Notch

What is Notch.cx?

Notch is an autonomous AI customer support platform designed for companies that define success by resolution — not replies. It replaces the friction of hiring, training, and turnover with scalable automation that reaches high resolution rates within weeks.

Notch is built to resolve complex issues — including cases that require back-office coordination, intricate policy adherence, and even financial decision-making with direct impact on the P&L.

Developed for operational leaders and founders, Notch helps organizations maintain high service quality without expanding headcount. It delivers consistent performance during seasonal peaks and high-traffic events such as product launches and marketing campaigns — without compromising accuracy or speed.

Notch AI agent is explainable, predictable, and always aligned with your brand. It provides visibility and control while eliminating repetitive workload, lowering cost-to-serve, and enabling teams to focus on growth and innovation.

Notch doesn’t just offer software — it commits to outcomes. Every implementation includes a dedicated team focused on helping you achieve meaningful resolution performance, fast and sustainably.