MINDBODY

MINDBODY

About TrustRadius Scoring
Score 6.5 out of 100
MINDBODY

Overview

Recent Reviews

Reviewer Sentiment

N/A
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N/A
Negative ()
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Awards

TrustRadius Best of Award, Best Of Feature Set 2021
TrustRadius Award Top Rated 2020

Reviewer Pros & Cons

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Pricing

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Starter

$129

Cloud
per month

Accelerate

$259

Cloud
per month

Ultimate

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is MINDBODY?

MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

MINDBODY Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Frequently Asked Questions

What is MINDBODY?

MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

What is MINDBODY's best feature?

Reviewers rate Support Rating highest, with a score of 7.3.

Who uses MINDBODY?

The most common users of MINDBODY are from Small Businesses (1-50 employees) and the Health, Wellness and Fitness industry.

Reviews and Ratings

 (63)

Ratings

Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
April 04, 2022

More to be desired.

Carla Schneckenburger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
Jamaal Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Every time I have needed help with MINDBODY, the Customer Service Team was easy to get in touch with and they were well trained in answering and solving any and every problem I contacted them about. The Customer Service Team was easy to get in touch with and they were very friendly as well.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Overall, MINDBODY did a solid job of what I needed it for - booking classes (end-user perspective). Their clean UI/UX made it simple to signup, find a gym, and book a class in a matter of minutes. From an app user viewpoint, recommend more gyms to use MINDBODY.
Score 8 out of 10
Vetted Review
Verified User
Review Source
MINDBODY offers excellent support. Every business is given an account manager that will personally reach out to you when needed. In addition to that, 24-hour tech support makes it easy to ask for help when needed. MINDBODY does a lot of different tasks, so it can be confusing to use. Having support makes it more possible.
Score 7 out of 10
Vetted Review
Verified User
Review Source
To reach customer support, there is an 800 number that almost always has very long wait times. It's especially frustrating when you have an immediate need to solve a software issue. They also have a number of phone support techs who don't seem well-versed enough in the software. Admittedly, I found the software very difficult to learn at first, but I don't think they should have support specialists that aren't experts at the software. The problem, of course, is that they're already understaffed (hence the long waits to talk to someone) so I think they get people answering calls before they may be really ready.
Score 10 out of 10
Vetted Review
Verified User
Review Source
There is some work that needs to be done here. It is hard to get through sometimes, and if you are using complementary software, they are not as knowledgeable as they should be about the software that they support. A company this size should be able to gain enough knowledge about the software that they have integrated to be able to talk intelligently about them when a problem arises.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I do not feel like MINDBODY listens to the customer. They give you the computer-generated solution that you tried before you called (because you know the software inside and out, because you are using it in your business every single day). I am not going to waste my time calling customer service for something I can fix on my own. There is currently not a way for you to move up to the next service tech level or straight to the experienced technicians. That is not ok. Not when you have the executive director of the company calling in because her support staff can't get anywhere with support.
Evan Laird | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I never had to use MINDBODY support. The app is very good, and I've never had any issues. It's easy to use for both users and, talking to my instructors, it's simple and easy to use and automate tasks for them. Even instructors that barely spoke English (which the app was in) had an easy time using it.
Score 7 out of 10
Vetted Review
Verified User
Review Source
When onboarding, MINDBODY offers multiple setup calls with staff. The company continues to be accessible via support tickets and online chat throughout use. However, it does often take more time to work with the company staff to fix problems than it does to troubleshoot on your own or simply reset the system.
Justin Ciolek | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
In my experience, the support has been great. Anytime something comes up, I am able to get in touch with someone and get issues addressed immediately. Unless it is something more complex, the issues tend to be resolved relatively quickly. Nothing so far has caused any excessive delay or loss in revenue or services.
Garrett Ewers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Their support teams actually do care about your success. They will often stay on the phone with you until the problem is solved. Sometimes it is 2 mins but sometimes I have stayed on talking with them for over an hour. At times the wait can be long but usually 15 mins or less.