Alot of Fees out of nowhere
We used PaySimple to ACH debit customer funds on a daily basis. We were doing close to 1000 per month in debits. After years of slowly …
Starting at $59.95 per month
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What is PaySimple?
PaySimple is a payment gateway software solution offered by PaySimple.
Recent Reviews
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Pricing
Subscription
$59.95
Cloud
per month
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://paysimple.com/pricing.html?keyw…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $59.95 per month
Product Demos
FinovateFall 2012 / PaySimple
YouTube
PaySimple Demo
YouTube
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is PaySimple?
PaySimple is designed to provide a better way to accept payments. Developed for the needs of service-based businesses, PaySimple delivers payment and billing solutions that the vendor states are preferred by over 20,000 businesses each day. PaySimple boasts unmatched, personal customer support from a dedicated customer success and care team. With its API, PaySimple presents a trusted technology partner for payment integrations; natively handling cashflow within SaaS products and mobile applications.
Specialties: Online Payments, Mobile Payments, POS, Recurring Billing, Customer Management, Online Payment Forms, E-Invoicing, Cashflow Reporting, eCheck processing, Dedicated Merchant Accounts, Payment Integration
Specialties: Online Payments, Mobile Payments, POS, Recurring Billing, Customer Management, Online Payment Forms, E-Invoicing, Cashflow Reporting, eCheck processing, Dedicated Merchant Accounts, Payment Integration
PaySimple Features
- Supported: Invoicing
- Supported: Recurring Billing
- Supported: Point of Sale (POS)
- Supported: Hosted Web Payment Forms
- Supported: Mobile Payments
- Supported: Reporting/Analytics
- Supported: ACH Payment Processing
- Supported: Debit/Credit Card Payment Processing
PaySimple Screenshots
PaySimple Videos
Accept Credit Card Payments with PaySimple
Welcome to PaySimple Tour
PaySimple Competitors
PaySimple Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
PaySimple is a payment gateway software solution offered by PaySimple.
PaySimple starts at $59.95.
The most common users of PaySimple are from Small Businesses (1-50 employees).
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Reviews and Ratings
(18)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
PaySimple is a versatile electronic payment collection tool that businesses rely on for a range of payment processing needs. Users have found value in its e-commerce and payment processing features, enabling them to effortlessly send out recurring invoices and collect payments with minimal customer interaction. This is particularly useful for businesses that require monthly recurring payments from retainer clients, as well as for one-off and yearly invoices. The software's payment portal feature has also been appreciated by users, providing a convenient solution for credit card payments, especially when clients prefer this method. Additionally, PaySimple offers customizable reporting features that allow businesses to track revenue, share employee revenue, and incentivize and provide bonuses - all of which have received positive feedback from users.
However, some users have encountered challenges with PaySimple. There have been instances where the processor abruptly shut down their CPA business and held funds for 180 days without any appeals or review process, which understandably caused frustration. Another concern raised by users is the monthly non-PCI compliance fee, which prompted a shift to an alternative payment software offered by a bank in one case.
Despite these challenges, PaySimple continues to be recommended by users for various use cases. For instance, it is highly recommended for schools looking for an online tuition payment solution that integrates seamlessly with Gradelink. Parents appreciate the convenience of making online payments without having to log into PaySimple separately. ACH payments are preferred by customers for services and subscriptions, as it offers ease of access and reduces administrative work compared to credit card payments. Overall, PaySimple stands as a reliable standalone solution for handling multiple billing needs such as point of sale transactions, recurring billing, and daily debits across a network of businesses.
Reviews
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January 30, 2024
Alot of Fees out of nowhere
Score 3 out of 10
Vetted Review
Verified User
- Software Design
- Easy to Use
- Backdoor Fees
- In my experience, Nonsense Termination
- In my experience, Live Support Doesnt Work
February 22, 2022
PaySimple Review
Score 1 out of 10
Vetted Review
Verified User
- In my opinion, great at charging excessive fees
- In my experience, it makes PCI compliance impossible for small business owners
- I believe it is great at ensuring unhappy clients remain unhappy
- In my experience, customer service is rude and takes it personally when a customer is unhappy
- PCI compliance should be more reasonable for a small business vendor like PaySimple
February 28, 2021
Easy to start. Very easy to reach people who can help.
- Extremely easy to reach a person who can diagnose and solve problems. Rarely more than one hand off.
- Simple navigation and polished links for clients to use.
- My DR's are able to produce reports quickly with the software.
- More proactive and empowering role in merchant fee's and alternative processors. Transparency is challenging in understanding Paysimple's role and relationship to the processors.
- Identifying areas for further value to clients.
- More targeted small to mid-size business perspective to anticipate growth challenges and prevent blocks on funds for legitimate sales and growth.
