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Payoneer

Payoneer

Overview

What is Payoneer?

Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.

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Recent Reviews

TrustRadius Insights

Payoneer is a versatile payment gateway that has been widely used by freelancers, vendors, and businesses to facilitate hassle-free …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 6 features
  • Fraud Detection (8)
    3.7
    37%
  • Payment Form Acceptance (8)
    1.9
    19%
  • Billing and Invoicing Support (9)
    1.6
    16%
  • Global Support (9)
    1.1
    11%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is Payoneer?

Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Payoneer 360 Demo

YouTube

How To Get Euro Payment Service From Payoneer

YouTube
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Features

Payment Gateways

The technology used to accept credit cards, debit cards, and other payments from customers.

2
Avg 5.5
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Product Details

What is Payoneer?

Payoneer is a partner for digital commerce, everywhere. From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.

Payoneer Video

A Universe of Opportunities | Payoneer connects the world together on a single platform, to make it as easy to do business globally as it is locally. Whether sending or receiving marketplace payouts, getting paid by international clients, payingremote contractors, optimizing...
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Payoneer Technical Details

Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Payoneer headquartered in New York offers a global payment solution enabling business to manage international payments, bill or request payments from clients, receive payments through popular marketplaces, and pay freelance workers no matter where they are.

Wise, PayPal Zettle, and Adyen are common alternatives for Payoneer.

Reviewers rate Fraud Detection highest, with a score of 3.7.

The most common users of Payoneer are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(48)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Payoneer is a versatile payment gateway that has been widely used by freelancers, vendors, and businesses to facilitate hassle-free transactions without tax deductions. Users have reported positive experiences with the platform, highlighting its ability to receive money from different vendors and tester sites without any hassle or commission charges. The quick and simple registration process, with account verification typically taking less than an hour, has been praised by users who appreciate the seamless onboarding experience. One of the key advantages of Payoneer is its flexibility in receiving money from anywhere in any currency, which can then be easily deposited into the user's bank account within 24 hours. This feature has made Payoneer popular among international freelancers and businesses who need to receive payments from clients around the world. Additionally, referring Payoneer to others can result in earning through their first transactions, making the platform an all-rounder earning solution.

However, some users have encountered issues with Payoneer's transaction blocking feature, which blocks transactions without reason and causes inconvenience and delays in accessing funds. The customer support provided by Payoneer has also been inconsistent according to user feedback, with some feeling misled or frustrated by the lack of assistance. Another area of concern highlighted by users is the payment approval process, which can take longer than expected and cause delays in receiving funds. Users have expressed dissatisfaction with the annual fee charged by Payoneer, especially if it is deducted from a small payment amount. Additionally, resolving issues with Payoneer accounts has proven challenging for some users, who have reported difficulties in reaching a resolution and even account closure without a clear explanation.

Despite these limitations and support issues, Payoneer continues to be regarded as one of the best solutions for receiving international remittance and converting it into local currency. Its ease-of-use and wide range of use cases have made it valuable for freelancers, businesses with international clients, and even industries like music where it facilitates the collection of mechanical royalties. Users appreciate Payoneer's convenience, security, and ability to simplify financial transactions across borders. Many businesses have integrated Payoneer into their operations, leveraging its payment gateway capabilities for mass payouts, online shopping, payment for goods and services, and withdrawal of money from banks. The platform's integration with accounting software has also made it a convenient solution for accepting online payments. Overall, despite some challenges reported by users, Payoneer serves as a reliable and versatile payment gateway for various user needs.

Global Acceptance: Many users have praised Payoneer for its wide acceptance worldwide, allowing them to easily send and receive payments internationally. This feature has been appreciated by a significant number of reviewers.

Nominal Exchange Rates: Several users have mentioned that they appreciate the nominal exchange rates offered by Payoneer compared to similar platforms like PayPal. This has been seen as a positive aspect by numerous customers.

Useful Tracking Feature: The tracking feature provided by Payoneer has been found useful by many reviewers for keeping tabs on their transactions, payments, and balances. Users have expressed their satisfaction with this feature in their feedback.

Slow customer service resolution: Several users have complained about the slow resolution of issues by the Payoneer customer service team. Users feel frustrated with the lack of prompt assistance and express a desire for faster response times.

