TrustRadius Insights
PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users …
Starting at $0.02 per transaction
View PricingOverview
What is PayPal Payments Pro?
PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million…
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Pricing
QR code Transactions
1.90% + fixed fee
Cloud
per transaction
Charity Transactions
2.20% + fixed fee
Cloud
per transaction
Commercial Transactions - In-Store
2.70% + fixed fee
Cloud
per transaction
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PayPal Payments Pro?
PayPal Payments Pro Video
How PayPal Works
PayPal Payments Pro Competitors
PayPal Payments Pro Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.
Reviewers rate Support Rating highest, with a score of 2.3.
The most common users of PayPal Payments Pro are from Small Businesses (1-50 employees).
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(228)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users have praised its convenience and security in facilitating transactions, whether it's reimbursing group expenses, processing payments for an ecommerce business, or distributing payroll for a large company. With its integration capabilities, PayPal Payments Pro seamlessly works with other platforms like BigCommerce Store and Shopify, instilling trust among customers and reducing cart abandonment. Freelancers and contractors have also benefited from the platform, as it simplifies payment processes, eliminates the need for manual checks, and ensures accurate record-keeping. Additionally, PayPal Payments Pro has become a popular choice among non-profit organizations for its ease of use and lower processing charges compared to other event management software. The user-friendly interface and fast payment transfers have made it a preferred option for businesses of all sizes, offering a pleasant experience with minimal wait times for payments to be received.
Intuitive and User-Friendly Interface: Many users have praised PayPal Payments Pro for its highly intuitive and user-friendly interface. They have found the clean layout and intuitive design of the platform to be easy to navigate, allowing them to perform tasks efficiently. This emphasis on a positive user experience through a well-designed interface has been appreciated by reviewers.
Efficient Mobile App Performance: The mobile application of PayPal Payments Pro has received high praise from reviewers for its speed and efficiency. Users have mentioned that they can make quick payments within seconds, which contributes to their convenience and productivity when managing payments on the go. The swift payment processing and fast performance of the mobile app have been recognized as valuable features by users.
Seamless Integration Capabilities: Reviewers have highlighted PayPal Payments Pro's integration capabilities as a significant advantage. They appreciate how the platform simplifies the checkout process and seamlessly integrates with websites and platforms like WooCommerce. This seamless integration saves time and effort for businesses, enhancing workflow efficiency for users.
Difficulty in reaching customer support: Some users have expressed frustration with the lack of support options and difficulty in reaching a live person for assistance. They mention that only email communication is available, and the responses received are often unsatisfactory and do not provide helpful information.
High fees for international payments: Several users have complained about the high fees associated with international payments. They mention charges for international transfers, currency exchange, and poor exchange rates. Some users question why they cannot add a bank account in a foreign currency and suspect that PayPal's motivation is to collect fees.
Funds or accounts being blocked without explanation: A number of users have reported instances where their funds or accounts were blocked without any explanation or reason provided by PayPal. They feel frustrated as PayPal holds their funds without providing any real information on why this action was taken.
Attribute Ratings
Reviews
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Score 9 out of 10
Vetted Review
Verified User
- Google Pay (formerly Google Wallet)
They are both great but the reputation of Paypal Payments Pro which has been around a lot longer is a significate difference when dealing with vendors. Paypal Payments Pro is a well respected name and known for making monetary transaction safe and secure . This gives us peace of mind that we our in good hands with making purchases.
March 21, 2022
Security in transactions and billing
Score 8 out of 10
Vetted Review
Verified User
It is an excellent alternative, with a great interface, however, we become much more familiar with PayPal Payments because most of our clients and business partners use it, it makes our work environment more pleasant, and we have no problems processing payments.
December 13, 2021
Good payment processor from a well known brand
- Stripe
Stipe is a little more complex to use but has better rates. In this particular instance, the client was more familiar with PayPal and wished to go with something they had heard of. They had already used PayPal (and had an account) and said that they felt more comfortable using the software.
