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Nixxis Contact Suite is a call center software offering from Nixxis.

Top Rated 2023

small

NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics.

Digital Agent

Voice Agent

Omnichannel Agent

Essential Suite

Core Suite

Complete Suite

InContact Cloud Contact Center NICE CXone

Nixxis Contact Suite

Contact center software allows companies to manage inbound and outbound communications channels at scale.

This is a short introduction video showing how Nixxis Contact Suite is integrated into Salesforce.com using the OpenCTI interface.
Several functions like "Clic-to-dial", record pop-up, campaign integration and reporting are illustrated.
Please contact Nixxis at sales@nixxis.com in order to receive more informations or your peronnal demo.

Nixxis Contact Suite v2 - Salesforce.com integration via OpenCTI - ENG - HD

Nixxis Contact Suite - TeleSales in 3 minutes - ENGLISH - HD

Nixxis Contact Suite - Helpdesk in 3 minutes - ENGLISH - HD

NCS Contact Centre - Demo Video - EN - 5m15s

Nixxis

Boost your Sales!

The NCS Predictive Dialer increases your current performance by 20% compared to other software on the market! What are you waiting for to get your personalized demo?

Contact center software allows companies to manage inbound and outbound customer communications across a range of channels at scale, and may or may not include call reporting analytics. These channels can include voice (phone), email, fax, VoIP, webchat, video chat, and social media platforms.

Enables agents to track and view their individual and team performance.

Authenticates inbound callers with a customer ID.

Allows agents to make outgoing responses via different communication channels (e.g. phone, SMS/text, live chat, messaging apps etc..).

Forwarding of calls to the appropriate agents.

Allows current agent to speak with new agent before call is transferred.

Dials multiple numbers at once and connects the salesperson if a live speaker answers.

Pre-recorded greeting and menu options a customer can select from a telephone keypad.

Open APIs, SDKs, and supporting documentation, that enable businesses to customize and build on the Contact Center platform.

Providing agents with a predefined conversation script.

Enables agents and managers to see the origin of the call.

Ability to collect, store, and share customer data across communication channels such as voice (phone), email, fax, SMS/text, video, web chat, and social media

Allows agents to access aggregated customer information and call history data, enabling them to view a comprehensive history of a customer’s interactions.

Ability to offer speech-enabled IVR that translates callers’ spoken words into text, or ability to integrate with ASP software.

Ability to offer conversational chatbots in the IVR.

Ability to predict volume based on historic data and/or machine learning, and generate schedules to meet forecasted capacity.

Tools that allow managers or team leaders to evaluate and track agent performance.

Connecting inbound callers to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Connecting inbound communications (coming from a variety of channels) to agents based on wait time, call priority, or whether any specific skills or knowledge is required to handle the call.

Record conversations to improve service quality by evaluating agent-customer interactions.

Nixxis Contact Suite

Overview

What is Nixxis Contact Suite?

Leaving a review helps other professionals like you evaluate Contact Center Software

Pricing

Nixxis Contact Suite

What is Nixxis Contact Suite?

Entry-level set up fee?

Offerings

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Alternatives Pricing

Avaya Experience Platform

What is Avaya Experience Platform?

NICE CXone

What is NICE CXone?

Product Demos

NCS Contact Centre - Demo Video - EN - 5m15s

Nixxis Contact Suite - Helpdesk in 3 minutes - ENGLISH - HD

Nixxis Contact Suite - TeleSales in 3 minutes - ENGLISH - HD

Nixxis Contact Suite v2 - Salesforce.com integration via OpenCTI - ENG - HD

Product Details

What is Nixxis Contact Suite?

Nixxis Contact Suite Video

Comparisons

Compare with

Avaya Experience Platform

NICE CXone

Genesys Cloud CX

Talkdesk

Genesys Multicloud CX (discontinued)

8x8 Contact Center

Genesys PureConnect (discontinued)

Cisco Unified Contact Center

Five9

Reviews