PayPal Payments Pro

PayPal Payments Pro Reviews

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Ratings and Reviews
(1-25 of 75)

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SM Iftekhar Shaboj | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Making safer & quicker transactions
  • Outstanding support
  • Extremely Secured
  • fully customized online checkouts
  • Great in creating invoices online
  • Support a tons of country
  • Need to expand in the minor countries.
  • The fees they are charging are somewhat higher & the conversion rate is pretty lower than the market price.
  • They hold the account for a slight changes which make us sufferer.
September 15, 2021

A Real Pal

Jawaid Hameed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Client billing
  • Re-curring monthly payments on autopilot execution
  • Sending money to friends without any fees
  • Ease of software useability
  • Transaction cost can be reduced a bit
  • International bank accounts should get linked
  • Phone based client service needs improvement
Jessica Alvarez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
  • The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
  • Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.
  • The main problems that occur in PayPal is when I make a payment towards a new employee. When PayPal detects that I am sending money to a new person, it places a freeze on the funds for 48 hours. It's a bit annoying, because I would like to make payments to my new employees instantly like I do to my old employees.
  • The process of adding my bank account and my credit card to my PayPal account was quite a complex process. PayPal did not allow me to add my bank account and credit card instantly, I had to call PayPal support to do the process for me, since the system did not allow me, it was a long and complex process.
Ramakant Rout | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • PayPal API easily integrates with websites.
  • PayPal Payments is more secure and easy accessible.
  • Create automated invoices using PayPal Payments system.
  • PayPal transaction fees are higher than other payment gateways.
  • Many countries do not receive PayPal Payment gateways.
  • PayPal takes 4-7 days to [deposit] funds in to bank account.
Andy Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • It makes it really easy to take payments online.
  • It is easy to get your funds transferred into your bank.
  • Very straightforward fees for processing. Unlike typical merchant services from local banks.
  • PayPal could do a better job of letting people know that they can use a credit card. I have had several clients tell me they don't have PayPal and then they don't finish the transaction even though you can pay with a credit card and not have a Paypal account.
  • PayPal could always lower their fees to be more competitive.
  • Allowing people to pay in crypto would be great.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Customer protection against fraud
  • API documentation
  • Sandbox support
  • Easy implementation of payments with their services
  • You can have too many fees per transaction sometimes
  • You might not get access immediately to your funds after refunds
  • You might not get access immediately to your funds after a payment
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Secure payment
  • Multiple currencies support
  • Not charge any maintenance fee
  • Easy to use and set up
  • PayPal [Payments]' transaction fees are higher than other payment getaway
  • Customer Support is not good all the time
  • PayPal [Payments] is the number one target for hackers, scammers, and fraud
  • PayPal [Payments] is not available in some countries
September 01, 2021

