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Latitude by Genesys

Latitude by Genesys

Overview

What is Latitude by Genesys?

Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both…

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Recent Reviews

I love it!

10 out of 10
October 18, 2020
We use Latitude across the whole organization to maintain our client’s database. We produce invoices, reports and we update records daily. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Genesys Cloud CX 1

$75

Cloud
per month

Genesys Cloud CX 2 Digital

$90

Cloud
per month

Genesys Cloud CX 2 Digital + Voice

$110

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.genesys.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $75 per month
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Product Details

What is Latitude by Genesys?

Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®, PureConnectTM and PureEngageTM platforms.

Latitude by Genesys Features

  • Supported: Collections and Recovery CRM
  • Supported: Compliance Management
  • Supported: Outsource Agency Management
  • Supported: Business Process Automation
  • Supported: Process Scheduling
  • Supported: ETL Capability
  • Supported: Account Management
  • Supported: Transaction Management
  • Supported: Credit Bureau Reporting
  • Supported: Integration with Auto-Dialer
  • Supported: Integrated Credit Card and ACH Processing
  • Supported: Letter Generation
  • Supported: Reporting
  • Supported: Dashboards

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager

Latitude by Genesys Videos

Latitude by Genesys Integrations

Latitude by Genesys Competitors

  • Katabat
  • Ontario Systems Corporation
  • FICO
  • CSS Impact
  • Experian
  • Beam Software
  • Telrock
  • SmartCollect
  • DAKS
  • Tallyman

Latitude by Genesys Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported CountriesUnited States, Canada, United Kingdom
Supported LanguagesEnglish

Latitude by Genesys Downloadables

Latitude by Genesys Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(6)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
October 19, 2021

Latitude by Genesys for collectors by collectors

RW
Roger Weiss
President
Consumer Adjustment Company, Inc.(CACI) (Financial Services, 51-200 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
When it comes to collection systems, my mantra is simple. The best system out there is the one you are on. I developed that statement shortly after moving to Latitude by Genesys in 2008. I've been on half a dozen other collection systems in the past, and none of them compare to Latitude by Genesys. Their ancillary tools such as Exchange and Account Analysis make life easy. I've often said that Latitude's Account Analysis tool (AA) is the most powerful tool in the industry because it allows "non-programmer" people (like me) to build queries and reports in a literal matter of minutes, and once it is built, it stays built for future use and/or modification. I have a lot of great things to say about Latitude, but I won't ramble.
Pros and Cons
  • Report Building
  • Multiple account management for the same consumer
  • Very user friendly. Lot's of drop down's and point and click features.
  • In the past, their support has been slow. This has improved dramatically.
  • They don't take every one of my ideas and pump it into base code IMMEDIATELY!!
Likelihood to Recommend
I think that Latitude by Genesys is well suited for nearly any size company in that it is very scalable, with broad usage capabilities. I have heard in the past that attorney firms don't look at it, but I wholeheartedly think this would be an incredible software for attorneys too.
Most Important Features
  • Account Analysis
  • Exchange
  • Interface partners
Return on Investment
  • It has allowed us to better automate and streamline processes
  • It is easy to modify nearly on the fly.
Alternatives Considered
I will not identify the other products I've used by name, but will say they are prevalent in the industry. Latitude has a better price point, is incredibly versatile, and you don't need an army of programmers to maintain it.
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