Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Feature Management

Innovation Management

Product Lifecycle Management (PLM)

Development

Classroom Management

Education

Business Intelligence (BI)

Calendar

Collaboration

Digital Rights Management (DRM)

Enterprise Content Management

Statistical Analysis

Visitor Management

Enterprise

Accounting

Corporate Performance Management (CPM)

Digital Banking

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Management

Leadership Development

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Archiving

Cloud Storage

Configuration Management Databases

Disk Cloning

Email Encryption

Fraud Detection

Infrastructure-as-a-Service

Integration Platform as a Service (iPaaS)

Log Management

Network Performance Monitoring

Office Migration and Repair

SIP Trunking

Software Asset Management

Telecom Expense Management (TEM)

Vendor Risk Management

Virtual Data Room

Web Scraping

WiFi Hotspot

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Blogging

Content Management

Ecommerce Personalization

Email Marketing

Enterprise Marketing Management

Market Intelligence

Market Research

Marketing Automation

Social Media Management

Survey & Forms Building

Video Marketing

Web Analytics

Marketing

Job Site Management

Project Management

Waste Management

Writing and Proofreading Tools

Professional Services

Customer Onboarding

Customer Relationship Management (CRM)

Sales Performance Management

Sales

Fleet Management

Membership Management

Municipal

Rental Property Management

Roofing

Warranty Management

Vertical-Specific

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### Customer Acquisition Strategies
Users consistently highlight Mention Me's customer acquisition strategies as a key driver for success, emphasizing the platform's ability to attract new customers and increase customer loyalty. The referral program offered by Mention Me is commended for its trackable and profitable approach to gaining customers at a lower cost. Additionally, users appreciate the platform's user-friendly design, flexibility in testing referral mechanics, and the valuable insights provided for optimizing acquisition efforts. Despite some users mentioning the need for further enhancement in certain areas, the overall sentiment leans towards positive outcomes and satisfaction with Mention Me's customer acquisition strategies.

### Customer Loyalty and Retention
Users consistently praise Mention Me's ability to drive customer acquisition and retention through its innovative referral program. The platform is lauded for its effectiveness in rewarding loyal customers and encouraging word-of-mouth referrals. While some users express a desire for additional loyalty features, the overall sentiment remains positive towards Mention Me's impact on customer loyalty and retention. The platform's ability to foster a sense of trust and loyalty among customers is highlighted as a key strength, leading to increased customer lifetime value and a more loyal customer base.

### Referral Program Optimization
Users consistently highlight Mention Me's referral program optimization as a key strength, emphasizing the ease of use, flexibility, and ability to experiment with different incentives and messaging. The platform's built-in A/B testing feature is particularly praised for enabling businesses to refine their referral strategies effectively. While some users mention challenges in the setup process and tracking accuracy, the overall sentiment leans towards positive, with users appreciating the platform's capacity to drive new customer acquisition through optimized referral programs.

### Account Management Support
Users consistently praise Mention Me's account management support, highlighting the valuable assistance provided by their dedicated account managers. The reviews emphasize the proactive and insightful nature of the account managers, who offer guidance on testing strategies, optimization techniques, and overall program improvement. Clients appreciate the ease of communication, the depth of reporting, and the collaborative approach taken by the account management team. Despite a few isolated instances of lack of communication or absence of an assigned account manager, the general sentiment leans heavily towards positive experiences with Mention Me's account management support.

### Customer Success Management
Users appreciate Mention Me's customer success management for its proactive and supportive approach in guiding them through the platform's features and data insights. While some find the platform's extensive capabilities initially daunting, the dedicated customer success managers are commended for providing comprehensive information, actionable steps, and valuable insights to streamline the onboarding process. The general sentiment leans towards a positive outlook on Mention Me's customer success management, highlighting its effectiveness in facilitating a smooth and efficient user experience.

### Performance and Reporting Insights
Users consistently praise Mention Me for its robust performance and insightful reporting capabilities. The platform's user-friendly design and access to real-time data insights have garnered positive feedback. However, some users have expressed concerns about the complexity of the user journey due to additional steps required for GDPR permissions. Despite this, Mention Me's reporting dashboard and responsive customer support have been highlighted as valuable assets for optimizing referral performance. Additionally, users appreciate the platform's A/B testing features and the ongoing support provided by account managers in driving program improvements.

### Marketing and Communication Channels
Users consistently praise Mention Me's effective communication and marketing strategies. They appreciate the platform's strong communication channels, which allow for easy interaction and quick responses. However, some users express concerns about occasional lapses in communication and the need for more detailed explanations on certain technical aspects. Despite these minor drawbacks, Mention Me's marketing and communication channels are generally seen as valuable tools for driving engagement and revenue growth.

