TrustRadius Insights
Users have found NextBee to be a valuable tool for managing referral programs and executing marketing campaigns, enabling them to acquire …
Starting at $149 per user/per month
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What is NextBee?
NextBee headquartered in California offers a referral marketing and customer loyalty platform supporting incentive management with rules configurator and reward distribution, and program management console with segmentation and campaign analytics.
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Pricing
NextBee
$149
Cloud
per user/per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
NextBee #1 in Loyalty, Engagement, and Advocacy Solutions
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Product Details
- About
- Tech Details
What is NextBee?
NextBee Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(12)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Users have found NextBee to be a valuable tool for managing referral programs and executing marketing campaigns, enabling them to acquire and retain customers effectively. By leveraging the platform, businesses have been able to conduct targeted campaigns based on customers' interests, resulting in improved communication management and increased engagement. Additionally, NextBee's advanced features like reward management, customer advocacy, and gamification have enhanced the overall user experience. This has allowed businesses to not only incentivize customer purchases but also manage employee programs and incentives internally. With its artificial intelligence-powered community network, NextBee has proven to be an effective solution for running successful referrals and initiatives.
NextBee has also served as a valuable marketing tool for businesses looking to build customer loyalty and boost customer acquisition. The platform provides comprehensive analytics and reliable support, enabling businesses to monitor the effectiveness of their loyalty programs and make data-driven decisions. Moreover, by personalizing loyalty programs, NextBee helps businesses build long-lasting relationships with clients and increase customer lifetime value. Beyond customer loyalty management, NextBee has been utilized for various other tasks including marketing management, customer retention, value increase, as well as onboarding and training staff members. By addressing the need for a single tool to manage these diverse responsibilities within an organization, NextBee has proven its versatility and usefulness in streamlining operations.
Workflow Management Capabilities: Many users have praised the software's workflow management capabilities, considering it as one of the best available options in the market. They appreciate how it helps them effectively manage and streamline their work processes.
Omni-Channel Marketing Feature: The omni-channel marketing feature is highly regarded by users, with many mentioning its value in reaching customers through various channels. This functionality allows businesses to engage with their target audience across different platforms, enhancing their marketing efforts.
User-Friendly UX/UI: Users consistently mention the excellent user experience provided by the software's UX/UI. They consider it as the best available for working with, highlighting its seamless navigation and intuitive interface that makes it easy to use for both new and experienced users.
Confusing and Slow User Interface: Some users have found the user interface to be confusing and slow, leading to difficulties in navigating and using the features. This has hindered the overall user experience and productivity.
Requires Training for New Users: Several reviewers have mentioned that the platform requires training and ongoing learning due to its abundance of features. This can be overwhelming for new users, making it difficult for them to fully utilize all the functionalities.
Complicated Initial Setup: Users have expressed that setting up the platform initially is complicated and requires a significant amount of effort to configure properly. This initial complexity adds an extra hurdle for users when getting started with the platform.
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
April 21, 2022
SECURE AND SIMPLE TO USE
Nextbee is an artificial intelligence-powered community network for workers and everybody which falls in this category. Every day it assists businesses in running effective referrals and initiatives. It is a platform designed to bring innovative concepts to fruition while still handling load surges, sophisticated IT, and demanding targets. overall it is great.
- The finest use of Nextbee has been to increase brand loyalty among our core users. It has provided us the opportunity to focus on our main challenges and concerns in order to improve retention.
- The software has a plethora of features designed to increase user engagement as well as a comprehensive collection of metrics and analytical insights that aid in program optimization.
- There's plenty towards the admin dashboard, so it gets tricky to get used to the navigation and features.
- Other than that it has been working flawlessly as expected.
April 12, 2022
Amazing Tool for Building Customer Loyalty
We are using NextBee as a marketing tool to build customer loyalty and boost customer acquisition. It offers good analytics and you can count on great support.
- Reward programs
- Engagement Tracking
- Analytics
- Honestly, till now I didn't have issue with the platform[.]
March 29, 2022
One of the best customer engagement platform
The following platform has helped our business to gain the loyalty of our customers and the performance of our employees. It has helped us to manage our referral programs and carry out different campaigns of marketing which have helped us to gain and retain customers. We have conducted different campaigns based on the interests of our customers.
- One of the best workflows management available
- It offers omni-channel marketing
- Best UX/UI available to work with
- Very easy to use
- Too many features available can be confusing at times
- Requires training for creating dashboards
March 02, 2022
Incredible Social Engagements Tool
NextBee is helping in communication management where we can engage with our customers in an excellent way to produce best results for our businesses. I am using NextBee for multiple purposes like reward management, customer advocacy and gamification. It has very advance and helpful features which supports and drives exceptional user experience.
- Gamification
- Reward Management
- Social Engagement
- Customer Advocacy
- Engagement Tracking
- Analytics
- User Interface
March 01, 2022
The best tool for customer retention!
NextBee allows us to build long-lasting relationships with our clients, and it also allows us to increase our customer's LTV (lifetime value) by incentivizing them to buy from us through a personalized loyalty program, what I like about it the most is the data driven personalization that always makes on point decisions and brings a better ROI.
- Easy to use interface
- Great reward program
- Advanced analytics
- The initial setup is a bit complicated
We used NextBee for several functions, both internal and external. Externally, we used it to manage our customer loyalty program, which incentivized users to purchase from our brand. Internally, we used the platform to manage employee programs and incentives. For example, we had a competition where employees 'competed' with each other to create a name for one of our new products.
- Excellent UI and easy to use/navigate
- Good integration with Salesforce and Magento
- Straightforward incentive management module
- Interface can run a bit slow at times
- Constant improvement of the platform is a good thing, but it requires ongoing learning
- The platform is weak on workflow process establishment
November 25, 2021
A great and easy to use Marketing Tool!
We used NextBee in our organization in order to manage our marketing and use the features available to focus on customer retention, increasing our value, and also [helping] with customer retention. It was also used for onboarding and training our staff members through the pandemic. It addresses [our] problems of having one tool to do all our many little tasks.
- Good approach to engagment
- Good for new customer acquisition
- Good for training and onboarding
- UI could be a bit confusing at first
- A bit hard to setup