Name: Notch
Author: Notch

Help Desk

Web and Video Conferencing

Customer Support

Accessibility Testing

Automation Testing

Version Control

Development

Virtual Classroom

Education

AI Document Creation

Business Intelligence (BI)

Calendar

Collaboration

IP PBX

Knowledge Management

Enterprise

Accounting

Budgeting and Forecasting

Financial Planning and Analysis (FP&A)

Financial Research

Financial Risk Management

Trust Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

.Net Development

Cloud Storage

Container Security

Deception Technology

Embedded Database

Event Monitoring

Fraud Detection

IT Professional Services

IT Service Providers

Integration Platform as a Service (iPaaS)

Load Testing

Machine Identity Management

Network Diagnostics

Network Performance Monitoring

Office Migration and Repair

Rack Servers

Runtime Application Self-Protection

Service Desk Outsourcing

Telecom Expense Management (TEM)

User Activity Monitoring

Value Stream Management

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Community

Content Management

Digital Experience Intelligence

Email Marketing

Influencer Marketing

Market Research

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Usability Testing

Web Analytics

Wholesale Marketplace

Marketing

Project Management

Professional Services

AI Sales Agent

Customer Relationship Management (CRM)

Sales

Application Security

Cloud Security Posture Management

Identity Threat Detection & Response Software

Security

Estate Planning

Geographic Information

Tour Operator

Vertical-Specific

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Respond.io is a business messaging platform from the Hong Kong based company of the same name, that connects customers from any channel to every team. As consumers grow to demand personal communication on a wide variety of channels, businesses are looking to their software vendors and partners to innovate and deliver these customer experiences. Respond.io is designed to meet this challenge, simply.

Starter

Growth

Advanced

Respond.io

SMS.to is a bulk SMS marketing tool, available via an API that enables developers to add bulk SMS features to Viper, or Whatsapp, etc.

Inbound

Outbound SMS

Outbound Viber or WhatsApp

SMS.to

Notch

Customer Communications Management Software optimizes inbound and outbound communications to create excellent customer experiences.

Customer Communication Management

Notch AI Customer Support Agent - Backoffice

What is Notch.cx? Notch is an autonomous AI customer support platform designed for companies that define success by resolution — not replies. It replaces the friction of hiring, training, and turnover with scalable automation that reaches high resolution rates within weeks.Notch is built to resolve complex issues — including cases that require back-office coordination, intricate policy adherence, and even financial decision-making with direct impact on the P&amp;L.Developed for operational leaders and founders, Notch helps organizations maintain high service quality without expanding headcount. It delivers consistent performance during seasonal peaks and high-traffic events such as product launches and marketing campaigns — without compromising accuracy or speed. Notch AI agent is explainable, predictable, and always aligned with your brand. It provides visibility and control while eliminating repetitive workload, lowering cost-to-serve, and enabling teams to focus on growth and innovation. Notch doesn’t just offer software — it commits to outcomes. Every implementation includes a dedicated team focused on helping you achieve meaningful resolution performance, fast and sustainably.

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

Notch

Overview

What is Notch?