Omnify

Omnify

About TrustRadius Scoring
Score 9.0 out of 100
Omnify

Overview

Recent Reviews

Omnify Review

8 out of 10
November 30, 2020
We used Omnify to book appointments & classes online, as well as managing the schedule of the practitioners working in the clinic (which …
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Awards

TrustRadius Award Top Rated 2021

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Basic

$49.00

Cloud
for 5 team members per location

Standard

$99.00

Cloud
for 5 team members per location

Standard Extra

$149.00

Cloud
for 10 team members per location

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.getomnify.com/plans…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Features Scorecard

No scorecards have been submitted for this product yet..

Product Details

What is Omnify?

With Omnify’s Membership Management Software, users can streamline aspects of a business - be it bookings for services, membership management, discounts, or automating recurring payments. Omnify’s suite of functions is designed to not only ease administrative operations but also to enhance customer experience and engagement. The vendor boasts over 5000 facilities in 50+ global locations using Omnify to save time and to give their clients the attention they deserve.

Omnify Features

  • Supported: Service Store- Your online Booking Website
  • Supported: Sell Classes, Class-packs, Appointments, Events & Facility Rentals
  • Supported: Membership Management
  • Supported: Multi-Location Support
  • Supported: Zoom Integration
  • Supported: 2-way Calendar sync
  • Supported: Team Calendar
  • Supported: Client Portal including Family profiles
  • Supported: Automated Emailing & Invoicing

Omnify Screenshots

Offer All Kinds of Services in your Personalized Booking SiteEasy to use DashboardOffer Exclusive Member BenefitsAutomate recurring paymentAuto-emails

Omnify Video

Omnify- Effortless Scheduling for Everyone. Book more clients today!

Omnify Integrations

Omnify Competitors

Omnify Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesUnited States, United Kingdom, Australia, Singapore, India and others
Supported LanguagesEnglish

Comparisons

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Frequently Asked Questions

What is Omnify's best feature?

Reviewers rate Usability and Support Rating highest, with a score of 8.3.

Who uses Omnify?

The most common users of Omnify are from Small Businesses (1-50 employees) and the Real Estate industry.

Reviews and Ratings

 (15)

Ratings

Reviews

(1-14 of 14)
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Score 10 out of 10
Vetted Review
Verified User
Review Source
We work with the State Board of Elections to schedule their election judges' training. We pre-load all judges' information who are eligible for training into Omnify so the judges can schedule their classes. This product also allows us to schedule for them if they are unable to themselves.
  • Their support team is very responsive and goes out of their way to customize our setup as much as they are able to.
  • Setting up the configuration, look and feel of the booking site is easy.
  • Scheduling appointments from the back-end of the system is very easy.
  • There is no ability to get rid of the "cost" information when booking even if your classes are free.
  • If your users don't have email addresses they can't schedule online themselves.
  • The reporting could be a little more robust.
If your user base doesn't have email addresses this probably won't work well for you. If they do, this system should work well for any project, large or small, for scheduling classes and other functions.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We've always struggled with managing bookings and scheduling them. Taking payments and keeping track of the sessions because of the high number of clients and low manpower. But it's become easy with Omnify. Saved a lot of time and manpower for us.
  • Managing bookings
  • Managing payments
  • Tracking sessions
  • Tracking revenue
  • Managing salaries
  • Appointments could be linked with class packs.
It's helped us with all our admin work and made life easier for us.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We started using Omnify with our sister property in Tampa for pool reservations. We were looking for an easy and convenient way for residents to schedule time at the pool. Aravind and Kruthika were great in assisting us with the process. I am very pleased with their response time and willingness to assist.
  • Omnify has an easy scan in QR code.
  • Easy way to cancel a time slot and send a message to the people who reserved that time slot.
  • Easy way to control who the residents/customers add to the time slots.
Omnify is an easy and convenient way for residents to schedule time at the pool.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using it for class and camp registrations. We needed a platform where we could collect registrations, payments, ask survey questions, collect waivers and build business and it does all of that for us.
  • It’s very easy to set up from the admin side. There are so many tutorials provided and everything f is very simple and straight forward.
  • Customer support is exceptional. Aravind, my customer success associate, has helped me patiently through the entire process and is quick to answer questions, help me with fixes, and check in to make sure things are going smoothly.
  • I’ve run into some issues with dates not showing up or functioning correctly but it has been addressed quickly.
  • It seems like their classpack functions still have some kinks to work out. That was a bit confusing to set up and I’ve run into some bugs and inconsistencies but again, it’s been quickly addressed.
Well suited for any sports or fitness registrations for single or ongoing classes and camps.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Company wide Omnify has been recommended by the owners as an excellent software for pool reservations within our communities
  • Customer service, specifically, Shailja Rohillah went above and beyond to assist me
  • Software is user friendly and with the personal live onboarding, all questions were answered
  • Ability to personalize the site to match each specific community is key
  • Ability to organize classes by time, although Shailja Rohillah, found me a work around and actually did all the background work for me! Could not ask for more exceptional customer service!
Shailja Rohillah, of Omnify, went above and beyond to respond quickly and did everything she could to accommodate my needs. Even when the exact thing I wanted, was not an option, Shailija not only found a work around but put the time in herself to address my need.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I am the manager of a property management company and we have three community pools and Omnify helps us facilitate safe access and use of the pool facilities during the global pandemic. We use Omnify during the pool season, but see advantages to expanding its use to facility rentals and common area reservations also.

