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Mindbody is used in our organization for client database, scheduling, emailing, etc. It allows all employees to keep track of all business aspects of the organization and gives clients and members the ease of scheduling and maintaining their membership and appointments at the gym. The reporting options are phenomenal and allows others to gauge their stats.
- Scheduling is a breeze.
- Reporting is customizable and thorough.
- Excellent customer service.
- User interface could be a bit more modern.
- It would be nice for management to be able to make a field required.
- A bit pricey.
I have a small yoga studio business. MINDBODY online is the software program that I use to log attendance, make purchases, and do payroll. I like the reporting section for bookkeeping purchases. I have had this software for eight years. At that time, I have trialed Wellness Living and Thryv. MINDBODY is the only one that meets my needs.
- Dominant market share of apps
- Live customer support
- Longevity in the market
- Reputation
- Very expensive
- Long-winded ways of navigating system
- Conference costs are super expensive
MINDBODY is our booking and reporting system for our facility. It allows our members to view their classes to book them online, and it gives us reporting on various membership aspects, retails, stock, and payroll for our teachers.
- Access Control
- Membership Reporting
- Good integration
- No payment integration with South Africa makes it a sophisticated and manual process.
- Some features are difficult to use
- We have our own app within the environment, and it would be great to personalize our offering with this usage.
March 09, 2020
Our business uses MINDBODY as our client management system. It's our point of sale system, so all sales and transactions go through MINDBODY. We use it to run most reports, keep track of employees, receive reviews, and our class schedule. We also use the business app that corresponds with it and the consumer app.
- Client management
- Point of sale
- Class scheduling
- Retail inventory
- Rewards program
- Client outreach
MINDBODY is easily the most powerful and comprehensive software available to help run your health and fitness company. Because it is complex, it takes time to set up and conquer the entire landscape of services it provides. With time, you can master this program then use complementary software depending on how sophisticated you want to be with your company. It is confusing to see so many complementary programs, but to the best of my knowledge, I believe MINDBODY keeps from duplicating every idea/program to not degrade the work that they do with the foundation of the work that they do well. This company is innovative and trailblazing ways and features that will enhance the client's experience at your gym/studio and easily the best feature is the ability to use a mobile device to run the software and create a pleasant experience for the user.
- Taking payment
- Scheduling classes
- Organizing workshops
- Taking different types of payments
- Expertise in comparing complementary software
- Easily connecting to customer service
March 06, 2020
We use MINDBODY to check in clients, make purchases, rent our studio, pretty much everything to do with running our business day-to-day.
- Tracks sales
- Manages class schedules
- Helps bring in new clients
- Some processes are not initially intuitive and take some training to learn.
- The price could be a little lower to help small business owners succeed.
- Some sort of alert when a client creates a profile and already has one.
- A way to view which clients haven't signed a waiver when logged into the staff computer.
We use MINDBODY throughout our entire organization to organize our membership, do billing, process payments, track workouts, and track and schedule classes and health programs.
- Auto E-mails: In our previous software, we did not have the ability to set up auto e-mails.
- Payment Processing: We have the ability to set our members up on auto-pay, and it is extremely simple to set up.
- Database: The unlimited database lets us keep members in our system archive forever. This is handy in our rural environment due to regular member re-joins.
- Service: It can be difficult to deal with customer service when you know more about the software and functionality of it in your facility than the person on the other end of the line.
- Setup: Due to the fact that you don't know everything there is to know about the software when you make the transition, you need a follow-up setup appointment about a year into using the software. They tell you that customer service will help but truly, at a year in, you know more than the front-line service agents.
- Point of Sale: Not handy to use. Navigation is time-consuming when you are trying to ring up members if not on auto-pay.
March 06, 2020
MINDBODY is used at my gym in Phuket, Thailand and a few others that I've been to around the world. It was used by the entire organization and even across departments from Thai Boxing, Crossfit, and Strength Classes to cardio/cycling classes. It solves the issues of payment and sign-up for classes in an easy-to-use way.