PayPal is not your Pal

Score 1 out of 10
Vetted Review
Verified User
Review Source
  • when making payments to users
  • seeing your balance available for payments
  • user interface is clear on Mobile phones
  • When you have overpaid by accident it is impossible to get moneys refunded by EFT they say they can't do it. Why? This is a bank, as they are owned by Synchrony bank. They can take EFTs but not use EFT for refunds, They say a check is coming, they use US Postal service and I had to wait more than 15 days for the check to arrive
  • When using it as customer when paying your bill you have to 14 days for Electronic funds transfers to credited, it is a totally unworkable amount of time. This is not a paper check electronically transferred money from my bank. Why does it take 14 days for an EFT to transfer?
  • Customer service is surly and can never provide an answer as to what their policy is. When i asked why it takes 14 days to have an EFT clear they said the amount was to large, what kind of bank is this when a $2600 dollar payment is too large. the payment cleared my bank that day why does it take Synchrony/ Paypal so long? Because they want the use of customer funds for free. This borders on bank fraud. I would never use PayPal for payment for my project. Agents continue to repeat the same answer to different questions, i was put on hold at one point for 12 minutes and disconnected and no call back even though they had my number.
  • The so called policies are hidden to user buried deep in pages of terms of use. How can they hold funds for 2 weeks on electronic transfers?
Blake Baron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Super simple integration.
  • Excellent brand recognition and trust.
  • Really responsive tech support.
  • Quick settlement of funds after payment.
  • Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
  • The PayPal logo on the checkout page can be kind of large and obtrusive.
  • They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
Jaime L. Regan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of sending payments for reimbursement
  • Ease of requesting precise amounts of payments for reimbursement
  • Ease of accessing the app from anywhere
  • PayPal Payments could sync with things like Apple Pay to add stored payment methods
  • PayPal Payments sometimes has errors in syncing contact information
  • PayPal Payments could also sync with other banking apps to add stored payment methods
Ashlie Pappas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • User friendly
  • Simplifies the check out process
  • Customer only needs to be able to log in to their PayPal account versus finding and entering in a long credit card number
  • Ease of use
  • Reliable
  • It is NOT a good option for anything other than one-time payments - the rate of those who just go in and cancel their billing arrangement in PayPal Payments is drastically higher than those who make recurring payments via credit card
  • Their customer service is a nightmare, both for the customer and the vendor
  • They can hold funds at will, creating major issues with AR
Sanchit Kharbanda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • You can Keep track of transactions and conform accounts daily
  • Require users set strong passwords
  • PayPal Payments also comes with an encryption feature that protects our customer’s and our data to the highest possible standard of security.
  • Like its desktop version, PayPal Payments has a mobile application that is super easy to operate.
  • PayPal Payments is extremely user-friendly and easy to use and comes up with a Great user interface.
  • PayPal Payments can freeze accounts without warning which is ruinous for business.
  • PayPal Payments’ transaction fees are quite higher if you compare with other payment gateways.
  • It can take 4-5 business days for withdrawn funds to clear in your bank account.
  • Some user across the company do complain that the quality of PayPal Payments' phone customer service is uncertain.
Alfred Brock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Direct deposit - we are able to accept payments directly and easily
  • Ease of finding historical transactions - it has reduced our overall records burden a great deal
  • Auto payments - it has allowed us to quickly and efficiently pay for goods and services or accept payments immediately no matter where our agents are located
  • I believe that having a video chat feature would be helpful in the app
  • I believe having a link to a phone line would be useful
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Trusted by wide variety of customers around the globe
  • Offers secure environment for processing payments
  • Integrates easily with your websites
  • Fast payment processing
  • Customer support is very slow and needs more improvement
  • Lack of customization
  • Very few options available on the mobile application for managing payments received
Jennifer Stirling | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Great transparency and easy to understand what the service will or will not do.
  • Gives options for payment (credit/debit/bank).
  • A solid business that has been around since 1998. I would choose PayPal over any other service of its kind.
  • Easy to resolve disputes/PayPal is ethical and fair.
  • Sometimes the fees for the recipient in other countries (US to Mexico, for example) are quite high.
  • Once funds are sent, it's very hard to get them returned. For example, if you send funds to an email that is no longer being used, the user of that email has to figure out how to log in to their old account and return the money to you.
Alejandro Pineda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Payments are really fast.
  • Almost all vendors work with PayPal.
  • The payment policies that PayPal have work excellent.
  • The problem resolutions in case you have a dispute is not fast.
  • The currency conversion should be more flexible in case you want to use your local currency.
Alan Bloxham | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • PayPal Payments is great with confirming payments you send out or receive
  • PayPal Payments is secure because it has multiple authentications while setting up the platform and each subsequent use.
  • I think PayPal Payments could do better at explaining extra fees from within the app. There are resources online, but some people may want the answers to be more prevalent.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Simple interface.
  • Everyone is familiar with paypal and usually has an account.
  • They accept payments in a lot of industries where others will not.
  • PayPal Payments could take down the transaction fee as it is pretty high.
  • They charge a lot to be able to transfer currency, etc.
  • Paypal protection can screw the seller.

PayPal Payments Pro Scorecard Summary

What is PayPal Payments Pro?

PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.

PayPal Payments Pro Video

How PayPal Works

PayPal Payments Pro Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Commercial Transactions - Online2.90% + fixed feeper transaction
Commercial Transactions - In-Store2.70% + fixed feeper transaction
PayPal's pay later offers2.90% + fixed feeper transaction
QR code Transactions1.90% + fixed feeper transaction
Venmo2.90% + fixed feeper transaction
Charity Transactions2.20% + fixed feeper transaction

PayPal Payments Pro Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is PayPal Payments Pro?

PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.

What are PayPal Payments Pro's top competitors?

Amazon Pay, Paytm, and Sage Pay are common alternatives for PayPal Payments Pro.

What is PayPal Payments Pro's best feature?

Reviewers rate Support Rating highest, with a score of 5.5.

Who uses PayPal Payments Pro?

The most common users of PayPal Payments Pro are from Small Businesses and the Marketing & Advertising industry.