The team at Omnify was very skilled and able to look at unique issues such as limiting the ability to make reservations to only those in our community. Omnify is very flexible and the team behind the product like Ms. Shailja Rohillah are able to provide any additional customization needed to suit you specific needs.
  • Omnify's customer service during setup is excellent. Very knowledgeable and patient.
  • Omnify's seems infinitely customizable to suit any need.
  • Omnify's web presence is simple to use to make a reservation.
  • Omnify can be customized to include pictures of your business, facility, etc.
  • Omnify does not have experts in every field working the customer service lines and are not intimately familiar with all facets of all business types and so think about how your going to use the system and if you need to filter those that access your site. Problem solving takes some collaboration to be most successful.
  • If you need to invite your customers, vs. allow them to find you, Omnify should make it part of the process to send sample/draft emails to the host/purchaser before sending them to your customers.
  • Omnify's flexibility allows multiple avenues to fix the same problem, but some of the fixes work better than others and some sort of hierarchical decision tree to help you understand and explain the flow of data, customers, reservations, etc. better. Their team can fix or customize anything but the customer doesn't know the scope of that and how it relates to their business when initially making an Omnify account.
Omnify is great for setting reservations to use a facility or item. I don't know how we would have facilitated use of three community pools during a global pandemic without Omnify and it was simple for our community members to sign up for and use.

I think that Omnify's customization makes it well suited for nearly any business that manages time like they do their clientele.
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Omnify at all three of our outdoor pools for reserving lap swimming lanes and family swim spaces due to Covid restrictions. We needed system that would allow easy online access but also limit the number of reservations guests could have per week.
  • Omnfiy is very responsive to questions and concerns. I hear from them frequently and have an open line of communication when I run into challenges.
  • They were extremely helpful in the setup of the system we are using
  • They have been very flexible and were willing to help meet our needs as an organization.
  • Our only challenge is that we need our customers to be able to make more than one reservation per transaction.
They are so easy to work with and very interested in helping you succeed.
Willow LeTard | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
We are a small children's chess coaching company that runs classes and events. We use Omnify across our organization specifically to manage registration and payments for our students. Specifically it is helpful for membership management for our students as we can enable auto-pay and auto-renew so our students don't have to fill out new forms every month.
  • Auto-pay and auto-renew functions are very nice so clients don't have to fill out new forms every month.
  • Auto-emails for new clients and class reminders allow us to send information to our clients quickly and automatically without having to follow up on every single new client.
  • The discount options are very nice so we can work with all our clients and help them out, especially since our business has always used need-based scholarships
  • The biggest area for improvement is data exporting. We collect a lot of custom information beyond just name, email, and phone number when our students register and we need access to it especially since we work with children. When exporting clients to an excel sheet for example, omnify will only carry over that basic name email and phone number, not any of the custom fields.
  • Allowing us to adjust the amount our members are charged during auto pay would be incredibly helpful. Right now, when applying a discount to a booking through omnify it only applies to the first payment, and as a user I am not able to expand that over the entire time a student is with us without creating a new booking each month for each client.
  • Personalizing the storefront is a bit limited, for example, from our storefront end there is no way for a client to see a full monthly calendar of all our class options, and classpacks and memberships are displayed on the same page, sometimes making our students options look too overwhelming.
I would say if I were recommending a product that could help with registration in a field where you need to gather lots of information about your clients, this would not be my first pick. I would however recommend it based on the sleek and comfortable storefront design and the ease of the auto-renew and auto-pay features, especially when you're running a program that uses memberships or generally has returning customers.
November 30, 2020