- Great on-boarding -- Simple, easy, quick
- Intuitive UI/UX -- Easy to find your gym/organization and book classes
- One Click To Book -- No extra steps
- Marketing -- Getting into more gyms to make it more efficient in every gym I go to considering they've only been a few.
March 17, 2020
We use MINDBODY for checking in to classes at our gym.
- Check-in to classes is made easy!
- Payment to instructors is easy to determine.
- Reports for better business is possible!
- I really haven’t had any problems with it since they added the ability to switch between multiple locations without signing in and out.
March 12, 2020
MINDBODY is being used by me as an individual.
- Scheduling is super easy!
- It's easy to cancel any upcoming classes.
- The search feature is really helpful for finding new studios in your area.
- I wish there was a filter to search by class cost.
March 13, 2020
This is the primary software we use within the company. It has allowed us to centralize almost every process we have with client interaction (billing, attendance, marketing, scheduling, etc). Previously we were spread across platforms for these. MINDBODY has allowed us to save time and use these tools more effectively because they are all integrated.
- Lots of integrations
- Analytics
- All in one solution
- Learning curve
- Forced to use 1 electronic payment processor - others won’t integrate
- Main service rep has changed many times
March 09, 2020
I used MINDBODY first at a learning institution that had no idea how to use it and made the experience horrible. It was so bad I even considered not using MINDBODY for my private practice. That being said, the suite of services and software that MINDBODY offers. The fact that it is all connected, integrated, and useful. The price point is slightly higher than most, but it is an all in one and saves on the headache of having to deal with extensive setup
- Online booking
- Integration
- One-Stop-Shop
- Package pricing
- Customization
- API with other vendors
- Pricing
March 09, 2020
MINDBODY was only used by myself as an app user for a local gym in Phuket, Thailand. The app was able to solve the issue of booking classes for Muay Thai fighting, along with CrossFit classes and a top-tier gym (Alpha) in the area. Again, I was an app user of this.
- MINDBODY has a streamlined onboarding that made it very easy to sign up and take the desired action (signup for a class) in only a few clicks.
- The app had an extremely clean UI that made for a streamlined UX that allowed me to book classes in a few seconds.
- If I forgot to book the class (30 mins before the class starting), then I was able to 1-click call the location and speak to a team member.
- From a user perspective, the app was a bit slow in terms of loading.
- I had to reset my password once, and the email went to my spam folder - not ideal.
MINDBODY is our primary booking system at our fitness studio; our whole business is based around its functionality.
MINDBODY helps us a lot with visibility to the general public, something that our boutique studio could not afford to budget for, along with running costs.
- Public Visibility
- Ease of Use
- Help Desk Availability
- Business Specific Work Around Options
- Business Specific Reporting
- Warning for System Upgrades that Affect Business Settings
March 06, 2020
We use MINDBODY as our booking software and for our hourly employees' time clock. We use their business app as well as the online software to manage all bookings and customer data. The employees record their time in the time clock, but we use a separate provider for payroll.
- maintaining customer information
- credit card processing
- class booking
- Lots of areas for improvement in managing memberships and different types of payments by the same customer
- Phone customer service often has very long wait times
- Expensive
March 06, 2020
I use MINDBODY to manage my wellness studio. We use this program for class registration and workshop registration.
- Scheduling
- Client Tracking
- Organization
- Running reports
- Web branding
- Design when embedding links into website
February 26, 2020
We currently use MINDBODY in just a few of our locations. It is used to schedule clients within our wellness division. It is also used for our clients to be able to access their accounts to schedule their own appointments as well as sign forms and make payments. It allows for a seamless transition when a first time client comes in and allows us to speed up the process by bypassing paperwork that we used to use.
- It integrates client schedules and trainer schedules together in one location
- It allows for seamless checkout
- It allows client access from the mobile app
- Some package integration can't happen if we are doing special pricing or promotions
- There are intermittent issues that come up while accessing through the mobile app from the clients end
February 13, 2020
We use MINDBODY as a client management software at our fitness studio. Members and staff book personal training and coaching appointments in MINDBODY. We also use it as a point of sale software for supplements and other retail items. Lastly, we use their credit card processing and merchant services. It allows our members to independently schedule, reschedule and cancel personal training appointments.
