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inkFrog

inkFrog

Overview

What is inkFrog?

inkFrog headquartered in Phoenix provides auction management and ecommerce listing software for vendors selling through major ecommerce platforms (e.g. Amazon, eBay, etc.).

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Inkfrog - great eBay upload tool but not without issues

Rating: 5 out of 10
October 3, 2019
IncentivizedVetted ReviewVerified User
We use Inkfrog to push some of our website items from our Bigcommerce site through to the eBay platform, so that stock and listings can be controlled and managed from the admi...
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Verified user
Director
inkFrog2 years of experience

InkFrog a great tool for a company expanding their eBay store

Rating: 7 out of 10
July 26, 2019
IncentivizedVetted ReviewVerified User
InkFrog is used by all of our small staff of marketing and IT personnel. The business problem it addresses is an inventory management/ order tracking/ and scheduling system fo...
Continue reading
Verified user
Manager
inkFrog2 years of experience

A bit buggy but definitely worth using simply because of the time it saves managing eBay

Rating: 7 out of 10
July 5, 2019
IncentivizedVetted ReviewVerified User
We use inkFrog to integrate our eBay store to our BigCommerce store for inventory purposes. It really helps manage our listings on eBay and saves me a lot of time that I norma...
Continue reading
Nick Hunter
General Manager - Other
Operations Manager
Red Hawk Rifles
inkFrog1 year of experience
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Pricing

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inkFrog

inkFrog

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Unavailable

What is inkFrog?

inkFrog headquartered in Phoenix provides auction management and ecommerce listing software for vendors selling through major ecommerce platforms (e.g. Amazon, eBay, etc.).

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is inkFrog?

inkFrog Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(3)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

InkFrog has been a valuable tool for eBay sellers, offering a variety of use cases to streamline their businesses. Many users have found it effective for posting products on eBay, increasing boutique sales, and solving inventory management issues. Additionally, InkFrog has been praised for its support team's assistance in resolving problems related to eBay product listings. Users have appreciated the customizable templates and simplified listing process, which have saved them time, improved efficiency, and made their eBay businesses easier to manage.

Furthermore, InkFrog has been useful in unifying marketplaces, particularly for eBay, and simplifying tasks such as answering customer messages. Some users have also found value in connecting their eBay and Amazon accounts through InkFrog and managing inventory across multiple platforms. The software offers the ability to link unlimited Amazon and eBay accounts and provides unlimited online storage.

Moreover, InkFrog has proven efficient for integrating eBay and BigCommerce stores, managing inventory, and importing product variants. It addresses crucial aspects like inventory management, order tracking, and scheduling for eBay sellers. In addition to these features, InkFrog serves as a suitable replacement for eBay's discontinued tool, TurboLister, providing similar functionality and more. While some users have experienced intermittent issues with the software or faced challenges reaching the support team, many continue to find value in InkFrog for their eBay businesses.

Easy to Use: Many users have found inkFrog to be easy to use and newbie-friendly, with a user-friendly interface and easy synchronization with eBay. The clear interface on the computer screen has been praised by some reviewers.

Convenient Inventory Management: Users appreciate that inkFrog offers inventory management and an overview of inventory across various platforms, including eBay and Amazon. This feature has been particularly helpful for sellers who manage multiple online stores.

Great Customer Service: Several users have mentioned the good customer service provided by inkFrog. They found the customer support team to be very helpful in resolving setup mistakes and providing ongoing support.

Negative Customer Support: Users have consistently reported negative experiences with the customer support provided by the company, with many stating that they received unhelpful and rude replies. The support team is described as having a bad attitude and being unresponsive.

High Price: Several users have complained about the high price of the software, with one user mentioning a significant price increase of 400% without any prior notice. Additionally, users expressed their desire for a free trial to test the software before committing to it.

Functionality Issues: Some users have encountered issues with the software's functionality, such as images failing to load and causing the page to time out. However, these users did find the customer service helpful in resolving this particular issue.

Users commonly recommend the following based on their experiences with the software:

  • Connect to the company's eBay connection: Users have suggested connecting to the company's eBay connection for a reliable and efficient online inventory management experience.

  • Reach out to the customer service team for assistance: Users recommend reaching out to the customer service team for any issues or concerns, as they are responsive and helpful in addressing user needs.

  • Try the free trial of the software: Users suggest trying the free trial of the software before committing to a subscription. This allows users to explore and evaluate its features without any financial commitment.

Some users have also expressed a desire for other price options, such as a free version with ads. Additionally, some users compared this software to Inkfrog, stating that Inkfrog offers more advanced features and benefits like linking unlimited accounts and providing a wider range of services.