Omnify Review

Isabel Artigues | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Omnify to book appointments & classes online, as well as managing the schedule of the practitioners working in the clinic (which is the onsite care facility inside a university). Only the health clinic used Omnify. It helped me manage all the business operations remotely which is great given that I travel a fair amount.
  • Online schedule & Bookings w/ payment.
  • Linking sales to appointments & to clients in a seamless way.
  • Integration with Google Calendar for easy access & integration with personal schedule.
  • Customer service & IT support.
  • Focus more on group classes than on individual appointments.
  • Payment errors at times.
Omnify is great for any small business or entrepreneur that is getting started with online bookings & payments. They are great to schedule group classes and have integrated well with Zoom to keep up with the digital boom happening this year.
It is less suited for spa or boutique businesses whose main operations are 1-on-1 appointments, since that side of the platform has been less of a priority for development.
Omnify's customer service has been pretty much always on point. Their chat feature is a great way to keep track of past communications and follow up on recurrent issues, and their response time is most of the times very quick.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Omnify is utilized by the resident property management portfolio in scheduling appointments for our business offices and amenities. It addresses our need in monitoring the use of our facilities in controlled numbers. It has allowed us to open our amenities to our residents which would otherwise still be closed due to the pandemic.
  • Customer service is amazing during setup.
  • Professionally created app and customer experience.
  • Ease of use, control of business and peace of mind.
  • Better training videos to use at our own pace.
  • Create a user manual.
I am most impressed with the ease of use and customer service. The app allows customers to schedule their own appointments at their convenience and not wait on a telephone call back. It also allows them to view the rules of the facility including Covid questions prior to scheduling. If the schedule is full it allows for a waiting list which is automatically contacted if the schedule has an opening. Very user friendly with customer satisfaction.
The overall support has been outstanding.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Honey Groove Studio uses Omnify for booking of all of our fitness classes and payment methods [for] them. We have one location and use Omnify entirely for all services.
  • Allows me to easily create classes and make adjustments as needed.
  • Allows me to see the overall performance of my business.
  • The app is user-friendly and convenient for class check-ins.
  • Payment features need to be improved.
  • Clients have requested to use older credits first automatically.
  • Create a membership option that allows for reservation of classes.
From the management aspect, everything is easy and works very well. Students seem to have some difficulty with payment links, specifically when using from cellular phones.
Technical support is always lightning fast with any response, and has always been able to resolve any issues.
Saravanan KP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Omnify helps in booking automation for our sports field. It helps in addressing no-show of our customers [and] collection of data of customers.
  • Addresses all requirements of our business nature, which no other SaaS does.
  • Support team [does] hear our concerns and help us out with adding features or addressing issues.
  • Pricing.
  • Mobile app and UI improvement
Suited for our application.
Initially there were some issues, due to COVID, in supporting. Later they rectified by addressing our key issues.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Omnify is being used across our whole facility. Members must make reservations to enter and use our swimming pool or exercise room. We have hour long reservations and half hour reservations.
  • Customer support team is always very professional and thorough with assistance.
  • It has never errored in reservation specifications.
  • The set up is very user-friendly for administrators and users.
  • We would love to have more specific options for restricting the number of times a client can book a reservation per week.
  • It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
  • We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.
Omnify is great for a facility with multiple areas where reservations are needed. I don't think it's necessary to pay for the service if you only have one area to make reservations.
Customer service reps have been very helpful. The only reason I would not give it a 10 is because there were occasions where I had to wait several days for a response. I would guess this is because the number of users they have has grown a lot over the last few months.
November 02, 2020

Omnify is a great product

Score 10 out of 10
Vetted Review
Verified User
Review Source
2020 brought new challenges to managing the pool at our member-owned club. We had to find a way to limit and track pool users in adherence with state guidelines for fitness facilities. We reviewed our existing software options and couldn't find an effective, maintainable, cost-effective solution for our needs. We reviewed Omnify and were pleased with the friendly interface, ease of setup, and budget-friendly cost. As the volunteer that was setting up the product, I was pleased with the high level of support and quick response to any questions or issues that arose. Omnify also was a model for "agile" development with weekly incremental updates and a system for voting on requested functionality. I have worked in the IT industry for 25 years and Omnify's prompt, friendly, and accurate customer service is one of the best I've ever experienced. Our gatekeepers found it easy to check people in on the mobile app and, while we didn't end up needing it (luckily), the ease of accessing attendance information would have simplified contact tracing.
  • Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
  • Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
  • Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
  • Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.
  • The web site didn't always render well on mobile devices.
We only used it for pool sign-ups and found it perfect for our needs. We could cap the number of attendees, use Omnify to notify users of session changes, customize communications, and attach a liability waiver to the site. We were able to extract data from the tool and produce analysis of usage that allowed us to make informed changes to our sessions and our policies.
Every time I had a question, Omnify had a quick, friendly, knowledgeable response. Every time.