more engagement features that didn't require challenge postings.
  • Homepage/UI is a little confusing when the community is added - less real estate going to the challenges
  • Would love to see more slack like functionality to encourage real time convos (vs. just the messaging)
Nicole Zuccaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Instant gratification alert: what normally took months or still pending answers to big asks, sometimes happens in less than an hour or in real time.
  • The software itself is user friendly and visually appealing. Being a past customer, I have only seen it get better and better from 5 years ago.
  • The customer service at Influitive is a 5 star experience. Every moving part is a positive, knowledgeable and a pleasure to work with. Meaghan, Dylan, Diana and Brent are the best and I couldn't have done this without them!
  • I wish I had some, but honestly I don't right now. When you are a happy customer, its hard to come up with something.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Creating experiences that we can customize
  • Integrations into other systems
  • Allowing us to control the journey our advocates take
  • Also being a trusted advisor
  • Notification in the integrations section when new updates are ready
  • Within the members list, being able to sort by status
  • For the activity feed, hiding most of the details and only showing one row per activity
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Their teams are extremely supportive and a fantastic resource for suggestions and ideas.
  • They take feedback on board to improve the experience for the customer and end user.
  • They provide opportunities to connect with other community managers and increase knowledge.
  • They could improve the speed they resolve feature requests.
  • They could provide a roadmap of features that are being worked on.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Onboarding/implementation/customer success - we have had so much help in launching our program and finding success with it!
  • Intuitive platform - easy to navigate & understand, good documentation
  • Amazing integrations with common things like Salesforce, Discourse, and more
  • Accessibility could be improved - would love to see room for things like alt text and other accessibility measures that can be taken
  • Some of the interface is a little clunky and I wish there was a way you could do things easier - example: I wish I could duplicate rewards and change one or two things instead of starting the process over
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