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Filter 21 vetted MINDBODY reviews and ratings
Reviews (1-11 of 11)
February 13, 2020
We have it because there’s no better alternative at this time
We use MINDBODY as a client management software at our fitness studio. Members and staff book personal training and coaching appointments in MINDBODY. We also use it as a point of sale software for supplements and other retail items. Lastly, we use their credit card processing and merchant services. It allows our members to independently schedule, reschedule and cancel personal training appointments.
- Scheduling
- Creating membership or contracts is very cumbersome.
- Members and staff both feel that it is not user-friendly.
February 04, 2020
MINDBODY is GREAT, if you learn it
MINDBODY is currently being used by multiple departments within our company. Our front desk uses it primarily for scheduling the fitness and IV therapy side of our practice while also using it as our prime POS software for all charges and collections. Our fitness provider and health coaches use it for note taking and scheduling as well. Sales staff can use it for lead tracking and client management. Our accounting department uses for running sales reports and merchant processing.
- Scheduling of classes and services.
- Reporting features.
- System modernization.
- Email marketing.
MINDBODY is used as our clinic software. It is used for booking appointments, taking notes, scheduling rooms, and practitioners. It is an all in one solution that also integrates with constant contact so we can stay in touch with our clients
- Booking
- Scheduling
- SOAP notes
- SOAP notes
MINDBODY is used by our fitness facility/gym for client management, membership management, payments including recurring billing, class scheduling for group classes, and personal training. Basically, it runs everything!
- Reliable - In the last year, it has never been down or unavailable.
- The mobile app, kiosk, website integration, and desktop work seamlessly.
- Deep customization in terms of class/membership rules is available.
- The user interface is extremely inconsistent, as parts of it look like it hasn't changed since the early 2000s, yet other areas are designed to look more modern.
- Disappointed with the notification systems for booking personal training, it's not very robust in notifying staff they have been booked.
October 16, 2018
Fancy but not worth it.
We used MINDBODY as a point of sale for recurring gym memberships.
- It has a lot of of bells and whistles
- Easy to learn
- Can run several reports.
- Constant very substantial rate increases
- Customer support is lacking.
August 30, 2018
MindBody- Your fitness experience all in one!
MindBody is a scheduling software that a lot of yoga and pilates studios use. I actually use mind body at both of my jobs as a pilates instructor. Clients are able to sign up for my classes online, buy new packages, save their favorite studios, and cancel their classes as well. Everyone in the two pilates studios I work at use MindBody. The app is very convenient too because you can sign up for a class on the go. MindBody is also convenient for us employees because on our end of things the app allows us to check people in and cancel people if they did not show up for class. I have access to all the client's profiles with their contact information just in case I need to call or text someone regarding a class issue. MindBody also allows instructors to put notes about the client in their profile which is really nice for teaching solos at a studio. This way if they meet with a different instructor from week to week the new instructor can take a look at what they worked on last time.
- MindBody does a great job of sending out reminder emails to clients so they do not miss a class.
- MindBody does a great job at giving instructors a fast and easy way to check in clients and to see who is all signed up for their classes for the week.
- MindBody has a great payroll feature. All you have to do is set the dates and it generates a nicely laid out PDF of all the classes you taught during that time period and what you have made from them.
- The instructors have a different app than the clients. The instructor app needs to be fixed because their are a few bugs. I cannot take someone's payment through the app I have to get out my desktop version in order to do so.
- I wish their was a way to set everyones schedules on top of each other in order to see if anyone has double booked the studio space or not.
- Clients have complained to me that their app will not save the pilates studio as one of their favorites.
April 16, 2018
MINDBODY streamlines business at a price
MindBody is used at our yoga studio to track attendance of students as well as track the class packages they have purchased. Instructors' time sheets are generated from this information.
- Tracks the use of class packages purchased by students at our center. It easy for both instructors to use and for students to see where they stand with their purchased packages.
- Tracks the number of students in classes to generate time sheets for instructors.
