TrustRadius Insights
Omnify is a versatile software that offers a range of solutions for various industries, as seen through different user experiences. For …
Starting at $0 per month
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What is Omnify?
With Omnify’s Membership Management Software, users can streamline aspects of a business - be it bookings for services, membership management, discounts, or automating recurring payments. Omnify’s suite of functions is designed to not only ease administrative operations but also to…
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Pricing
Free
$0.00
Cloud
Upto 2 members
Growth
$79.00
Cloud
per month Upto 5 members
Accelerate
$199.00
Cloud
per month Upto 10 members
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.getomnify.com/plans…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Omnify?
With Omnify’s Membership Management Software, users can streamline aspects of a business - be it bookings for services, membership management, discounts, or automating recurring payments. Omnify’s suite of functions is designed to not only ease administrative operations but also to enhance customer experience and engagement. The vendor boasts over 5000 facilities in 50+ global locations using Omnify to save time and to give their clients the attention they deserve.
Omnify Screenshots
Omnify Video
Omnify scheduling overview
Omnify Integrations
Omnify Competitors
Omnify Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
| Supported Countries | United States, United Kingdom, Australia, Singapore, India and others |
| Supported Languages | English |
Frequently Asked Questions
Omnify starts at $0.
MINDBODY, Acuity Scheduling, a Squarespace company, and EZFacility are common alternatives for Omnify.
Reviewers rate Usability and Support Rating highest, with a score of 8.3.
The most common users of Omnify are from Small Businesses (1-50 employees).
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(15)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Omnify is a versatile software that offers a range of solutions for various industries, as seen through different user experiences. For property management companies, Omnify has proven invaluable in ensuring safe access and use of pool facilities during the global pandemic. With its flexible customization options and adherence to state guidelines, property managers have been able to limit and track pool users effectively while providing a convenient reservation system for residents. The friendly interface and ease of setup have been widely appreciated, along with the high level of support and prompt response to any questions or issues.
In the realm of education, Omnify has helped streamline operations for children's chess coaching companies by managing registration, payments, and membership for students. This has resulted in significant time and manpower savings for these organizations. Similarly, health clinics have found value in Omnify's appointment booking and schedule management features, enabling them to efficiently organize appointments and classes online. Honey Groove Studio, a fitness center, relies on Omnify for booking fitness classes and facilitating payment methods.
Omnify extends its functionality to sports facilities as well, automating bookings for sports fields and addressing customer no-shows while collecting valuable customer data. Furthermore, the software is utilized across multiple properties and resident property management portfolios to schedule appointments and monitor facility usage within controlled numbers.
The versatility of Omnify is further exemplified by its application in various industries. It serves as an essential platform for class and camp registrations, collecting registrations, payments, survey questions, waivers, and building businesses. Its adoption at outdoor pools has been crucial in complying with Covid restrictions by reserving lap swimming lanes and family swim spaces while limiting the number of weekly reservations.
Overall, Omnify has proven itself to be an effective solution across different sectors by offering efficient scheduling systems, streamlined payments, enhanced user experience, and adherence to industry-specific guidelines.
Excellent Customer Service: Many users have praised Omnify's customer service during the setup process. Reviewers have mentioned that the team was highly knowledgeable and patient, providing them with exceptional support.
Highly Customizable: Several reviewers have stated that they found Omnify to be highly customizable, allowing them to tailor it to their specific needs. They appreciated the flexibility and versatility of the platform, stating that it offered extensive customization options.
User-Friendly Interface: The user interface of Omnify has received positive feedback from reviewers. They have mentioned that it is not only visually appealing but also easy to navigate and use. The interface provides a professional appearance while remaining intuitive for both administrators and users.
Cons:
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Limited Customer Service Expertise: Users have expressed that Omnify's customer service is not well-equipped with experts in every field, resulting in a lack of familiarity with various business types and the need for collaborative problem-solving.
