TrustRadius Insights
MURAL has become a go-to tool for remote collaboration across various departments in organizations, especially during the pandemic. Users …
Starting at $12 per month
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What is Mural?
MURAL (formerly Mural.ly) from Tactivos (DBA MURAL) in San Francisco is described by the vendor as a digital workspace and visual collaboration tool, designed for creative teams to make the process of design more efficient for distributed teams, working remotely.
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Manager, Enterprise Applications
Pilot Travel Centers (Oil & Energy, 10,001+ employees)
Pricing
Starter
$12
Cloud
per month
Plus
$20
Cloud
per month
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
Using workspaces, rooms and murals
YouTube
Sharing murals with others
YouTube
Navigating the Mural
YouTube
Microsoft Teams Mural Demo
YouTube
How to create templates in Mural
YouTube
Voting in Mural
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Mural?
The Mural digital whiteboard is a collaboration solution that helps teams to work better and make better work, offering both a place to collaborate and guidance to hone teams' collaboration skills.
With Mural, teams get to learn as they create.
Mural’s built-in methods are designed to teach and strengthen habits for more engaging processes and more impactful outcomes. With Mural, there’s no prep necessary — it is designed so that users can just dive in and start practicing the collaboration habits that bring about faster progress, better ideas, happier teams, and more consistent results.
Mural Screenshots
Mural Video
MURAL is a digital workspace for visual collaboration.
Mural Competitors
Mural Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
MURAL (formerly Mural.ly) from Tactivos (DBA MURAL) in San Francisco is described by the vendor as a digital workspace and visual collaboration tool, designed for creative teams to make the process of design more efficient for distributed teams, working remotely.
The most common users of Mural are from Enterprises (1,001+ employees).
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Reviews and Ratings
(224)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
MURAL has become a go-to tool for remote collaboration across various departments in organizations, especially during the pandemic. Users have praised MURAL for its ability to facilitate visually brainstorming and whiteboarding sessions with colleagues who are located in different time zones and locations. Whether it's synchronous meetings, asynchronous planning, or design sessions, teams can work together in real-time using MURAL. This software has proven to be a versatile alternative to process-oriented tools like Jira, offering teams the flexibility they need for planning and organizing work in sprints and roadmaps. Consulting professionals, architects, engineers, landscape architects, planners, and other teams within organizations have all found value in MURAL. From deep-dive discussions with customers to understanding pain points and facilitating workshops, MURAL has received high recommendations for its ease of adoption and its ability to tackle any collaboration scenario. The software has been particularly helpful in supporting remote workshops, meetings, and strategic planning sessions. Users have leveraged MURAL for brainstorming, ideation, process mapping, managing social media calendars, developing customer journey maps, drafting communications, and facilitating agile events. It has also proven essential for addressing problems, aligning team members in large departments, running team meetings, coordinating activities in program and project management, and ensuring team engagement and alignment. Additionally, MURAL has been utilized as a valuable tool for general brainstorming sessions, Design Thinking workshops, and cascading cultural change initiatives throughout organizations. By saving time for workshops and promoting collective visualization of thoughts, MURAL fosters collaboration while keeping everyone on the same page.
Easy Usability and Engaging Platform: Many users have praised MURAL for its easy usability and engaging platform that enhances collaboration and teamwork. The user-friendly interface and good graphic interface make it seamless to adopt, with some reviewers mentioning the positive experience they had while using the tool.
Effective Collaboration Space: The effectiveness of MURAL's collaboration space in brainstorming sessions, requirements gathering, and design thinking has been commended by several reviewers. They found it to be a valuable tool for promoting innovation, facilitating effective collaboration, and fostering creativity.
Large Workspace for Strategic Planning: Several users have highlighted MURAL's large workspace as ideal for strategic planning. It allows them to easily track and develop their thought processes, providing a clear overview of conversation development. This feature increases productivity, focus, and facilitates effective brainstorming.
Difficult User Interface: Many users have found the user interface of the tablet drawing feature difficult to navigate, leading to frustration. They have mentioned that it takes time to understand how to use the tools effectively, and some users reported that lines in their drawings sometimes become erratic, impacting their ability to create accurate designs.
