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MINDBODY

MINDBODY

Overview

What is MINDBODY?

MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform…

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Recent Reviews

TrustRadius Insights

MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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Starter

$129

Cloud
per month

Accelerate

$259

Cloud
per month

Ultimate

$399

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

Mindbody Demo | Cuker Agency

YouTube

MindBody Expo 2016 Video Demo

YouTube

Booker Quick Demo

YouTube

Mindbody login

YouTube

CrossFit | Mindbody Sign-In Reservation DEMO

YouTube

MINDBODY to Zoom Integration & Automation Live Demo

YouTube
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Product Details

What is MINDBODY?

MINDBODY Video

There are infinite reasons for starting a fitness, wellness, or beauty business. What's yours?

MINDBODY Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

MINDBODY is business management software for gyms and spas, as well as fitness and yoga studios built around appointment scheduling and online bookings and calendaring, from the company of the same name in San Luis Obispo, California. Notably, the platform also contains marketing automation to maintain club member engagement, and enrollment.

Reviewers rate Support Rating highest, with a score of 6.

The most common users of MINDBODY are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(76)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

MINDBODY is a versatile software platform widely used by small yoga studios, fitness facilities, gyms, wellness studios, and pilates studios to streamline their business operations. Users appreciate its robust capabilities, allowing them to effectively manage various aspects of their company. From logging attendance and processing purchases to handling payroll and overall company management, MINDBODY is considered one of the most powerful and comprehensive solutions available for running a health and fitness company. However, due to its complexity, users need sufficient time to set up and fully utilize all its features.

One key benefit of MINDBODY is its compatibility with complementary software, which enables users to enhance their studio's operations and efficiency even further. Additionally, the availability of a mobile app allows for a seamless user experience on-the-go. MINDBODY serves as a booking and reporting system, client management software, and technology hub for fitness and yoga studios alike. Across multiple departments within a company, it facilitates scheduling, note-taking, lead tracking, client management, sales reports, and merchant processing.

While MINDBODY provides excellent functionality for many businesses, some users have encountered challenges such as increased subscription costs or difficulties in obtaining support during setup. Nevertheless, its API integration offers the ability to connect to third-party interfaces servicing fitness studio partners. Furthermore, the MINDBODY business app and online software are valuable tools for managing bookings and customer data effortlessly.

MINDBODY caters to various essential functions within organizations including website management, finance tracking, customer retention strategies, marketing campaigns, sales analytics, retail product inventory management, as well as the creation of private and class schedules. It serves as a client management system with point-of-sale capabilities while also providing reporting options that enable owners to track statistics and assess performance effectively. Businesses rely on MINDBODY for convenient check-ins processes for clients, purchasing transactions, booking studio rentals, and day-to-day operational management.

In the realm of fitness facilities and gyms, MINDBODY plays a pivotal role in client management, membership tracking, payment processing, class scheduling, and personal training organization. Yoga studios find it exceedingly useful for attendance tracking, managing class packages, and generating instructors' time sheets. Similarly, pilates studios benefit from MINDBODY's functionalities that allow clients to sign up for classes, purchase packages, cancel reservations as well as enabling instructors to take notes on clients effectively.

Beyond fitness and wellness centers, MINDBODY is employed in various industries. For example, it serves as comprehensive gym software facilitating functions such as maintaining client databases, scheduling appointments, sending emails, and managing memberships. MINDBODY is also utilized as clinic software for booking appointments, taking notes, scheduling treatment rooms, and managing practitioners.

One notable feature of MINDBODY is its integration with Constant Contact, enabling users to stay in touch with their clients effortlessly. Reviewers have found MINDBODY particularly useful for class registration and workshop sign-ups in their wellness studios. Customers appreciate the convenience of using MINDBODY for managing their wellness studio's operations and streamlining their business functions. Whether it's tracking attendance, managing memberships and appointments, or generating detailed reports, MINDBODY provides a comprehensive solution for businesses in the health and fitness industry.

Overall, MINDBODY serves as an all-in-one platform that simplifies various aspects of running a health and fitness company. From client management to financial tracking, class scheduling to reporting analytics, this robust software enables small businesses to operate efficiently and effectively. While some users may experience challenges during setup or encounter increased subscription costs, the majority find value in the extensive features and capabilities offered by MINDBODY.

Intuitive User Interface: Users have found the user interface of MINDBODY intuitive and easy to use, with many reviewers stating that it made tasks such as billing, uploading documents, and creating logins straightforward. Several users appreciated the ease of finding gym/organization and booking classes, highlighting the intuitive user interface as a positive aspect of MINDBODY.

Robust Features: The full-service offering of MINDBODY encompasses client management, point of sale, class scheduling, and auto e-mails, which has been highly valued by users. They mentioned that MINDBODY offers a plethora of capabilities all in one spot, making it a convenient and comprehensive solution for their business operations. Additionally, users appreciated the variety of classes offered by MINDBODY and its ability to manage online schedules effectively both in browser and app form.