### Incentives and Rewards Systems
Users appreciate Mention Me's robust incentives and rewards systems, noting the platform's ability to effectively reward existing customers and attract new ones through referral programs. The customizable referral widgets and the option to AB test different incentives are particularly praised for enhancing the user experience and optimizing customer engagement. Additionally, the automation of reward fulfillment is highlighted as a valuable feature that streamlines the process for both customers and businesses.

### Sales and Revenue Enhancement
Users have consistently praised Mention Me for its ability to drive revenue growth through innovative sales and revenue enhancement strategies. The platform's unique approach to attracting new customers and increasing revenue has been a standout feature for many reviewers. Additionally, Mention Me's cost-per-acquisition (CPA) model has been lauded for its effectiveness in improving revenue streams and attracting a higher number of trialists. In summary, users have expressed positive sentiments towards Mention Me's sales and revenue enhancement capabilities, highlighting its valuable contribution to overall business success.

Confusing User Interface: Several users have expressed that they find the user interface of the platform to be confusing and not intuitive, which makes it difficult for them to navigate and perform tasks efficiently. This has resulted in a less seamless user experience.

Integration Issues with Other Platforms: A number of users have reported encountering issues during the setup process when integrating the platform with other platforms, such as Magento. These integration challenges have caused delays and complications for them.

Limited Design Customization Options: Some users have mentioned that they feel restricted by the limited design customization options offered by the platform. They find it challenging to make desired changes or adjustments to align with their specific branding requirements.

Users have found that Mention Me software is a valuable tool for enhancing their customer acquisition efforts through referral campaigns. By leveraging the software, users are able to reach a wider customer base and acquire new customers effectively. The software offers accurate tracking and real-time reporting of referral campaign performance across different segments, allowing users to optimize their strategies. Users appreciate the flexibility of Mention Me, as it enables them to test various incentives and identify the best-performing referral mechanics.

Additionally, Mention Me has proven to be instrumental in solving the problem of rewarding loyal customers for their word-of-mouth referrals. The software helps users tap into an untapped channel and track and encourage refer-a-friend programs effectively. By doing so, it leads to lower customer acquisition costs and increased trust and loyalty. Furthermore, Mention Me allows users to target new customers who resemble their existing customers, contributing to the growth of their customer base. With Mention Me's user-friendly interface and intuitive setup process, users can quickly set up A/B tests and drive improvements in customer acquisition.

Overall, Mention Me provides a comprehensive solution that not only drives new customer acquisition but also boosts brand reputation and improves repurchase rates. Users have seen an increase in revenue, brand awareness, and customer retention with the help of Mention Me software. It serves as a valuable partner for referrals and fills a gap in the market by providing an effective tracking and rewarding system for word-of-mouth referrals.

ReferralCandy is an email-based customer referral platform.

Premium

Plus

Professional

Mention Me

Customer advocacy marketing is marketing that harnesses the voice of happy customers to market to prospects.

Referral Marketing

Likelihood to Recommend

Mention Me Ltd.

Mention Me - Bloom & Wild Case Study

Our SaaS platform enables companies like Bloom & Wild to drive word of mouth and customer recommendations as a powerful acquisition channel.  Hear more from Aron Gelbard, CEO of Bloom & Wild.

Mention Me Refer - How referral customer journey works

Mention Me Refer- powering world class referral programs

Refer acquires new customers by encouraging, measuring and rewarding word-of-mouth recommendations. Our easy-to-implement solution gives marketers the tools and flexibility to optimise their referral channel with AB testing built-in. 

Watch this video to learn how Mention Me Refer works in action.

Microsoft Dynamics 365

Act-On Software

Skai

Digital Marketing and Performance Manager

Mention Me - Referral Marketing Platform 2018-04-18 11:20:08

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Face to face

Easy to navigate

B test

Simple steps

Intuitive platform

Platform easy

Home

Referral Marketing Software

Mention Me has enabled us to effectively set up a refer a friend scheme in just a few months. It is used by our marketing team and allows us to drive improvements in acquisition through referrals from our own customers. As a platform Mention Me is intuitive and easy for marketers to set up A/B tests themselves with the support of an analytical Customer Success team behind them.

The ability to A/B test in a few simple steps.
Intuitive Platform - easy to navigate. Team on hand to address any issues.
Recommendations based on thorough testing of other client programmes.

Not many face to face (f2f) meetings or calls.

Positive ROI
Improved customer acquisition
Better understanding of our customers

Act-On Software, Microsoft Dynamics CRM, Kenshoo Infinity Suite

Mention Me

Overview

What is Mention Me?