livepro - makes knowledge easy
We use livepro primarily for our Contact Centres across SA and WA. Previously our knowledge was stored on SharePoint as Word and PDF …
Overview
What is livepro?
livepro headquartered in North Sydney aims to help users provide improved customer service quality and delivery through their simple knowledge management system.
Recent Reviews
Pricing
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What is livepro?
livepro headquartered in North Sydney aims to help users provide improved customer service quality and delivery through their simple knowledge management system.
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.livepro.com/knowledge…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Alternatives Pricing
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What is Verint Knowledge Management?
Verint Knowledge Management aim to help agents find and share the information needed to answer both customer inquiries and questions they may have themselves. The solution helps ensure the answers agents access are consistent, up to date, and easily accessible.
What is Freshdesk?
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user…
Product Demos
Livepro Softech Demo
YouTube
LivePRO Demo
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
What is livepro?
livepro provides a range of Knowledge Management Solutions
from start up Knowledge Base Software to Premium Multi-channel Knowledge Management Systems for corporate and government enterprises. Adapated to the workforce and integratable with exisiting systems, including
Zendesk, NICE, Genesys PureCloud, Salesforce, Slack, and WordPress.
livepro software is designed to be accessed by the contact centre, customer self-service, HR, employee training-inductions and just about every department within an organisation.
The vendor boasts happy clients across the globe with case studies demonstrating why they believe they have the best Knowledge
Management System globally.
Benefits, according to the vendor:
· Increase Customer Satisfaction
Shorter wait times, less transfers and staff who can confidently answer even the trickiest questions.
· Improve Staff Engagement & Retention
Less stress on the job makes for happier, more engaged staff.
· Improve Compliance & Risk
Top-tier process guidance & decision-making tools.
· Analytics and Insights
livepro’s customisable analytics and reporting provides a detailed understanding of how customers and staff access an organisations knowledge base.
livepro Features
- Supported: Smart Search & Rocket Search
- Supported: Decision Trees & Process Mapping
- Supported: Annoucements
- Supported: Process Guide
- Supported: Reporting & Analytics
- Supported: User Quizes
- Supported: CX & SaaS Integrations
- Supported: Author and user control
livepro Screenshots
livepro Integrations
- Zendesk Suite
- Slack
- WordPress
- Genesys Cloud (formerly PureCloud)
- NICE
livepro Competitors
- Bloomfire
- Zendesk Suite
- Panviva
- GetGuru
- knosys
- Unymira
- Salesforce
livepro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Mobile Web |
| Supported Countries | Australia, United States, UK, North America, Asia & Europe |
livepro Downloadables
livepro Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 10% |
| Mid-Size Companies (51-500 employees) | 70% |
| Enterprises (more than 500 employees) | 20% |
Comparisons
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Reviews and Ratings
(2)Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
March 23, 2021
livepro - makes knowledge easy
Score 10 out of 10
Vetted Review
Verified User
We use livepro primarily for our Contact Centres across SA and WA. Previously our knowledge was stored on SharePoint as Word and PDF documents which made it difficult for staff to find the answers they needed quickly and efficiently to assist our clients. We now use livepro as our one-stop shop for all knowledge for the Contact Centre including processes, information and announcements.
- Easy to navigate. Anyone can jump onto the system with minimal training, it is user friendly and intuitive.
- Supportive team. The livepro team are 100% responsive and supportive to all feedback, suggestions and requests. You can tell they are focused on their users and their customer experience is fantastic.
- WYSIWYG editor. The editing function when authoring content is very easy to use. You can follow the basic "what you see is what you get" editor, or you can delve into the source code if you want to get savvy with your technical skills.
- livepro integrates with a number of other platforms to enhance the user experience. For example, Genesys Cloud.
- Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
- Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.
March 03, 2021
Buy it. You won't regret it.
Score 10 out of 10
Vetted Review
Verified User
livepro was introduced into our organization for use in the customer service department. It was purchased and implemented to create one source of truth and improve our right first time responses to our customers. livepro is used to collate and store all of our standard operating procedures, general team emails, and any other helpful information that was once stored in an officer's head or on a piece of paper somewhere in the office. Our customer service department is separated across two locations, so this system allows us to all access the same information and provide concise and consistent responses.
- Easy to use--livepro is used by our casuals (who have never used the system before) and also our more knowledgeable and experienced staff, all in the same capacity.
- Positive and engaging training--before implementing livepro, we had on-the-ground training with the livepro team and they have provided us with ongoing support ever since.
- Anything is possible--livepro encourages users to experiment and to create a system that is unique to their organization/department and to always think outside the box.
- livepro has improved our right first time response for our customer contact center. In the first six months of going live, our RFT response increased to the 60th percentile from 50 percent.
- One source of truth--our customer service team is confident in the answers they are providing and that they can rely on the accuracy and quality of information.
- Providing a superior level of customer service--as the team becomes more efficient in using the system, they are processing more calls and creating more meaningful outcomes for our customers. The teams percentage of missed (abandoned) calls has dropped from 4.26 percent to 3 percent since implementation of livepro.
SharePoint did not have the functionality that livepro does. We attempted to create a knowledge hub in SharePoint but were left disappointed.