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Influitive

Influitive

Overview

What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As…

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Recent Reviews

Influitive is great

10 out of 10
December 06, 2023
Influitive helps us create deeper relationships with our customers. Our SaaS product has multiple layers of users and we may not be able …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Influitive?

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete…

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://influitive.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Influitive?

Influitive allows companies to build a community and invite customers to complete challenges, referrals, product reviews, social media posts, and more. As community members complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Influitive aims to enable businesses to easily visualize and report on all activities completed and the ROI of those activities, while integrating with the user's CRM and marketing automation platform to guide members through the entire customer journey.

The Influitive family also includes Upshot, which is designed to allow users to produce ungated customer stories easily.

Influitive Features

  • Supported: Issue challenges to get feedback, references and more
  • Supported: Complete referral management
  • Supported: Build community through discussions
  • Supported: Easily report on activities within your Hub

Influitive Screenshots

Screenshot of Expand your reach through trusted channelsScreenshot of Take Influitive mobile. Advocacy enables anytime, anywhere.

Influitive Video

Want to learn more about Influitive? Visit https://influitive.com

Influitive Competitors

Influitive Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported LanguagesEnglish, French, Spanish, Italian, Portuguese, Japanese, Korean, Chinese (Simplified)

Frequently Asked Questions

AdvocateHub helps B2B marketers capture customer enthusiasm and use it to drive marketing and sales efforts. With AdvocateHub, B2B marketers build an advocate community and invite customers into it to complete “challenges” like referrals, reference calls or product reviews. As they complete challenges, advocates gain points, badges and levels which can be used for a variety of perks and privileges.

TechValidate, Firstup (Dynamic Signal + SocialChorus), and Amplifinity are common alternatives for Influitive.

Reviewers rate Availability and Online Training highest, with a score of 10.

The most common users of Influitive are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(206)

Attribute Ratings

Reviews

(1-25 of 71)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
It is possibly the best option in its category. We have analyzed different platforms and programs that might have referrals, community, and advocacy on separate platforms but nothing truly on one that helps us manage engagement altogether. Their support is excellent and extremely responsive. We totally love the platform and enjoy each activity we layout fully knowing that if we ever have a hindrance executing a plan, the Influitive team will jump on board and be there to help us out.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Support has been difficult to work with lately. They are fast when it comes to resolving quick fix issues such as merging accounts or repairing small bugs within challenges, but for larger developer-needed issues, it seems that the ticket goes into a black hole. It makes things difficult for our customers who log into the platform every day and deserve a seamless experience.
Katie Meeker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I haven't needed to use the support team very much, but our CSM has been helpful. Also, when we had issues with the Tengo card integration (and our very particular legal/compliance team) - Influitive jumped in the convo to help clarify processors/subprocessor relationships between the two orgs. Everyone I've met at tradeshows from Influitive has been great.
Nicole Zuccaro | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I am a returning customer mostly because of the customer service support I have gotten. To say the overall product, strategic guidance and support in customer advocacy has matured over the past 5 years is an understatement. Not only do I feel supported, I feel like they are running right next to me and uplifting me in the ways I need the assistance. Most community managers who build from the ground up like I have, need that kind of support in order for the hub to thrive. Influitive made sure I had a strong (and patient) people behind me ptr and post launch of my program. Unlike other vendors, they do not leave you high and dry after launch. I am getting natured post launch in a way that I know my hub will continue to succeed.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In my years working with Influitive, their support has gotten better and better. They are willing to work with us and also bring on folks that can speak in non-technical terms, which is wonderful for those of us that do not have a coding or techy background. They also have a robust online resource.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The Influitive team have been incredibly helpful every step of the way. From the very beginning to bringing our hubs to fruition, they have given time, energy, ideas and support to ensure our hubs can thrive. They are always willing to jump on a call to assist. As an EMEIA-based customer, I appreciate having their customer service team available to support multiple time zones.
August 25, 2022

Influitive Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
The Influitive team has been really helpful in providing our team with the necessary support required - i.e challenge creation, content ideation, rewards support
Rachel Lurie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Influitive's support team is one of the best I've ever worked with. They are very responsive and quick to identify issues and offer solutions. Typically when we submit a support ticket, we hear back within the same or next business day with a solution. Our customer success manager is also aware of any tickets, so he can work together with the support team to escalate when needed.
Sue Reukauf, M.Ed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Influitive Support has assisted us with digging into our issues and trying to resolve them or help find a workaround. The team gives us updates on their progress, and a few times we've had to reach back out to support to get an update. We can count on the Influitive Support team to answer questions and help resolve issues we report.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
If a problem can be easily addressed, Influitive Support is all over it! They're fast and always easy to work with. Some of the larger, or more unique problems, can get a little lost. I'd love to see a bit more follow-up on these more important issues, instead of me needing to reach out to find the status of a previously submitted issue. Overall, everyone at Influitive is kind and wants to help!
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Online support is good, not great. Interaction with CSMs is good but could be more proactive. Everyone is very helpful when asked, but additional suggestions and tips for enhancing our usage would be appreciated.
April 13, 2022

Influitive ROCKS!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
As mentioned in a previous question, support is literally always there! They are quick to respond to any question or questions I have.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Influitive support is helpful and timely. From custom content requests and day-to-day questions to full community outages, they have been on the ball and able to get the job done efficiently. There have only been a couple of instances where thorough follow-up and escalation where required. It could help to have a bit clearer communication for emergency protocols.
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