Lucidchart Reviews

Some of the annotation tools could be easier to use

I'd like a auto-incrementing number pin to quickly label the steps of a process

Importing images is a bit clunky

Not enough graphical elements like images and icons

Exporting can be a bit tricky

Load time causes it to lag and can sometimes be difficult to use

Design - getting the arrows to go the right way can be frustrating sometimes

Customer education on how to use the software

Slow to load

Offline mode needed

Desktop version

I would love to see more SalesForce shapes; very AWS orientated at the moment

I wish I could easier incorporate my companies themes / branding into the platform

It seems really intuitive as a org chart system but perhaps more tutorials for other use cases?

Google product suite security is so-so; perhaps Lucidcharts can improve upon it?

Integration to Microsoft software suite can be a challenge

need more file type export options

capabilities to share to people not registered to Lucidchart would be nice

Lack of Desktop Application: draw.io has a desktop application, as does Visio. It would be nice to have a desktop application for Lucidchart instead of being tied to the browser.

Pricing is not very transparent at all. Upgrading a personal account, for example, doesn't actually show you pricing until you get to the point of entering your card information. The dreaded "Contact Sales" messaging is there for use cases outside of personal use, making pricing a mystery until you're already on the hook.

It could allow for more import options for stencils

Printing sometimes is challenging given export process

Building a bigger library of stencils

Lucidchart has evolved greatly over the years and now provides all the functionality I require

File revision management.

File & folder structure.

Using lines to link objects is sometimes very finicky.

Sharing option could be improved

Scaling a large flow chart could be challenging

The templates are although good, don't provide more value that inspiration.

Lack of compatibility with other apps like Visio is a minus.

Nothing to add. We are happy with the way it is.

The dumping of files into Google Docs is not something that is configurable (to the best of my knowledge) and people with limited storage might want to stop that feature.

I'd like to see more support for touch drawing, as it's a little buggy on my surface pro at the moment.

The dotted boundary when you push an object over the borderline (for a new page) is a little annoying, and this could be fixed to be a continuous grid (with scaling).

It is extremely difficult to export the files in a way that's easy to print on standard A4/ 8.5x11 printer paper.

I can't think of any particular cons to using Lucidchart.

Sharing diagrams can be cumbersome if others do not have the same level of access permissions.

The free version does not include storage so you have to download your work to save it.

The disadvantage of it being on the web is you are subject to outages and connection drops.

Keeps image sizes small since large to very large images can bog down the program.

For us, the lack of audio flow and video flow symbols is a bit of a pain. We have imported our own images, etc. to use, but some built-in ones would be nice.

Storage space quota visibility

Photo management

Onboarding is a bit challenging.

It requires some time to get used to and figure out how to use it.

Occasionally we have errors when trying to share charts.

The aesthetics have room for improvement, but that's about it.

Lucidchart is literally one of only a handful of apps that I feel gets it perfectly right. They listen to their customers and are constantly innovating to bring new ideas and helpful concepts to their product.

If I really had to extend my wish list out, one thing I would love to have is the ability to auto-expire sharing links in case I forget to retract a temporary permission assignment.

I love the ability to work with the sitemap shapes, drop a shape and type in my entire site to let Lucidchart automatically create the visual map. The downfall is trying to make edits using the same text editor later. You can add new shapes and move existing ones around with ease in your map, but I'd love the ability to click a shape and open the editor with the shape I selected highlighted so I can begin editing there. Instead, the editor opens and you have to scroll around looking for the page you want. The editing window is also small, so this task is almost impossible to do.

I sometimes have problems with the alignment of my shapes on the canvas when I'm trying to use a grid. Lucidchart seems to snap off my gridlines sometimes. And if the canvas changes, my grid spacing changes, causing my shapes to be off the grid I've defined.

Shapes on a canvas display a red dot for locations you can click to pull out a connector and add a new shape. I notice when I'm on the middle of a shape line that a 2nd hollow dot appears to the side of the shape which allows me to also drag from it to create a new connector. I'd prefer having the solid dots on the actual shape to avoid the confusion about where you're clicking if you're working in a congested map.

Honestly, there is nothing that I can see that could make this product easier or better to use.