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why

Inkfrog - great eBay upload tool but not without issues

Rating: 5 out of 10
Incentivized
October 03, 2019
Verified User
Vetted Review
Verified User
inkFrog
2 years of experience
Use Cases and Deployment Scope
We use Inkfrog to push some of our website items from our BigCommerce site through to the eBay platform, so that stock and listings can be controlled and managed from the admin area of our website.
Pros and Cons
  • Flexibility - there are a huge number of options for how to design your eBay store and display, price, list and sell your items on eBay. If you like having options for every eventuality, then Inkfrog is good with that! However, for us this is a double-edged sword - more about this on the next question.
  • Inkfrog sits within the admin area of my website, I like not having to leave my website to attend to eBay. And although it doesn't at all feel like it's part of my website, and ultimately I would have preferred a direct integration, this is a good next-best option.
  • Fabulous bulk upload options - you really can upload ALL of your inventory to eBay with just a few clicks. Such a time saver.
  • Good price point.
Likelihood to Recommend
Inkfrog is a useful upload tool for adding stock from your website to eBay and now also to Amazon, although we don't sell via the latter and we only list to eBay UK. I think it works better as an upload tool than an all-in-one eBay shop management tool and some tasks are easier to do directly on eBay itself. eBay also offers insights - such as offering trending prices - that Inkfrog doesn't. However it is useful in terms of being able to bulk adjust item pricing to include the cost of eBay selling fees. Inkfrog is probably ideal if you have a recognisable product to sell - with our offering it struggles with mapping shop categories (we use lots of sub and sub-sub-categories). Certain listing capabilities cannot be reproduced, such as quantity discounts, and I've never got to grips with mapping products with options and variations, so a lot is left out of our full inventory. Ultimately you will still need to find some time in your day to manage your eBay store - Inkfrog is not 100% reliable sometimes. Inkfrog will also take some of your time and a lot of patience, but ultimately is a huge timesaver for uploading products so it is worthwhile.
inkFrog Feature Ratings
Online Storefront (9)
32.22222222222222%
3.2
Product catalog & listings
N/A
N/A
Product management
40%
4.0
Bulk product upload
80%
8.0
Branding
N/A
N/A
Mobile storefront
N/A
N/A
Product variations
30%
3.0
Website integration
60%
6.0
Visual customization
80%
8.0
CMS
N/A
N/A
Online Shopping Cart (2)
N/A
N/A
Abandoned cart recovery
N/A
N/A
Checkout user experience
N/A
N/A
Online Payment System (1)
N/A
N/A
eCommerce security
N/A
N/A
eCommerce Marketing (3)
N/A
N/A
Promotions & discounts
N/A
N/A
Personalized recommendations
N/A
N/A
SEO
N/A
N/A
eCommerce Business Management (5)
18%
1.8
Multi-site management
N/A
N/A
Order processing
20%
2.0
Inventory management
20%
2.0
Shipping
50%
5.0
Custom functionality
N/A
N/A
Return on Investment
  • inkFrog allowed us to list a huge amount of stock (but not all) to eBay relatively quickly thus increasing revenue significantly.
  • Having a larger range of items on eBay has introduced our brand to new customers who then return to buy from us directly.
  • However, inkFrog is time consuming to set up and run. You still need to control your eBay orders. This takes time out of your day.
  • A couple of technical issues we experienced caused lost orders, significant inconvenience, and a bit of footwork to repair damaged customer relations. Luckily these events were infrequent.
Alternatives Considered
We looked at Sellbrite. We really liked Sellbrite in view of its glowing reviews and integration with Etsy. However we didn't fully trial the program so I am not able to comment here more than to say that Inkfrog is by far the most economical option. We currently pay around $10 per month, whereas Sellbrite is nearly $50.
Other Software Used

