Genesys IVR

Genesys IVR

Score 8.6 out of 10
Genesys IVR


What is Genesys IVR?

Genesys provides IVR (interactive voice response) products and services.
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What is Genesys IVR?

Genesys provides IVR (interactive voice response) products and services.

Entry-level set up fee?

  • No setup fee


  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Genesys IVR?

Genesys provides IVR (interactive voice response) products and services.

Genesys IVR Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings



(1-2 of 2)
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Score 10 out of 10
Vetted Review
Verified User
I develop and implement Genesys IVR for our customers in Kuwait who are mainly from the banking sector. We provide customized IVR applications to provide the customers of the banks with a voice-powered digital interface for their banking needs. Genesys IVR is powerful, highly customizable through code, and integrates with all industry-leading third-party applications to provide modern features such as ASR, Voice Biometrics, analytics, fraud detection, etc. Genesys IVR is capable of integrating with back-end systems to provide dynamic IVR features and enable powerful transactions for its users.
  • Back End Integration
  • Third-Party Integration
  • Highly Customizable
  • UI Could be made more user friendly
  • Better reporting capabilities
  • Code Versioning
Genesys IVR is an industry-leading IVR application. IVR is one of the core features of a contact center system and Genesys IVR plays an important role in Genesy's offering. The capability to customize it using code, and its ability to write complex backend logic, makes it a very powerful application capable of providing the end-users a plethora of options and enhancing the end-users CX.
  • Enhanced CX
  • A useful touchpoint in the customer journey
  • Taking Digital Banking to the next level
Score 7 out of 10
Vetted Review
Verified User
We use Genesys IVR to manage and funnel large volumes of inbound calls to our organization. With multiple teams supporting different lines of business we need to ensure our toll free numbers are routing efficiently and correctly. That is where Genesys IVR comes in. We use Genesys to act as our first line gatekeeper.
  • Route large volume of clients to the correct queue
  • Enable customization of IVR messages and routing
  • Enable flexibility to control which specific clients get routed to with teams or agents.
  • Changing IVR messaging or logic takes quite a bit of time and IT hours
  • Requesting a change involves multiple teams. Not seen as an easy task
Genesys IVR Works, it's efficient, and gets the job done. The support team is good and is willing to help out when issues arise. It is a consistent system that can be depended on by large corporations. I would recommend Genesys IVR as a solution for any medium to large business.
  • Saves cost of hiring additional staff on the phones.
  • Saves AHT (Average handle time) by reducing the amount of transfers required.
  • Allows the business to handle more clients.
Tested this software. I did not find it met our business needs.
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