Optimal Workshop Reviews

8 Ratings
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Score 8.0 out of 100

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Reviews (1-5 of 5)

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Meredith Walter | TrustRadius Reviewer
July 31, 2019

Amazing tool with an even better pricepoint

Score 10 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Optimal Workshop's UI and UX are impeccable. It's incredibly easy to use and set up tests even for novices.
  • Optimal Workshop's test type offerings are fantastic. They have almost anything you could need within the platform.
  • Optimal Workshop's payment options are incredibly reasonable and useful whether you're doing very few tests or a lot of tests.
  • The analysis of some of the tests, the card sorting and tree jacking in particular, definitely have a bit of learning curve. I'd like to see some more platform intelligence that provides context into what you're seeing and how you can implement the results.
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Anonymous | TrustRadius Reviewer
October 08, 2019

Lacks quality customer service and recruitment panel

Score 1 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Usually, data collection is quick.
  • It's cheaper than other tools, but the quality of participants and data is questionable.
  • The recruitment panelists are not professional, nor do they take the tasks seriously. You are going to get a lot of bad data.
  • They are HQ'd outside the US and must have a small team because the customer service is the absolute WORST I've experienced in their industry.
  • They pride themselves on documentation, but when they fail to document something they blame the customer for the mistake.
  • There are way too many limitations with the tool after you launch, limited integrations, and poor survey questionnaire options. The tool itself is far too basic for most sites, especially B2B.
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Anonymous | TrustRadius Reviewer
October 01, 2019

Optimal Workshop is a simple and great tool for website navigation testing

Score 10 out of 10
Vetted Review
Verified User
Review Source

Pros and Cons

  • Tree Testing - it is a very simple and easy to use system, that provides the data needed from a tree test
  • Card sorting - provides a system for users to participate in navigation menu layouts. We looked into several options, but this seemed very intuitive for users.
  • UI - It is a very basic tool, and emphasis is on functionality rather than design. They do allow some areas (like color and a logo) to be customized.
  • Integrations - It would be handy to have this data tie into other systems. However, it is pretty unique, so most systems would not have a way to organize this data our of the box
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Sarah O'Donnell | TrustRadius Reviewer
April 05, 2019

Optimal Workshop is a valuable tool

Score 9 out of 10
Vetted Review
Verified User
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Pros and Cons

  • Optimal Workshop conducts speedy recruitment at a fee.
  • It is relatively easy to set up tests on Optimal Workshop.
  • Optimal Workshop helps in the analysis of the user data by generating graphs, pie charts, and pie trees.
  • Not all users take the tasks seriously, some rush through tasks in order to be paid for completing the study. Optimal Workshop doesn't have a simple way of reports this (i had to go out of my way to report more than 50% of my users had rush through my tasks and skewed my results). Although, if you get in touch with them, they will replace the participants.
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About Optimal Workshop

Optimal Workshop, a company in New Zealand, offers their suite of user research tools on a subscription basis, including the Treejack information architecture tool, OptimalSort card sorting test, Chalkmark first-click testing, and other tools.
Categories:  Usability Testing

Optimal Workshop Technical Details

Operating Systems: Unspecified
Mobile Application:No