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PayPal Payments Pro

PayPal Payments Pro

Overview

What is PayPal Payments Pro?

PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million…

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Recent Reviews

TrustRadius Insights

PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users …
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A Real Pal

9 out of 10
September 15, 2021
Paypal payments solution is used for my part-time ecommerce business. The payments that I need to make for purchasing any software or …
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PayPal is not your Pal

1 out of 10
September 01, 2021
PayPal is NOT used by my organization. I used it to see how we could implement it in a future mobile project we are working on it failed …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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QR code Transactions

1.90% + fixed fee

Cloud
per transaction

Charity Transactions

2.20% + fixed fee

Cloud
per transaction

Commercial Transactions - In-Store

2.70% + fixed fee

Cloud
per transaction

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Details

What is PayPal Payments Pro?

PayPal Payments Pro Video

How PayPal Works

PayPal Payments Pro Competitors

PayPal Payments Pro Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

PayPal Payments Pro is an enterprise-class ecommerce payment solution, that provides payment processing security to build a professional-grade ecommerce site. It can be configured to meet business needs and works across devices. Users can tap into over 390 million active customer accounts around the globe.

Alipay, Finix, and kevin. are common alternatives for PayPal Payments Pro.

Reviewers rate Support Rating highest, with a score of 2.3.

The most common users of PayPal Payments Pro are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(228)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

PayPal Payments Pro has proven to be a versatile and reliable payment processing solution for various industries and businesses. Users have praised its convenience and security in facilitating transactions, whether it's reimbursing group expenses, processing payments for an ecommerce business, or distributing payroll for a large company. With its integration capabilities, PayPal Payments Pro seamlessly works with other platforms like BigCommerce Store and Shopify, instilling trust among customers and reducing cart abandonment. Freelancers and contractors have also benefited from the platform, as it simplifies payment processes, eliminates the need for manual checks, and ensures accurate record-keeping. Additionally, PayPal Payments Pro has become a popular choice among non-profit organizations for its ease of use and lower processing charges compared to other event management software. The user-friendly interface and fast payment transfers have made it a preferred option for businesses of all sizes, offering a pleasant experience with minimal wait times for payments to be received.

Intuitive and User-Friendly Interface: Many users have praised PayPal Payments Pro for its highly intuitive and user-friendly interface. They have found the clean layout and intuitive design of the platform to be easy to navigate, allowing them to perform tasks efficiently. This emphasis on a positive user experience through a well-designed interface has been appreciated by reviewers.

Efficient Mobile App Performance: The mobile application of PayPal Payments Pro has received high praise from reviewers for its speed and efficiency. Users have mentioned that they can make quick payments within seconds, which contributes to their convenience and productivity when managing payments on the go. The swift payment processing and fast performance of the mobile app have been recognized as valuable features by users.

Seamless Integration Capabilities: Reviewers have highlighted PayPal Payments Pro's integration capabilities as a significant advantage. They appreciate how the platform simplifies the checkout process and seamlessly integrates with websites and platforms like WooCommerce. This seamless integration saves time and effort for businesses, enhancing workflow efficiency for users.

Difficulty in reaching customer support: Some users have expressed frustration with the lack of support options and difficulty in reaching a live person for assistance. They mention that only email communication is available, and the responses received are often unsatisfactory and do not provide helpful information.

High fees for international payments: Several users have complained about the high fees associated with international payments. They mention charges for international transfers, currency exchange, and poor exchange rates. Some users question why they cannot add a bank account in a foreign currency and suspect that PayPal's motivation is to collect fees.

Funds or accounts being blocked without explanation: A number of users have reported instances where their funds or accounts were blocked without any explanation or reason provided by PayPal. They feel frustrated as PayPal holds their funds without providing any real information on why this action was taken.

