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Latitude by Genesys

Latitude by Genesys

Overview

What is Latitude by Genesys?

Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both…

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Recent Reviews

I love it!

10 out of 10
October 18, 2020
We use Latitude across the whole organization to maintain our client’s database. We produce invoices, reports and we update records daily. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Genesys Cloud CX 1

$75

Cloud
per month

Genesys Cloud CX 2 Digital

$90

Cloud
per month

Genesys Cloud CX 2 Digital + Voice

$110

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.genesys.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $75 per month
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Product Details

What is Latitude by Genesys?

Latitude by Genesys® is a standalone product that provides an integrated solution to fully meet customers' requirements of accounts receivables challenges from day one delinquency or negligence through charge-off and debt sale. With your businesses servicing platform bridged with Latitude software, all the necessary information, both current and historic, is available to the agents on a single platform on a single desktop. Latitude also integrates with the Genesys PureCloud®, PureConnectTM and PureEngageTM platforms.

Latitude by Genesys Features

  • Supported: Collections and Recovery CRM
  • Supported: Compliance Management
  • Supported: Outsource Agency Management
  • Supported: Business Process Automation
  • Supported: Process Scheduling
  • Supported: ETL Capability
  • Supported: Account Management
  • Supported: Transaction Management
  • Supported: Credit Bureau Reporting
  • Supported: Integration with Auto-Dialer
  • Supported: Integrated Credit Card and ACH Processing
  • Supported: Letter Generation
  • Supported: Reporting
  • Supported: Dashboards

Latitude by Genesys Screenshots

Screenshot of Latitude by Genesys - Agent DesktopScreenshot of Latitude by Genesys - WorkflowScreenshot of Latitude by Genesys - Job Manager

Latitude by Genesys Videos

Latitude by Genesys Integrations

Latitude by Genesys Competitors

  • Katabat
  • Ontario Systems Corporation
  • FICO
  • CSS Impact
  • Experian
  • Beam Software
  • Telrock
  • SmartCollect
  • DAKS
  • Tallyman

Latitude by Genesys Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows
Mobile ApplicationNo
Supported CountriesUnited States, Canada, United Kingdom
Supported LanguagesEnglish

Latitude by Genesys Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)10%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)40%
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Comparisons

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Reviews and Ratings

(5)

Attribute Ratings

Reviews

(1-1 of 1)
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October 18, 2020

I love it!

Score 10 out of 10
Vetted Review
Verified User
We use Latitude across the whole organization to maintain our client’s database. We produce invoices, reports and we update records daily. We would like to accommodate Latitude more with our UGC platform.
  • Payments plans management
  • Account analysis reports
  • The system is user friendly
  • Integrating Latitude with Microsoft Office would be good.
  • It would be good if the system allows the user to create more fields. The system does not allow users to create customs fields. Users only are allowed to use the fields that the system has. We use another platform that allows users to create additional fields to put more data in.
In my business, the system fits well. We are a collection agency, and for us, keeping our data in Latitude helps us a lot. We can produce reports, manage our payments plan, produce productivity reports, and know what happens in our operation basically in real-time. Latitude allows our employees to work remotely which is something very important these days.
  • It help us a lot to manage our day to day business.
  • It helps our users to produce invoices and handling payment plans in a very efficient way.
They have an excellent support team. It was more helpful if they were available by phone, but your ticket system support works good. The Logmein123 is an outstanding tool that helps us a lot when we need support.
From our perspective, it would be good having a UGC tool integrated with the system.
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