June 26, 2018
Streamline and Speed Up Recurring Billing
- PaySimple is awesome for recurring payments. It's easy to set one up and make changes as needed. Without this feature, our business would be dead. Being able to easily set up recurring payments for our retainer is a must and PaySimple does it beautifully.
- The payment portal feature is also really good fro collecting payments of differing amounts. We setup a single portal where customers enter the payment amount accessed from a link in the invoice email. This feature has transformed out collections and cut down our time to get paid significantly.
- If you do have product type offerings, it's easy to setup individual products or an entire store.
- Collecting user entered recurring payment is a little unclear. We had to troubleshoot a bit to get this feature working properly.
- If you don't want to use a total checkout solution (just want payment buttons), the process to set it up is a bit complicated. You have to create a product then add the payment form. It's not the most intuitive process and took a little trial and error to get it how we wanted.
June 19, 2018
PaySimple VS PayPal
- Really good support and service. It's rare that a payment company answers their phone.
- Really simple UI. It's so easy to understand and use.
- Nice free add-ons such as the free booking solution and the free online store option.
- It'd be nice if they were to integrate with online form tools such as formstack.com, wufoo.com, jotform.com etc.
- It'd be nice if there was a payment option which didn't include a monthly fee but had a higher transaction fee. This is good for people who get donations or payments infrequently. For that group, PayPal is the best option because Paypal has no monthly fee but a high transaction fee.
June 15, 2018
PaySimple - A Simple Way to Accept Pay
- Their Support is very responsive and helpful. Any time that I have had trouble understanding an email I received from Pay Simple or how to update something on an invoice, I have used the chat feature. The agents are quick and provide great step by step instructions to assist. If they did not have a solution, they assured me it would be submitted as a request to development or let me know when it would be coming.
- I love the ease of initially beginning/charging a payment (either one time or recurring). It is not time-consuming and is very straightforward which is helpful when entering multiple new payments a day. Everything I need to enter a new payment is directly on the home screen and easy to find.
- I appreciate the clean layout of the homepage.
- The customer management user interface beyond the initial transaction is not the most user-friendly. It is difficult to navigate a change like updating a bank account to a recurring transaction.
- Additionally, there is currently not a way to merge contacts - so, if you have one client with multiple services that you are charging for, it creates them as a new contact for each one.
- Great user interface
- Live Help is always available
- Quick turnaround time on deposits
- There are no Cons, Paysimple is the best out there!
June 14, 2018
Cash Fast and Simple
- Bank to bank transactions allows for quick and seamless transfer of funds in a secure bank encrypted ecosystem.
- Electronic invoicing allows for rapid payment and email follow up of payment is past due.
- Service as a product online store front where we can list services much like stores list products.
- Customer service is top notch and they always have someone available to assist with set up, questions or support.
- User Interface is clean, easy to navigate and integrate with existing accounting programs.
- White label option would be a huge benefit for our needs but this is not a deterrent to adopting the platform.
- Greater accessibility to integrate with existing platforms. For instance Shopify or WooCommerce.
- The system is more for B2B and some more availability to also use B2C would be helpful.
June 13, 2018
Keep it simple with Paysimple
- Recurring billing keeps it simple for me and my staff.
- Point of sale. Just make products and services and it makes the checkout process simple.
- PaySimple has a high cost for the service and transaction fees.
- The booking service is decent. I wish they had recurring billing and if so, they'd be at 10 stars.
- Integrated Web Payment Platform
- Reporting and RSS Feeds of commonly viewed reports
- Payment scheduling and recurring payment schedules
- Customer Service and Chat Support
- There are some features that we used in Classic PaySimple that did not migrate to the new Point of Sale solution that we've grown to love. Unfortunately because of those oversights we are operating through both interfaces. However the fact that the option was available so that the features were not entirely lost is impressive in it of itself.
- There is an ability to add custom fields per transaction which for us would be extremely helpful if when added to a recurring payment schedule they would translate from a reporting standpoint with each subsequent payment. However... a custom field about a specific payment that is part of a larger payment schedule is not eligible for reporting purposes and therefor is essentially a useless feature at this time.
- PaySimple should implement a feature I've heard referred to as 'account updater'. If a customer receives a new card replacing one that is soon to expire, there is technology available to recognize this and update the information with the merchant so that a recurring payment scheduled doesn't fail when a customer forgets to call with the updated expiration date.
September 12, 2017
Recurring Payments!
- Easy to charge someone's card
- Monthly statements showing activity
- Quick pay outs
- Recurring payments should be simpler to use
August 30, 2017
PaySimple. Do It!
- Invoicing and Recurring Payments
- Customer CRM
- eCommerce Forms
- You have to use the "Customer Name" and not Company name. We deal a lot with companies. More than individuals.
- You cannot add links to forms for them to accept Terms and Conditions.