Attribute Ratings

Reviews

(1-25 of 73)
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Score 9 out of 10
Vetted Review
Verified User
  • Tracking my purchases
  • Review my expenditures at a glance through PayPal Payment Pro.
  • Excellent at paying our creditors/vendors immediately when needed.
  • The refund process seems to be delayed on occasions.
  • Line of credit increase could be a lot more simple.
Rohit Langde | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Direct deposit to bank account in 24 hours of payment receipt.
  • Accepts payments from around the globe covering almost all the countries.
  • No Learning curve and easy to implement.
  • Higher transaction charges might shy away sellers.
  • Very much inclined towards buyer's protection. Seller is not always covered and at risk.
  • They block or limit accounts without giving sufficient reasons. It is recommended to play within limits.
Carlos Begazo | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
  • I like the billing service; our customers receive the bill for their purchase at the moment in a detailed and personalized way.
  • Currency denomination changes, our clients come from different places, and we receive payments in other currencies, making the change is simple and efficient.
  • The mobile app is the best solution to manage the entire payment system, it is easy and fast to use. To check that we received the money, Paypal is always active and sends notifications quickly.
  • There are many functions that I would like to work smoothly without the need to call support, sometimes they retain the money for a few hours when the account where we transfer is new, this is not a comfortable process.
  • The rates could be more affordable, I feel that compared to other tools, Paypal commissions are still a bit expensive.
  • It is not available in our local currency, so we must make the changes to another currency, then to our card to be able to withdraw the money
September 15, 2021

A Real Pal

Jawaid Hameed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Client billing
  • Re-curring monthly payments on autopilot execution
  • Sending money to friends without any fees
  • Ease of software useability
  • Transaction cost can be reduced a bit
  • International bank accounts should get linked
  • Phone based client service needs improvement
September 01, 2021