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Lack of Mobile Responsiveness: Some users have reported issues with how the Omnify website appears on mobile devices, indicating a need for improvement in terms of mobile responsiveness.
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Insufficient Data Exporting: Users have criticized the data exporting feature in Omnify for only including basic information such as name, email, and phone number, while neglecting custom fields. This limitation hinders users who collect additional custom information from accessing their data effectively.
Users of Omnify have made several recommendations based on their experiences with the product. Firstly, users recommend contacting Omnify even if someone is unsure about using the product. This implies that they believe the company provides sufficient support and guidance to potential customers. Secondly, users highly recommend booking a call for a demo of everything Omnify has to offer. This suggests that they find the demo helpful in understanding the product's features and capabilities. Lastly, many users advise having a client list ready before setting up an Omnify account. This implies that they find it beneficial to have all necessary information readily available when starting to use the software.
Attribute Ratings
Reviews
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Score 10 out of 10
Vetted Review
Verified User
- Their support team is very responsive and goes out of their way to customize our setup as much as they are able to.
- Setting up the configuration, look and feel of the booking site is easy.
- Scheduling appointments from the back-end of the system is very easy.
- There is no ability to get rid of the "cost" information when booking even if your classes are free.
- If your users don't have email addresses they can't schedule online themselves.
- The reporting could be a little more robust.
December 10, 2021
Great experience over. A lifesaver for us.
Score 10 out of 10
Vetted Review
Verified User
- Managing bookings
- Managing payments
- Tracking sessions
- Tracking revenue
- Managing salaries
- Appointments could be linked with class packs.
May 27, 2021
Omnify and the Team are Great!
Score 10 out of 10
Vetted Review
Verified User
- Omnify has an easy scan in QR code.
- Easy way to cancel a time slot and send a message to the people who reserved that time slot.
- Easy way to control who the residents/customers add to the time slots.
Score 10 out of 10
Vetted Review
Verified User
- It’s very easy to set up from the admin side. There are so many tutorials provided and everything f is very simple and straight forward.
- Customer support is exceptional. Aravind, my customer success associate, has helped me patiently through the entire process and is quick to answer questions, help me with fixes, and check in to make sure things are going smoothly.
- I’ve run into some issues with dates not showing up or functioning correctly but it has been addressed quickly.
- It seems like their classpack functions still have some kinks to work out. That was a bit confusing to set up and I’ve run into some bugs and inconsistencies but again, it’s been quickly addressed.
April 30, 2021
Omnify and Shailja Rohillah are top notch!
Score 10 out of 10
Vetted Review
Verified User
- Customer service, specifically, Shailja Rohillah went above and beyond to assist me
- Software is user friendly and with the personal live onboarding, all questions were answered
- Ability to personalize the site to match each specific community is key
- Ability to organize classes by time, although Shailja Rohillah, found me a work around and actually did all the background work for me! Could not ask for more exceptional customer service!
April 29, 2021
Need to Operate with Fewer Surprises in Your Flow of Bookings or Clients? Have a Pool Facility to Open During a Pandemic?
Score 10 out of 10
Vetted Review
Verified User
- Omnify's customer service during setup is excellent. Very knowledgeable and patient.
- Omnify's seems infinitely customizable to suit any need.
- Omnify's web presence is simple to use to make a reservation.
- Omnify can be customized to include pictures of your business, facility, etc.
- Omnify does not have experts in every field working the customer service lines and are not intimately familiar with all facets of all business types and so think about how your going to use the system and if you need to filter those that access your site. Problem solving takes some collaboration to be most successful.
- If you need to invite your customers, vs. allow them to find you, Omnify should make it part of the process to send sample/draft emails to the host/purchaser before sending them to your customers.
- Omnify's flexibility allows multiple avenues to fix the same problem, but some of the fixes work better than others and some sort of hierarchical decision tree to help you understand and explain the flow of data, customers, reservations, etc. better. Their team can fix or customize anything but the customer doesn't know the scope of that and how it relates to their business when initially making an Omnify account.