- Generates helpful reports such as one for students who have not attended in a while.
- Would like to customize time sheets which are generated.
- Would like ability to back up information on a weekly basis so when MindBody is down I can access needed information.
January 03, 2018
MINDBODY has great time saving features!
We have been using Mindbody since 2011. It has had a few evolutions through the years, but I really like all that it has to offer. We have used the following components:
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Scheduling (including allowing online scheduling)
- Payroll
- Classes
- Workshops
- Services
- Marketing
- Constant Contact integration
- Text and email confirmations and reminders
- Product sales, tracking, and inventory
- Online product sales
- and probably some of the other features I am not thinking about right now.
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Ease of use
- Technical support
- All encompassing
- Needs to have the ability to deposit to multiple bank accounts
- Integration with Gusto payroll services
MINDBODY is used nationwide in my company, for our services and retail sales. The system itself is a bit slow, and there are too many steps to do a simple transaction. It also does not allow for multiple discounts during a transaction.
I have used MBO in my previous company as well, which was used for scheduling and service sales. The system was also slow there and there were too many steps. The receipt printing area often freezes. When I currently look for old purchase orders to accept into my inventory it doesn't allow me to eliminate other locations, it shows where I can but in a date to only look up during a certain month but every time I click on it, it does the "waiting circle" and never actually populates with the information.
I have used MBO in my previous company as well, which was used for scheduling and service sales. The system was also slow there and there were too many steps. The receipt printing area often freezes. When I currently look for old purchase orders to accept into my inventory it doesn't allow me to eliminate other locations, it shows where I can but in a date to only look up during a certain month but every time I click on it, it does the "waiting circle" and never actually populates with the information.
- The history of purchases is something that navigates easily and I appreciate because we have a list of everything a particular client has purchased.
- It brings up a client that was recently dealt with when starting a new transaction so you can easily click on that name if you are still working with them.
- Improvement in the area of receiving purchase orders. If I want to receive and print out bar codes, I have to do one and click out of it, go back in and do the other.
- When purchasing items, having take out the "add item" button, takes way too many steps to purchase something. A lot of our clients are in a rush.
- Take away and add permission to distinguish ringing up an employee.
- Al la carte permissions for employees.
- The system needs to be faster, period.
- Come up with a system that allows us to have things show up on sale when they are rung up instead of adding a promo code.
- Before a transaction, instead of having people log in and out completely, have a 4 digit code that the employee types in really quick or scans so they can ring the client up and it goes under the correct name.
March 25, 2016
Quick and easy to use
My company doesn't use MindBody currently. But I use it personally to book all my fitness classes. I've also used MindBody to check clients into classes when I've worked for a gym/studio. I think it's a great program and makes finding and booking a class quick and easy.
- It's easy to use
- It provides all class schedules and instructor bios
- It has a good variety of classes
November 30, 2017
Nothing on the Market compares to MINDBODY's premium product
At my previous organization, we used Mindbody's API to connect to our own interface to help service our fitness studio partners that were using Mindbody to service their clients. Though the API brought its own obstacles, it allowed both our company and Mindbody to be able to service both of our clients more seamlessly.
- Mindbody allows end-users the convenience of an easy to use booking platform and app.
- Mindbody allows their clients to derive insights from their bookings such as total sales, new clients, etc.
- Mindbody compiles loads of various features that allow you to service your business from one single platform with analytics, marketing, reservation systems, POS, and more!
- Pieces of Mindbody's UI (specifically the reservation system), has always seems a bit outdated. Though, with the upgrades they have made to other areas of the platform, maybe the UI will receive a facelift soon too!
- From an end-user perspective, I do not like that there is not a central log-in. If I use different companies that all use Mindbody, I have to create a different login for each. Even though the email and password can remain unchanged, I still have to repeat that process each time.
MINDBODY Scorecard Summary
About MINDBODY
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
Categories: Club Management
MINDBODY Technical Details
| Operating Systems: | Unspecified |
|---|---|
| Mobile Application: | No |