November 25, 2021
Earn Dollars in South Africa
We use PayFast to accept local online payments in South Africa. PayFast works well to receive Rands although PayFast does not support invoicing. PayFast does however support recurring payments in the form of a "payment subscription". Payfast has fewer overall features however, this makes the platform design simple and easy to use.
September 01, 2021
PayPal is not your Pal
Score 1 out of 10
Vetted Review
Verified User
I believe Cash App and Venmo are better ways to transfer money with better customer service and support and so many less restrictions.
June 24, 2021
A reliable and easy to implement payment system
- Payoneer and Google Pay (formerly Google Wallet)
From my personal experience, PayPal Payments is by far the easiest to implement and better supported and documented. Other options are either over complicated or too expensive.
PayPal is much easier to use and it gave me options to pay through PayPal directly when doing online purchases. Costs were also more advantageous as I wouldn't have large amounts of money to transfer.
June 21, 2021
PayPal Payments: Great for Beginners
- Stripe
Stripe is not as robust as PayPal. PayPal offers way more services and features compared to Stripe. Stripe is a good platform that integrates well with other software. But Stripe doesn't have all the benefits that a giant like PayPal has. Stripe is a bit more difficult to set up and navigate than PayPal is. We started with PayPal and still use it primarily, but we also use Stripe for some software.
June 07, 2021
Ability to send and receive instant payments.
For us, TransferWise was a very good option to be able to send and receive payments, it is a very reliable system and allowed our employees to receive payroll money safely, however, the reason we prefer PayPal Payments is because offers us a more instantaneous receipt of money, TransferWise made us wait several days for payments to be completed, we had to wait a long time for our employees to receive the money we sent them. PayPal Payments is very different, payments are completed instantly, the only delay is the one that is placed with the freezing of funds when sending money to a new employee.
- Stripe
Stripe has lower fees which I like better, but money takes longer to reach my bank.
I haven't heard of Stripe freezing people's funds either, which is a major concern of mine in continuing to use PayPal.
I use both but I feel obliged to use PayPal due to it being widely used.
I haven't heard of Stripe freezing people's funds either, which is a major concern of mine in continuing to use PayPal.
I use both but I feel obliged to use PayPal due to it being widely used.
May 29, 2021
PayPal Payments -- it's a no-brainer
PayPal Payments, at the end of the day, was an easy sell to management and an auto integration with our eCommerce software. We already informally accepted PayPal for international customers to reduce risk, and taking it a step further was an easy next step. It was a one or two-click integration with no messy API keys.
PayPal Payments is probably my favorite payment app because it is the most intuitive, it is easy to use, and it is also one of the longest standing apps which has given ample time to become familiar with it and ensure that it works well. It allows employees to designate one person to front a payment for a bill and seamlessly pay a vendor, and also ensures that the payor is paid back timely, promptly, and efficiently regardless of whether they are in the same office, working remotely, or simply don’t have cash. It also is very helpful in that it allows the payor to send a request for a specific amount of money so that others do not have an issue finding exact change.
We didn't go for any other alternatives to PayPal Payments, as it's considered the gold standard for accepting quick payments.
May 22, 2021
PayPal Payments makes selling easy!
Score 9 out of 10
Vetted Review
Verified User
We use Authorize.Net on one of our other websites as the payment processor. It is good too but definitely took a while to integrate because of some issues. PayPal Payments was much easier.
May 22, 2021
A Must Have Payment Option!
- Apple Pay and Google Pay (formerly Google Wallet)
I don't think there's really any competition here. There's Venmo (also owned by PayPal) who is now offering business accounts, but it still isn't quite the same.
The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards.
I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.
The closest thing in terms of ease of use would be Apple Pay or Google Pay (and there are a handful of others out there, but we offer Apple and Google Pay). As a business, I prefer Apple or Google Pay to PayPal Payments, but we offer either Google or Apple Pay, PayPal, and credit card options and PayPal is always right up there with credit cards.
I don't foresee us ever getting rid of PayPal Payments as an option, but we do try to only offer it on request for higher ticket items or high dollar installment purchases.
