Nixxis

Nixxis is the telephony solution dedicated to contact centers, combining productivity with customer satisfaction.

With its advanced features and optimized omnichannel management, Nixxis enhances your team’s efficiency and ensures an exceptional customer experience. Discover how Nixxis can transform your call center into a true driver of growth and customer loyalty.

Our key features

Advanced inbound and outbound call management
Nixxis helps you efficiently manage your call flows while ensuring quick and relevant handling of customer requests:

• Smart call distribution: Route inbound and outbound calls to your teams based on their skill sets, ensuring better service quality.

• Interactive Voice Response (IVR): Automatically direct customers to the right contact using an intelligent voice system.

• Integrated ticketing tool: Combine call and ticket management for faster resolution of requests, reducing the number of interactions needed.

Automation and optimization of customer interactions
Nixxis offers AI-based solutions to boost customer engagement and maximize your call center's productivity:

• Smart dialer: Increase the rate of successful calls and manage outbound calls proactively while staying compliant with regulations.

• Omnichannel management: Reach your customers on their preferred channels—phone, chat, email, or social media.

• Chatbots and automation: Integrate chatbots to handle frequent queries, freeing your teams to focus on higher-value tasks.

Real-time analytics and advanced reporting
With Nixxis, access detailed reports and analyze your contact center’s performance in real time:

• Custom dashboards: Track campaign performance, conversion rates, and your agents’ key performance indicators (KPIs).

• Predictive analytics: Use predictive reports to anticipate customer needs and adjust your strategies accordingly.

• Smart segmentation: Create targeted campaign segments to effectively reach your audience and maximize results.

Integrated omnichannel management
Nixxis allows you to centralize all customer interactions on a single platform, simplifying customer relationship management:

• Multi-channel handling: Phone, email, chat, social media… manage all interactions from a unified interface.

• Conversation tracking: Maintain a complete history of customer conversations to provide personalized assistance at every touchpoint.

• Workflow automation: Automate the handling of recurring requests to improve your team’s productivity.

Seamless integration with your IT ecosystem
Nixxis integrates easily with the business software you already use, enabling smooth management of all your activities:

• CRM integrations: Connect Nixxis to your CRM solutions (Salesforce, Zoho, HubSpot, etc.) to sync customer data and enhance interaction tracking.

• Open API: Use Nixxis’ open API to develop custom integrations tailored to your specific needs.

• Full interoperability: Connect Nixxis to your communication tools (messaging, social media) to manage all interactions from a centralized interface.

Nixxis is a global leader in contact center solutions, known for its feature-rich platform and reliable services:

• Proven expertise: Over 15 years of experience in optimizing contact center performance, with more than 150 satisfied clients.

• Flexibility and customization: Adapt the solution to your company’s unique needs with advanced configuration options.

• Continuous innovation: Benefit from the latest technologies (AI, chatbots, automation) to stay at the forefront of innovation.