livepro headquartered in North Sydney aims to help users provide improved customer service quality and delivery through their simple knowledge management system.
- No setup fee
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Livepro Softech Demo
- Tech Details
livepro provides a range of Knowledge Management Solutions
from start up Knowledge Base Software to Premium Multi-channel Knowledge Management Systems for corporate and government enterprises. Adapated to the workforce and integratable with exisiting systems, including
Zendesk, NICE, Genesys PureCloud, Salesforce, Slack, and WordPress.
livepro software is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within an organisation.
The vendor boasts happy clients across the globe with case studies demonstrating why they believe they have the best Knowledge
Management System globally.
Benefits, according to the vendor:
· Increase Customer Satisfaction
Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions.
· Improve Staff Engagement & Retention
Less stress on the job makes for happier, more engaged staff.
· Improve Compliance & Risk
Top-tier process guidance & decision-making tools.
· Analytics and Insights
livepro’s customisable analytics and reporting provides a detailed understanding of how customers and staff access an organisations knowledge base.
- Supported: Smart Search & Rocket Search
- Supported: Decision Trees & Process Mapping
- Supported: Annoucements
- Supported: Process Guide
- Supported: Reporting & Analytics
- Supported: User Quizes
- Supported: CX & SaaS Integrations
- Supported: Author and user control
|Deployment Types||Software as a Service (SaaS), Cloud, or Web-Based|
|Mobile Application||Mobile Web|
|Supported Countries||Australia, United States, UK, North America, Asia & Europe|
|Small Businesses (1-50 employees)||10%|
|Mid-Size Companies (51-500 employees)||70%|
|Enterprises (more than 500 employees)||20%|