Influitive

Anyone looking at creating an advocacy program that helps map ROI and rewards clients for enhancing brand reputation well, Influitive is an amazing platform for that. What's even better is the option to launch a referral program to widen your customer base and improve lead generation. The program has many features that help [the] B2B and B2C industry and proves to be an asset in multiplying your audience and maintaining brand loyalty.

It is possibly the best option in its category. We have analyzed different platforms and programs that might have referrals, community, and advocacy on separate platforms but nothing truly on one that helps us manage engagement altogether. Their support is excellent and extremely responsive. We totally love the platform and enjoy each activity we layout fully knowing that if we ever have a hindrance executing a plan, the Influitive team will jump on board and be there to help us out.

Depending on the cost and new features to be added, our company might be motivated to renew the use of Influitive. However, a lot depends on the year to come and the enhancements that can better our experience and add more gamification to the platform. Adding elements that can woo our target audience.

At present while using Influitive, the implementation seems to be perfect. It is synced well with our CRM and we get all our data managed well by it. Users on our CRM clearly differentiate the users on the hub and even invite the ones who haven't already signed up. The sync between the two is going good.

I was taught and made to show all features that could help me learn more about the platform and this was great hands-on training for me. I picked up things faster than others and did have time to create challenges and make changes while someone was around to supervise and help.

The online training was a great refresher to what I learned in person and the good part was watching the session again if I did forget things. It has been a great experience learning since it was quick and easily referenceable. Watching online sessions was self-paced and not bound by a clock.

The platform is as easy as using an Instagram or facebook account. It has all features quite clearly laid out for admins and if there is any difficulty, the team also walks you down through steps. The layout is easy and they are constantly improving the look and feel. You can use the support articles that are so simple and easy to follow that you seldom have any difficulty.

We haven't used it across multiple platforms. Essentially keeping track of advocates, referrals, reviews which somehow are all synced together.

Yes, always available and extremely quick. The availability is 10 on 10 for sure. We also have situations where their team might not be working or on a holiday, but if we have an event, they are available and ensure smooth running. That is the beauty of having Influitive take care of you.

Yes, there is a reasonable timeframe and most of the reports are quite instant. The pages and functioning are relatively quick and if in a case we are unable to update certain information or download a report, we do reach out to the support team that does respond almost immediately.

During a selection process, I would come to the meeting knowing how many users you have that you would like to use AdvocateHub; then ask for your industry, what percentage of them you could expect to become an active user.

I think one challenge is some companies haven't got the concept of "advocacy marketing" yet. Advocate marketing encompasses many different marketing departments. First and foremost, I see that it's a demand generation opportunity because you can get referrals from employees and customer advocates for new business. That's really powerful and Influitive already has templates and training on how to do this. Second, I think it's a major social media initiative. Every Friday since January 2014 I've sent out customer success Fridays with a new customer success. This includes suggested tweets but then employees have to cut and paste the content. With Influitive it's so easy for advocates just to click a button! The other ways you can leverage customer advocates are for online reviews, customer references, identifying customers for press/case studies/videos and so much more! There are so many opportunities to leverage our advocates and I think of new ways every day!

Definitely! I'll be signing a one year contract in the next few weeks. This product pays for itself with just one customer referral! Great great ROI like nothing I've ever seen!

When I stayed using we only had a hundred or so Advocates and now we have 2100+. Pretty amazing product!