Limited Integration with Other Apps: A significant number of users expressed a desire for more integration options with other apps. They feel that MURAL has limited integration capabilities, which hinders their workflow and collaboration process. Specifically, users mentioned popular collaboration tools like Slack and Microsoft Teams as examples where they would like improved integration.
Issues with Login and Loading Boards: Some users experienced issues with the login process and had difficulty loading mural boards. This caused difficulties in accessing their work and disrupted their productivity. These technical issues can be frustrating for users who rely on MURAL for collaborative projects.
Users commonly recommend the following three things for MURAL:
-
Try the free starter license: Users recommend taking advantage of MURAL's free starter license to experience its visual and easy-to-use features.
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Provide training and conduct workshops: Users suggest conducting workshops in smaller groups and providing training for users to fully utilize MURAL's functionality. They advise scheduling time to introduce MURAL to new users for effective and collaborative meetings.
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Explore templates and shortcuts: Users recommend exploring all available MURAL templates for inspiration and productivity. They also suggest learning the shortcuts and utilizing the premade templates and image/icon search repository for a better experience with the tool.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
October 02, 2023
Ideal space for collaboration
- enables easy for all collaboration especially in the hybrid environment
- makes brainstorming better as users can create digital sticky notes, draw diagrams, and add images to visually represent concepts and ideas
- it helps to visualize data effectively - users can create charts, graphs, and diagrams to present data-driven insights to team members and stakeholders
- Although Mural integrates with some popular collaboration tools like Slack and Microsoft Teams, expanding its integration options with a wider range of tools commonly used in business workflows would make it more versatile and seamless.
- While Mural has a mobile app, the mobile experience is not as robust as the web version. Improving the mobile app's functionality and user interface could enhance the accessibility of Mural for users on the go.
Score 9 out of 10
Vetted Review
Verified User
- It is Lightweight and Stays out of the way
- It feels informal like a white board
- It easy to use
- Adding consistent sticky notes is easier than others
- It is easy to change sticky note shapes
- No embedded data to accidentally lose
- The Inking works well
- Linking within boards is really smooth
- Frames cannot be nested
- It was easy to move notes while panning
- Lines sometimes go crazy
- It is sometimes laggy (especially when working with Indian teams)
- MURAL greatly helps in designing phase of a project
- It has different frameworks to define different personas, Scenario maps, hills.
- Can add own customized image by uploading them on MURAL
- MURAL's integrated chat service is another great feature it has.
- MURAL hardly has any integration with other apps so that can be improved.
- More shapes or options
- Sometimes a little slow
May 04, 2022
What Mural can do for the best of agile teams
- Organizing ideas
- Give visibility to everyone's input
- Brainstorming
- Adjusting canvas size, there could be predetermined templates
- Insert tables
- Insert frames
March 21, 2022
AKG-Mural
Score 10 out of 10
Vetted Review
Verified User
- Collaboration
- Templates, canvas and rich palette items
- Export and import options
- Industry standard support
- Trello Plugin
- Miro Integration
- More Export Option
February 16, 2022
feedback
- Voting scrum master or product owner
- collecting feedback about last sprint
- creating teamhealth checkup section
- page scrolling
- zooming
- mention people
December 12, 2021
Mural User Experience
Score 9 out of 10
Vetted Review
Verified User
- Simultaneously idea registration and comments about existing ideas
- User friendly interface and easy to use tools
- Visual reports, classifications of ideas
- Sometimes application gets slower during sessions
- Hard to see modifications at the same time, there are some lag between users
November 04, 2021
MURAL Review
- Shared digital white board
- Voting, affinity mapping
- Templated exercises
- sync with audio / video tool
- licensing and free user access and guests
- very large groups
November 03, 2021
Mural - a GREAT collaboration tool for teams, projects and more!
- Custom configuration of design templates
- Easy to invite and engage guests
- Real-time collaboration
- It is somewhat clunky inviting guests (vs. assigning a user)
- The ability to easily turn off tracking people (should be default off)
- Wish it would auto-resize shape larger for characters rather than characters getting smaller.