InkFrog a great tool for a company expanding their eBay store

Rating: 7 out of 10
Incentivized
July 26, 2019
Verified User
Vetted Review
Verified User
inkFrog
2 years of experience
Use Cases and Deployment Scope
InkFrog is used by all of our small staff of marketing and IT personnel. The business problem it addresses is an inventory management/ order tracking/ and scheduling system for eBay, one of the online marketplaces we sell on. Ebay used to have a tool called turbolister that accomplished all of this, but this was discontinued a few years ago, and thankfully we discovered inkFrog, which does what turbolister did and more.
Pros and Cons
  • InkFrog allows us to see the total number of products we have uploaded as listings on eBay, something that is surprisingly hard to find on eBay itself.
  • InkFrog allows us to easily schedule when an item goes live on eBay, via auctiono or a permanent listing.
  • InkFrog allows us to keep track of our inventory and how many times we have sold on eBay as well.
  • It's very easy to navigate.
Likelihood to Recommend
I would recommend inkFrog to a colleague without a doubt if they are able to fit into two criteria:
1) Do you only need a tool to manage your eBay store?
2) Can you make your own themes or hire someone to do so?
These two issues truly do hold inkFrog back because as an eBay tool it works very well, but we had to hire someone to make a better custom theme for us, and inkFrog did not work well on other marketplaces.
inkFrog Feature Ratings
Online Storefront (9)
94.44444444444444%
9.4
Product catalog & listings
90%
9.0
Product management
100%
10.0
Bulk product upload
100%
10.0
Branding
90%
9.0
Mobile storefront
100%
10.0
Product variations
90%
9.0
Website integration
90%
9.0
Visual customization
90%
9.0
CMS
100%
10.0
Online Shopping Cart
N/A
N/A
Online Payment System (1)
90%
9.0
eCommerce security
90%
9.0
eCommerce Marketing (3)
90%
9.0
Promotions & discounts
90%
9.0
Personalized recommendations
90%
9.0
SEO
90%
9.0
eCommerce Business Management (5)
82%
8.2
Multi-site management
50%
5.0
Order processing
80%
8.0
Inventory management
90%
9.0
Shipping
90%
9.0
Custom functionality
100%
10.0
Return on Investment
  • InkFrog had a positive effect on our management of eBay, which was a large hassle to deal with via just their eBay store.
  • InkFrog also gave us a good ROI in terms of its pricing structure, which is very affordable
  • InkFrog has given us the freedom that comes with scheduling listings for future dates. That way we don't have to be glued to eBay all day.
Alternatives Considered
We used to use the eBay store and turbolister in the past for our eBay listings. InkFrog stacks much better than just the basic eBay store, which opened up our business to save a large amount of time as our eBay store keeps growing. We have also used quite a few other inventory solutions, and we hope that inkFrog opens their tool up so we can use it on marketplaces other than just eBay.
Other Software Used

A bit buggy but definitely worth using simply because of the time it saves managing eBay

Rating: 7 out of 10
Incentivized
July 05, 2019
NH
Nick Hunter
Operations Manager
Red Hawk Rifles (Sporting Goods, 1-10 employees)
Vetted Review
Verified User
inkFrog
1 year of experience
Use Cases and Deployment Scope
We use inkFrog to integrate our eBay store to our BigCommerce store for inventory purposes. It really helps manage our listings on eBay and saves me a lot of time that I normally would have spent double-checking inventory for eBay or adding/removing listings. It also really helps by importing our product variants straight from BigCommerce so that I don't have to create multiple listings.
Pros and Cons
  • inkFrog handles product variants really well. Their platform pulls the SKUs and information directly from BigCommerce and then lets me easily customize each variant with different pictures which is really helpful.
  • It also makes adding multiple listings very easy. Since it imports the item specifics and description directly from BigCommerce I don't have to go through each listing one by one and I can just bulk upload our products onto eBay.
  • inkFrog also lets me set different templates for shipping, or profiles from different items and then I can apply those in bulk to items which saves a huge amount of time since I don't have to go through every item and change specifics.
Likelihood to Recommend
inkFrog really helps us out with eBay and reduces our overhead with it since it is nowhere near as labor-intensive as it used to be. It tracks our inventory from BigCommerce which really helps because it prevents us from over-selling items. However, sometimes it is a bit lacking. The user interface does take some getting used to and as stated before it can be a bit buggy.
inkFrog Feature Ratings
Online Storefront (8)
78.75%
7.9
Product catalog & listings
90%
9.0
Product management
90%
9.0
Bulk product upload
90%
9.0
Branding
N/A
N/A
Mobile storefront
90%
9.0
Product variations
80%
8.0
Website integration
90%
9.0
Visual customization
100%
10.0
Online Shopping Cart (1)
90%
9.0
Checkout user experience
90%
9.0
Online Payment System (1)
100%
10.0
eCommerce security
100%
10.0
eCommerce Marketing (1)
10%
1.0
Promotions & discounts
10%
1.0
eCommerce Business Management (5)
74%
7.4
Multi-site management
N/A
N/A
Order processing
80%
8.0
Inventory management
90%
9.0
Shipping
100%
10.0
Custom functionality
100%
10.0
Return on Investment
  • Overall inkFrog has had a positive impact. It has really freed up huge amounts of time that would be normally spent manually managing eBay listings one by one.
  • It also has had a very positive impact by using the inventory management which again frees up huge amounts of time since I don't have to go through and manually manage all of our listings. We also do not oversell items anymore which is a giant plus.
  • inkFrog's template customization has also really really helped by making our listings much more aesthetically pleasing and more professional looking which builds a lot of trust with our eBay customers.
Alternatives Considered
We have not used any other products like inkFrog so unfortunately, I do not have anything to compare against. I do know that even with its faults, inkFrog is invaluable to us simply because of the amount of time it has freed up from managing eBay listings individually. And from what we've seen over the last year, the inkFrog team are continuously making improvements so we really appreciate the software.
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