Influitive

Influitive

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Top Rated
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Score 9.0 out of 100
Top Rated
Influitive

Overview

Recent Reviews

Influitive ROCKS!

10 out of 10
April 13, 2022
Influitive is used in my organization as a way for customers to engage with one another. It is also a way for the customers to stay in the …
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Amazing Community Impact!

9 out of 10
April 13, 2022
We use Influitive to manage our day-to-day online community of just shy of 100k users. This helps us to provide daily connection and …
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Reviewer Sentiment

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Awards

TrustRadius Award Top Rated 2022
TrustRadius Best of Award, Best Of Relationship 2022
TrustRadius Best of Award, Best Of Feature Set 2022

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime…

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Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.

Features Scorecard

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Influitive's powerful platformExpand your reach through trusted channelsGrow your sales pipeline with a steady flow of referralsTake Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Influitive Overview

Influitive Integrations

Influitive Competitors

Influitive Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

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Frequently Asked Questions

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

What is Influitive's best feature?

Reviewers rate Availability and Online Training highest, with a score of 10.

Who uses Influitive?

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees) and the Computer Software industry.

Reviews

(1-25 of 56)
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Score 9 out of 10
Vetted Review
Verified User
Review Source
If a problem can be easily addressed, Influitive Support is all over it! They're fast and always easy to work with. Some of the larger, or more unique problems, can get a little lost. I'd love to see a bit more follow-up on these more important issues, instead of me needing to reach out to find the status of a previously submitted issue. Overall, everyone at Influitive is kind and wants to help!
Score 9 out of 10
Vetted Review
Verified User
Review Source
Support has been difficult to work with lately. They are fast when it comes to resolving quick fix issues such as merging accounts or repairing small bugs within challenges, but for larger developer-needed issues, it seems that the ticket goes into a black hole. It makes things difficult for our customers who log into the platform every day and deserve a seamless experience.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Influitive support is helpful and timely. From custom content requests and day-to-day questions to full community outages, they have been on the ball and able to get the job done efficiently. There have only been a couple of instances where thorough follow-up and escalation where required. It could help to have a bit clearer communication for emergency protocols.
Andrew McCarl | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I have never had an issue, small or large, that the Influitive support team hasn't taken seriously and given their attention to. Engagement with support is generally quick and painless. There is also a great user community that is monitored to some degree, and general questions are often already available there or answered in short order.
Score 9 out of 10
Vetted Review
Verified User
Review Source
Influitive support went above and beyond. They are pretty responsive and helpful. There are several instances that the platform crashed and they are always there to help via email. Nothing to complain about there. Another instance is when we had to do a SSO upgrade, they actually assigned someone to learn about our need in terms of an upgrade and went above and beyond to make sure the SSO connection was ready to use with our internal system. Bravo!
March 02, 2022

Big fan of Influitive

Score 7 out of 10
Vetted Review
Verified User
Review Source
Excellent support- that's Influitive's best feature in my opinion. Support is fast to resolve issues and the customer success team works with us on a biweekly basis to strategize campaigns & the future of the program.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I think this is the best app that I have used so far to increase customer engagement and it has been great for me because they work closely with you as you try to maximize your profits and retain new customers. This is by far one of the finest applications that I have had a chance to use in the past year and I highly recommend it for everyone looking to garner new user retention.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The attitude at Influitive is clearly "try to find a way to address the customer's need" because any time we need something, even if there isn't an exact way to do what we are asking for, the creativity to find a way to accomplish our goal is pretty amazing.
November 27, 2021

Amazing Advocacy Platform

Score 10 out of 10
Vetted Review
Verified User
Review Source
The Influitive team is great! I don't have enough good things to say about the team, as mentioned before the team is constantly asking for feedback from us users and constantly changing and evolving for the better. They also have a great yearly conference where you learn a ton and amazing resources/networking to learn from.
Score 7 out of 10
Vetted Review
Verified User
Review Source
The support is positive. Despite this, since it is not a structured software even for educational purposes, it is sometimes not easy to solve the problems related to the functionality of the program itself that arise from time to time in the simulation of marketing advocacy or customer marketing situations.
Paige Mummert | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
If you have an assigned CSM it is a great tool with using Influitive. The overall general support mailbox is not necessarily always the right route for our company due to how complex our integration can be with the point of reference. I highly recommend leaning on your CSM for support as they know the platform and your setup best.
Score 10 out of 10
Vetted Review
Verified User
Review Source
The support from Influitive is unmatched. Our CSM is always a phone call away and provides value adding support and services with every regular call. I believe that Influitive's support is one of the best things about this company and has really helped us feel secure in building out this platform further and to continue investing in it.
Lauren Turner | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Tech support gives an immediate auto response email that says "we've heard you", with a live person really working on the issue usually within a few hours. When something isn't fixable, we're usually told shortly thereafter, with a few suggestions of workarounds. Only once did we have a bug that persisted for a few weeks.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I often feel like the customer support doesn't actually read what we submit as far as the issue, and tends to provide insufficient answers without needing back and forth to re-iterate what was in the ticket in the first place. I wish they were more thoughtful and customer service-oriented. It usually feels like they are rushing through their response.
Tejas Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
The support team is very quick at providing resolutions. And they have managed to resolve most of the issues with sufficient clarity for us to understand what went wrong, what to avoid, or how to improve.