October 21, 2021
The perfect tool for team collaboration and concrete results
- visual 'mind-mapping'
- brainstorming processes
- Very easy to use and adopt
- Very good graphic interphase
- It'd be nice that the zoom regulation could be easier to manage
- The advanced features are a little bit easy to adopt. Why not adding some agile trainings, or some other tools to facilitate their adoption
- A faster and easier way to Integrate with ms office
July 07, 2021
Making life easier with MURAL (formerly Mural.ly)
- Easy to use
- Engaging
- Templates
- Sometimes people get lost.
- Need to have a way to track people's comments--who added what, etc. It gets quite confusing when you have multiple people adding and moving stuff.
- Guest users need to be given a proper name. Its cool having visiting giraffes but when it's a CEO of a customer, it's important to know that.
- Locking and unlocking items is sometimes really painful. People pick up an unlocked frame and move it.
July 02, 2021
Digital Whiteboard for the 21st Century
- MURAL (formerly Mural.ly) has ready-to-use templates for everything to seamlessly collaborate with our clients and engage with them
- The workspace also increases productivity and focus
- MURAL (formerly Mural.ly) does take a little time to get up to speed on using it.
- The sketching feature could be vastly improved to be more like concepts offers, vs the paint app on Windows computers that is currently mimics.
- Unless you have certain permissions, it is difficult to change your name.
July 01, 2021
Simple, Easy Digital Whiteboard
- Collaborate on a visual brainstorming session
- Share ideas with colleagues regardless of physical location
- Create simple diagrams and mindmaps
- Improved accuracy of tablet drawing
- More customizable shapes
- Collaboration space for brainstorming
- Requirements gathering/definition
- Design Thinking - innovation
- Formatting of content - perhaps restricting standards for post-its to be consistent
- Folder and copy functions confusing -- tutorials would help
June 29, 2021
Amazing software for online collaboration!
- Ability to follow other users' cursors makes it easy for a group to understand what a particular person is explaining
- Drag-and-drop components for ease of use
- Quick and easy way to provide access to internal/external users as MURAL (formerly Mural.ly) is a SaaS product
- Sometimes, while doing a retrospective, it's difficult to make a user anonymous
- It also is a little painful sometimes to make a certain section move from one place to another
- It takes time to load a mural board
June 29, 2021
Best Tool for Collaboration
- It's a large, virtual wall you can solve problems on visually.
- You can interact with your content in new ways in MURAL (formerly Mural.ly).
- MURAL is a standalone tool that does not directly integrate with other tools.
- I wish you could expand the artboards more or even have the option to do multiple artboards!
June 29, 2021
MURAL is the preferred collaboration solution
- Kanban boards
- Brainstorming
- Mind mapping
- Voting for prioritization
- Having some login issues recently.
May 10, 2021
MURAL is my go-to collaboration tool
- Strategic planning: You can build up the thought process on a large workspace and easily see how your conversation has developed.
- Brainstorming: Easy for people to get started and add lots of ideas at the same time. Easy to move ideas around to see themes.
- Focus groups: Participants can easily see their ideas being captured.
- People accidentally type over their own content.
- Doesn’t work on phones/tablets.
- Without guidance, participants will type over others notes.
August 30, 2020
Get the most from online collaboration
Score 10 out of 10
Vetted Review
Verified User
- It allows you to build from independent work to group exercises and discussions and using brainstorming and the voting tool to drive decision making and action.
- It has functionality that allows you to bring your audience to different areas of the whiteboard using the 'summon everyone' function, and move between delivering material with 'presentation mode' and interactive exercises where students contribute ideas or suggestions.
- It offers an interactive and engaging platform for collaboration and costs can be kept low because people can join sessions as visitors.
- The only thing that used to bug me about Mural was the fact that you couldn’t identify participants who joined as visitors (one time collaborators appear as anonymous animals). I noticed recently that visitors can now add their name which is really useful. I expect this change came from Mural user feedback, they do seem to develop the features over time.
- Sometimes participants can't see images that you add to the whiteboard. There's a way around it but it's a little frustrating and I'm not sure why it happens.