PayPal is not your Pal

Score 1 out of 10
Vetted Review
Verified User
  • when making payments to users
  • seeing your balance available for payments
  • user interface is clear on Mobile phones
  • When you have overpaid by accident it is impossible to get moneys refunded by EFT they say they can't do it. Why? This is a bank, as they are owned by Synchrony bank. They can take EFTs but not use EFT for refunds, They say a check is coming, they use US Postal service and I had to wait more than 15 days for the check to arrive
  • When using it as customer when paying your bill you have to 14 days for Electronic funds transfers to credited, it is a totally unworkable amount of time. This is not a paper check electronically transferred money from my bank. Why does it take 14 days for an EFT to transfer?
  • Customer service is surly and can never provide an answer as to what their policy is. When i asked why it takes 14 days to have an EFT clear they said the amount was to large, what kind of bank is this when a $2600 dollar payment is too large. the payment cleared my bank that day why does it take Synchrony/ Paypal so long? Because they want the use of customer funds for free. This borders on bank fraud. I would never use PayPal for payment for my project. Agents continue to repeat the same answer to different questions, i was put on hold at one point for 12 minutes and disconnected and no call back even though they had my number.
  • The so called policies are hidden to user buried deep in pages of terms of use. How can they hold funds for 2 weeks on electronic transfers?
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Customer protection against fraud
  • API documentation
  • Sandbox support
  • Easy implementation of payments with their services
  • You can have too many fees per transaction sometimes
  • You might not get access immediately to your funds after refunds
  • You might not get access immediately to your funds after a payment
Ramakant Rout | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • PayPal API easily integrates with websites.
  • PayPal Payments is more secure and easy accessible.
  • Create automated invoices using PayPal Payments system.
  • PayPal transaction fees are higher than other payment gateways.
  • Many countries do not receive PayPal Payment gateways.
  • PayPal takes 4-7 days to [deposit] funds in to bank account.
Andy Ryan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It makes it really easy to take payments online.
  • It is easy to get your funds transferred into your bank.
  • Very straightforward fees for processing. Unlike typical merchant services from local banks.
  • PayPal could do a better job of letting people know that they can use a credit card. I have had several clients tell me they don't have PayPal and then they don't finish the transaction even though you can pay with a credit card and not have a Paypal account.
  • PayPal could always lower their fees to be more competitive.
  • Allowing people to pay in crypto would be great.
Jessica Alvarez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • PayPal offers me the option of converting my currency deposited in my account to another currency, so I can complete all kinds of payments and send money to employees who are in another country for business reasons.
  • The mobile phone application is too fast, I can make payments to my employees in a matter of seconds without having to wait for the web version to load.
  • Scheduled payments are great. PayPal allows me to add a list of contacts to my PayPal Business account, and after adding the contacts, I can schedule payments for a specific day and time. It's easier to make automated payroll payments with PayPal.
  • The main problems that occur in PayPal is when I make a payment towards a new employee. When PayPal detects that I am sending money to a new person, it places a freeze on the funds for 48 hours. It's a bit annoying, because I would like to make payments to my new employees instantly like I do to my old employees.
  • The process of adding my bank account and my credit card to my PayPal account was quite a complex process. PayPal did not allow me to add my bank account and credit card instantly, I had to call PayPal support to do the process for me, since the system did not allow me, it was a long and complex process.
Blake Baron | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Super simple integration.
  • Excellent brand recognition and trust.
  • Really responsive tech support.
  • Quick settlement of funds after payment.
  • Sometimes the UX flow would not deliver the customer back to our site, leaving orders in limbo "Pre-approved" status. The customer would call days later asking why we hadn't shipped it.
  • The PayPal logo on the checkout page can be kind of large and obtrusive.
  • They mention new features and programs on their login page, but it's hard to find any details on them deeper in the software.
Jaime L. Regan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Ease of sending payments for reimbursement
  • Ease of requesting precise amounts of payments for reimbursement
  • Ease of accessing the app from anywhere
  • PayPal Payments could sync with things like Apple Pay to add stored payment methods
  • PayPal Payments sometimes has errors in syncing contact information
  • PayPal Payments could also sync with other banking apps to add stored payment methods
Score 9 out of 10
Vetted Review
Verified User
  • Simple interface.
  • Everyone is familiar with paypal and usually has an account.
  • They accept payments in a lot of industries where others will not.
  • PayPal Payments could take down the transaction fee as it is pretty high.
  • They charge a lot to be able to transfer currency, etc.
  • Paypal protection can screw the seller.
Ashlie Pappas | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • User friendly
  • Simplifies the check out process
  • Customer only needs to be able to log in to their PayPal account versus finding and entering in a long credit card number
  • Ease of use
  • Reliable
  • It is NOT a good option for anything other than one-time payments - the rate of those who just go in and cancel their billing arrangement in PayPal Payments is drastically higher than those who make recurring payments via credit card
  • Their customer service is a nightmare, both for the customer and the vendor
  • They can hold funds at will, creating major issues with AR
Sanchit Kharbanda | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • You can Keep track of transactions and conform accounts daily
  • Require users set strong passwords
  • PayPal Payments also comes with an encryption feature that protects our customer’s and our data to the highest possible standard of security.
  • Like its desktop version, PayPal Payments has a mobile application that is super easy to operate.
  • PayPal Payments is extremely user-friendly and easy to use and comes up with a Great user interface.
  • PayPal Payments can freeze accounts without warning which is ruinous for business.
  • PayPal Payments’ transaction fees are quite higher if you compare with other payment gateways.
  • It can take 4-5 business days for withdrawn funds to clear in your bank account.
  • Some user across the company do complain that the quality of PayPal Payments' phone customer service is uncertain.
Alfred Brock | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Direct deposit - we are able to accept payments directly and easily
  • Ease of finding historical transactions - it has reduced our overall records burden a great deal
  • Auto payments - it has allowed us to quickly and efficiently pay for goods and services or accept payments immediately no matter where our agents are located
  • I believe that having a video chat feature would be helpful in the app
  • I believe having a link to a phone line would be useful
Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to email invoices using the PayPal Payments website
  • Simple to transfer funds from PayPal Payments to your bank
  • Customized electronic invoices for improved branding
  • PayPal Payments requires customers in some countries (Australia) to create a PayPal account instead of paying as a guest
  • PayPal Payments pushes payers to create PayPal accounts which is not convenient for our customers. The option to pay-as-guest is available, but not easy to find.
  • PayPal Payments customer support is difficult to contact. Long phone wait times.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Request payment from someone via mail.
  • Anyone can make payment to PayPal wallets, even if they don't have an account in it.
  • Automatic money transferring from PayPal wallet to bank accounts.
  • Detailed transactions history will be shown in home screen.
  • Anyone can make payment, in any currency.
  • Request money via mobile number, or some social platforms like, WhatsApp, Instagram etc.
  • UPI Transaction will be helpful if available.
  • Reduce wallet to bank account transactions days
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Trusted by wide variety of customers around the globe
  • Offers secure environment for processing payments
  • Integrates easily with your websites
  • Fast payment processing
  • Customer support is very slow and needs more improvement
  • Lack of customization
  • Very few options available on the mobile application for managing payments received
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