- Scheduling
- Creating membership or contracts is very cumbersome.
- Members and staff both feel that it is not user-friendly.
February 04, 2020
MINDBODY is currently being used by multiple departments within our company. Our front desk uses it primarily for scheduling the fitness and IV therapy side of our practice while also using it as our prime POS software for all charges and collections. Our fitness provider and health coaches use it for note taking and scheduling as well. Sales staff can use it for lead tracking and client management. Our accounting department uses for running sales reports and merchant processing.
- Scheduling of classes and services.
- Reporting features.
- System modernization.
- Email marketing.
February 27, 2020
MINDBODY serves as the technology hub and software back-end for fitness and yoga studios to manage clients, sell packages, manage and update schedules, and to some extent as a CRM and email marketing software. My most common use of MINDBODY is updating schedules, selling retail and class packages, and updating or inputting clients into the system.
- Managing online schedule in browser and app form
- Creating client profiles
- Not intuitive — it takes time and training to work
- Glitchy at times, with the system freezing or cancelling out
February 05, 2020
MINDBODY is used as our clinic software. It is used for booking appointments, taking notes, scheduling rooms, and practitioners. It is an all in one solution that also integrates with constant contact so we can stay in touch with our clients
- Booking
- Scheduling
- SOAP notes
- SOAP notes
August 14, 2019
MINDBODY is used by our fitness facility/gym for client management, membership management, payments including recurring billing, class scheduling for group classes, and personal training. Basically, it runs everything!
- Reliable - In the last year, it has never been down or unavailable.
- The mobile app, kiosk, website integration, and desktop work seamlessly.
- Deep customization in terms of class/membership rules is available.
- The user interface is extremely inconsistent, as parts of it look like it hasn't changed since the early 2000s, yet other areas are designed to look more modern.
- Disappointed with the notification systems for booking personal training, it's not very robust in notifying staff they have been booked.
We used MINDBODY as a point of sale for recurring gym memberships.
- It has a lot of of bells and whistles
- Easy to learn
- Can run several reports.
- Constant very substantial rate increases
- Customer support is lacking.
January 03, 2018
We have been using Mindbody since 2011. It has had a few evolutions through the years, but I really like all that it has to offer. We have used the following components:
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Scheduling (including allowing online scheduling)
- Payroll
- Classes
- Workshops
- Services
- Marketing
- Constant Contact integration
- Text and email confirmations and reminders
- Product sales, tracking, and inventory
- Online product sales
- and probably some of the other features I am not thinking about right now.
The reports are easy to use and comprehensive. Some of the features offered may be more than you need and can sometimes complicate the setup and problem solving, but the technical support is off the charts. Yes, sometimes there may be a long hold time, but they have started the call back option which is great.
The only thing missing for me would be payroll integration to the payroll service I use which is called Gusto. Currently, I have to manually input the data into the payroll service. It would be great if those two systems could just talk to each other. I know Mindbody integrates into ADP and some others, just not the one I use.
- Ease of use
- Technical support
- All encompassing
- Needs to have the ability to deposit to multiple bank accounts
- Integration with Gusto payroll services
April 16, 2018
MindBody is used at our yoga studio to track attendance of students as well as track the class packages they have purchased. Instructors' time sheets are generated from this information.
- Tracks the use of class packages purchased by students at our center. It easy for both instructors to use and for students to see where they stand with their purchased packages.
- Tracks the number of students in classes to generate time sheets for instructors.
- Generates helpful reports such as one for students who have not attended in a while.
- Would like to customize time sheets which are generated.
- Would like ability to back up information on a weekly basis so when MindBody is down I can access needed information.
MINDBODY Scorecard Summary
What is MINDBODY?
MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.
Categories: Membership Management
MINDBODY Pricing
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
| Edition | Pricing Details | Terms |
|---|---|---|
| Starter | $129 | per month |
| Accelerate | $259 | per month |
| Ultimate | $399 | per month |
| Ultimate Plus | $599 | per month |
MINDBODY Technical Details
| Deployment Types: | SaaS |
|---|---|
| Operating Systems: | Unspecified |
| Mobile Application: | No |