April 08, 2021
Solving problems in an ever changing marketplace.
Score 10 out of 10
Vetted Review
Verified User
- Omnfiy is very responsive to questions and concerns. I hear from them frequently and have an open line of communication when I run into challenges.
- They were extremely helpful in the setup of the system we are using
- They have been very flexible and were willing to help meet our needs as an organization.
- Our only challenge is that we need our customers to be able to make more than one reservation per transaction.
February 11, 2021
Omnify: Plenty of pros and plenty of areas to grow
- Auto-pay and auto-renew functions are very nice so clients don't have to fill out new forms every month.
- Auto-emails for new clients and class reminders allow us to send information to our clients quickly and automatically without having to follow up on every single new client.
- The discount options are very nice so we can work with all our clients and help them out, especially since our business has always used need-based scholarships
- The biggest area for improvement is data exporting. We collect a lot of custom information beyond just name, email, and phone number when our students register and we need access to it especially since we work with children. When exporting clients to an excel sheet for example, omnify will only carry over that basic name email and phone number, not any of the custom fields.
- Allowing us to adjust the amount our members are charged during auto pay would be incredibly helpful. Right now, when applying a discount to a booking through omnify it only applies to the first payment, and as a user I am not able to expand that over the entire time a student is with us without creating a new booking each month for each client.
- Personalizing the storefront is a bit limited, for example, from our storefront end there is no way for a client to see a full monthly calendar of all our class options, and classpacks and memberships are displayed on the same page, sometimes making our students options look too overwhelming.
November 30, 2020
Omnify Review
Score 8 out of 10
Vetted Review
Verified User
- Online schedule & Bookings w/ payment.
- Linking sales to appointments & to clients in a seamless way.
- Integration with Google Calendar for easy access & integration with personal schedule.
- Customer service & IT support.
- Focus more on group classes than on individual appointments.
- Payment errors at times.
Score 10 out of 10
Vetted Review
Verified User
- Customer service is amazing during setup.
- Professionally created app and customer experience.
- Ease of use, control of business and peace of mind.
- Better training videos to use at our own pace.
- Create a user manual.
November 02, 2020
Omnify is Effective and Affordable for Class Scheduling
- Allows me to easily create classes and make adjustments as needed.
- Allows me to see the overall performance of my business.
- The app is user-friendly and convenient for class check-ins.
- Payment features need to be improved.
- Clients have requested to use older credits first automatically.
- Create a membership option that allows for reservation of classes.
November 02, 2020
Anything for sports one solution OMNIFY
- Addresses all requirements of our business nature, which no other SaaS does.
- Support team [does] hear our concerns and help us out with adding features or addressing issues.
- Pricing.
- Mobile app and UI improvement
November 02, 2020
Omnify is user friendly with great customer support!
- Customer support team is always very professional and thorough with assistance.
- It has never errored in reservation specifications.
- The set up is very user-friendly for administrators and users.
- We would love to have more specific options for restricting the number of times a client can book a reservation per week.
- It would be very beneficial for admins to be able to book clients in advance for classes that are not available to the mass clientele yet.
- We would like to be able to edit client's email addresses. Several of our members have typos in the emails provided, so they aren't receiving confirmation emails and they can't log in, so they have to make new accounts.
November 02, 2020
Omnify is a great product
Score 10 out of 10
Vetted Review
Verified User
- Customer support. Every time I had a question I got prompt, friendly, and knowledgeable help.
- Ease of set-up. I had no prior experience in the tool and set up our schedule and our users in 1 evening.
- Pleasant user interface. It was easy to read, easy to customize (even in the "cheap" version), and overall very professional.
- Rapid development cycles. We seemed to get new and exciting functionality every 1-2 weeks.
- The web site didn't always render well on mobile devices.