May 22, 2021
PayPal Payments - great tool for new businesses
PayPal Payments is probably the lowest-grade product compared to Wave Accounting and HoneyBook. It is very basic where Wave gives you more detailed reports about your income/expenses, the ability to track your expenses, personalize your account more, and other features. The difference that made me upgrade from Wave (free like PayPal Payments) to HoneyBook is the ability to include contracts with my invoices, keep track of separate projects, keep contact information in a CRM database, use a scheduling tool for people to book appointments (and link into my website), and more. HoneyBook has far more features but it is also not a free tool so you are paying for the luxury of the other tools. You can get a lot of the tools free in a variety of platforms with limits on each but when you get to a good point in your business, it's great to spend a little extra so you can afford to have everything in one spot making life a lot easier.
- Stripe, Authorize.Net and Payoneer
- On the micropayments side, PayPal Payments was the clear victor, charging significantly less as compare to other payment gateways in past.
- PayPal Payments used to return our original processing fee in the past.
- PayPal Payments is currently available in over 200 countries/regions (Africa, Americas, Asia Pacific, and Europe) and supports 25 currencies this was a major reason in the past we opted for PayPal Payments.
May 22, 2021
PayPal Payments - Anytime, Anywhere!
PayPal Payments is simpler and easier to use. It is more robust and dependable than the others. It is more flexible and reliable than much larger and far more expensive solutions. It is easier to use and train someone to use and incorporate into the daily business environment. We can spend more time on our work than working on it.
- Stripe
We chose PayPal Payments about 10 years ago because it was easy to get up and running. We had not considered using another provider until recently when we had a less-than-positive experience with PayPal customer service. Stripe is an up-and-coming competitor with PayPal Payments. We prefer the ability of Stripe to accept payments without the need or pressure to create a PayPal or user account.
- Paytm is an Indian competitor of PayPal Payments. Which supports UPI transactions, but not easy to make international payments like PayPal.
- RazorPay is another product. I have tried to use it in one of my project, but later changed my mind to PayPal Payments because of some requirements.
- RazorPay also need some more proofs to use it in a business than PayPal Payments
PayPal Payments is simple to implement and use. Most of the clients prefer to use PayPal Payments instead of other similar services, sustaining the choice of implementing the tool as a digital service for online payments. I would suggest adopting it as an additional service to receive fast and secure payments.
May 22, 2021
PayPal Payments is a Great Product
We use PayPal Payments largely because it's easy and all of our partners, on the supply side and the client side, can use it, too. It makes the payment process simple and fast, and many partners already use PayPal Payments, so it saves them time, too. We trust the name PayPal Payments, though we aren't always sure about security. However, it has been around longer than some competitors.
May 22, 2021
PayPal Payments for Small Non Profits
- Square POS and Stripe
We use other products for other situations, but as far as sending money PayPal is hard to beat. We've used Square POS at live events to collect donations and payments for tickets, simply because the swipe accessory for iPhone was convenient and easy to use. We haven't had live events since March 2020, so I'm planning to look into whether PayPal offers a similar accessory for collecting payments in person.
We use Stripe as the backend payment processor on our website now because it is native to Squarespace. If that weren't the case, we'd be using PayPal still.
We use Stripe as the backend payment processor on our website now because it is native to Squarespace. If that weren't the case, we'd be using PayPal still.
I have used Zelle, Venmo, Cash App, Amazon Pay, and others only because they are popular with other people who wished to be paid that way. I got PayPal first, years ago, have used it on our website for our customers, and still like it the best. I have another friend who runs a business try other apps and products for collecting funds on her website/in-store, and she went back to PayPal because of PayPal's fair and ethical practices and low fees.
May 22, 2021
The Real Deal Using PayPal Payments
- Stripe, Square for Retail and Square POS
PayPal was one of the first companies to offer the swipe via phone equipment and feature for sales and easily integrated products from the e-commerce site. Although other companies began and do offer the same features, PayPal was/is the most well-known and established payment processor trusted by customers to use.