Helpful Customer Support: Users praised the excellent customer service provided by MINDBODY, mentioning that it was helpful and responsive in addressing their needs. The availability of live customer support and the knowledge and expertise of the support team were highlighted as positive aspects. Furthermore, several reviewers highly appreciated the availability of technical support from MINDBODY in resolving any performance issues with the software and providing frequent updates until those issues were resolved.

Inflexible and Outdated User Interface: Some users have found the user interface of MINDBODY somewhat inflexible and outdated, suggesting that it could be more modernized to improve the overall user experience.

Difficulty with Building Integrations: Several users have expressed difficulty in achieving the correct operational workflow and outcome when building integrations with other software using the Public API system. This has hindered their ability to seamlessly connect MINDBODY with their existing tools.

Lack of Customization Capabilities: A number of reviewers have mentioned the need for more customization capabilities within MINDBODY. They desire features such as the ability to build queries for customized reports and a greater level of control over various aspects of the software's functionality.

Based on the reviews, users recommend the following:

  • Give yourself 6 months to learn the software, as it may be difficult at first but gets easier over time.
  • Consider the specific needs of your business before deciding to use MindBody. It is highly recommended for fitness facilities, appointment/class-based businesses, boutique fitness studios, and high volume spas with additional components like cabanas. However, it may not be suitable for multi-purpose health clubs. Also, check for cost-effective and all-inclusive options before committing to MindBody.
  • Utilize customer support and training resources. Many users praise the assistance provided by MindBody's customer support and recommend engaging with them for any questions or issues. Ensure that everyone in your organization is fully trained on how to use the software and consider attending training sessions and demos tailored to your specific needs. Stay on top of service desk tickets as there are rarely issues with the system.

These recommendations highlight the importance of investing time in learning the software, understanding your business needs, and taking advantage of available resources to optimize your experience with MindBody.

Attribute Ratings

Reviews

(1-23 of 23)
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Justin Ciolek | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
In my experience, the support has been great. Anytime something comes up, I am able to get in touch with someone and get issues addressed immediately. Unless it is something more complex, the issues tend to be resolved relatively quickly. Nothing so far has caused any excessive delay or loss in revenue or services.
April 04, 2022

More to be desired.

Carla Schneckenburger | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY support takes forever to get back to you via email in my experience. The process is not as simple as it was back when they had the chat feature. I really wish they would bring that back! Most items are normally some weird glitch that they can fix in minutes but you have to wait days now.
Jamaal Dickerson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Every time I have needed help with MINDBODY, the Customer Service Team was easy to get in touch with and they were well trained in answering and solving any and every problem I contacted them about. The Customer Service Team was easy to get in touch with and they were very friendly as well.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
It has always been easy to reach the customer service team but our main representative has changed multiple times which decreases familiarity with our business. The team as a whole has performed well in solving our issues.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Overall, MINDBODY did a solid job of what I needed it for - booking classes (end-user perspective). Their clean UI/UX made it simple to signup, find a gym, and book a class in a matter of minutes. From an app user viewpoint, recommend more gyms to use MINDBODY.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
MINDBODY offers excellent support. Every business is given an account manager that will personally reach out to you when needed. In addition to that, 24-hour tech support makes it easy to ask for help when needed. MINDBODY does a lot of different tasks, so it can be confusing to use. Having support makes it more possible.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
To reach customer support, there is an 800 number that almost always has very long wait times. It's especially frustrating when you have an immediate need to solve a software issue. They also have a number of phone support techs who don't seem well-versed enough in the software. Admittedly, I found the software very difficult to learn at first, but I don't think they should have support specialists that aren't experts at the software. The problem, of course, is that they're already understaffed (hence the long waits to talk to someone) so I think they get people answering calls before they may be really ready.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
There is some work that needs to be done here. It is hard to get through sometimes, and if you are using complementary software, they are not as knowledgeable as they should be about the software that they support. A company this size should be able to gain enough knowledge about the software that they have integrated to be able to talk intelligently about them when a problem arises.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I do not feel like MINDBODY listens to the customer. They give you the computer-generated solution that you tried before you called (because you know the software inside and out, because you are using it in your business every single day). I am not going to waste my time calling customer service for something I can fix on my own. There is currently not a way for you to move up to the next service tech level or straight to the experienced technicians. That is not ok. Not when you have the executive director of the company calling in because her support staff can't get anywhere with support.
Evan Laird | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I never had to use MINDBODY support. The app is very good, and I've never had any issues. It's easy to use for both users and, talking to my instructors, it's simple and easy to use and automate tasks for them. Even instructors that barely spoke English (which the app was in) had an easy time using it.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
When onboarding, MINDBODY offers multiple setup calls with staff. The company continues to be accessible via support tickets and online chat throughout use. However, it does often take more time to work with the company staff to fix problems than it does to troubleshoot on your own or simply reset the system.
Garrett Ewers | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Their support teams actually do care about your success. They will often stay on the phone with you until the problem is solved. Sometimes it is 2 mins but sometimes I have stayed on talking with them for over an hour. At times the wait can be long but usually 15 mins or less.
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