Limited availability for international payments: Some users have reported that sending and receiving payments from certain countries is still not available on Payoneer. This limitation hinders their ability to conduct business globally and is seen as a significant drawback by these users.

Long time for international payments: There are mentions of international payments taking more than a week to be received, which is perceived as a long time by users. This delay in receiving funds can cause inconvenience and affect cash flow for businesses relying on timely transactions.

According to user reviews, recommendations for Payoneer include improving website security and design, considering it as an alternative to PayPal, and using it for international trade. Users highly recommend that Payoneer enhance the security of its website and improve its design with more vivid colors. They also suggest utilizing Payoneer as a safe and efficient payment platform, especially as an alternative to PayPal. Many users find Payoneer particularly useful for international trade, stating that it is the best alternative to PayPal for online transactions. Overall, users highly recommend Payoneer for its high-quality service, security, and user-friendly interface.

Attribute Ratings

Reviews

(1-2 of 2)
Companies can't remove reviews or game the system. Here's why
Dmitriy Shelepin | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User
We used Payoneer for almost 10 years to pay our contractors in digital marketing field in different countries. This April they asked us to re-verify our account by submitting fresh documents. It was done almost immediately, but then the verification process was stuck in limbo. I contacted support multiple times about the timelines, but every time they "sincerely apologized", but were not able to tell anything specific. All this time we were not able to send payments to our contractors (one of them is located in Georgia, and one in Ukraine), and had to use alternative systems. This week I got a notification that our account is terminated and they declined to disclose the reason. 5 figures amount is stuck in our account. I believe this company doesn't respect loyal customers, their support team is not professional and I strongly urge you to never deal with Payoneer.
  • Fast payments to different countries
  • Good reporting features
  • Terminated our account for no reason
  • I believe customer support is terrible
It was a convenient payment system to process payment requests from our contractors. But if you need a reliable payment system for business - stay away from Payoneer, as they can block you anytime they want (read other reviews about this issue)
  • Payment gateway
  • Payment request management
Payment Gateways (6)
5%
0.5
Fraud Detection
10%
1.0
API or SDK
N/A
N/A
Recurring Payment Support
N/A
N/A
Billing and Invoicing Support
10%
1.0
Global Support
10%
1.0
Payment Form Acceptance
N/A
N/A
  • In my experience they blocked our account with 5 figures on a balance
  • We were not able to pay our contractors on time, and were forced to use alternative systems with higher fees (10%)
The support is really awful. They send you generic answers, and actually don't really understand what is going on. For example, when our re-verification was stuck, support agents told me that the account is active and you can send a payment. I did that, my card was charged, but the payment was declined, because the account was not active.
I am now aware of this option
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Payoneer helps us to get hold of finances in distinctive currencies. It made our process less complicated and as well satisfying our accountant. With Payoneer's capabilities, it made my online pricing a whole lot extra simpler and it will increase the reliability of online transactions.
  • Payoneer gives every new user free credit card and delivered it free of charge.
  • Payoneer gives 3 international bank accounts, USA, UK, and Canada to accept money in different currencies.
  • Payoneer tends to accept payment worldwide unlike PayPal.
  • Payoneer is not supported by some online companies to receive payment.
  • It could be little slow to load sometimes.
  • Account creation takes time to be completed which is frustrating.
Payoneer offers every user three different bank accounts which is very helpful for internet marketers. While some people use these bank account to sign up to a website that is not supported in their country e.g PayPal.
  • Payoneer is great for sending massive payments to people in the world.
  • To my experience with Payoneer, it has the lowest cost of worldwide transaction.
PayPal is accepted by country but I can only send out funds, no receiving. With Payoneer you can send and receive funds, it also has a free credit card that can be delivered to your door step.
I gave Payoneer these ratings because of it reliability and the support that it users get from it. Payoneer support literally every country and has low charge of international transactions which is very helpful to new online marketers.
1
Sending and receiving payment is the main function when using Payoneer. I also use it as a bank to keep funds due to the trust that I have for it.
2
The most common people to support Payoneer are entrepreneurs and internet marketers who are expecting and who are making payment everyday.
  • Receiving funds.
  • Sending funds.
  • Manage payment.
Payoneer helps me a lot on my online business journey, it gave me the support and functions that I want.
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