Name: Paytm
Rating: 7.5 (54 reviews)
Author: Paytm

Help Desk

Web and Video Conferencing

Customer Support

AI Code Generation

AI Development

Cross-Browser Testing

Functional Testing

PHP Frameworks

Development

Online Proctoring Software

Education

Business Intelligence (BI)

Case Management

Collaboration

Contract Analysis

Whistleblowing

Enterprise

Accounting

Financial Planning and Analysis (FP&A)

SaaS Spend Management

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Time Tracking

Workforce Analytics

Workforce Management

Human Resources

API Design

Change and Configuration Management

Cloud Storage

Cybersecurity Consulting

Data Center Backup

Data Center Cooling

Data Preparation

Data Warehouse

DevOps

Embedded Database

Fraud Detection

Function as a Service (FaaS)

Integration Platform as a Service (iPaaS)

Managed Security Service

Monolithic Frame-based Disk Arrays

Network Performance Monitoring

Requirements Management

Sensitive Data Discovery

User Virtualization

Virtualization Management

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Customer Advocacy

Email Marketing

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales

Identity Threat Detection & Response Software

Security

Apparel

Aviation

Direct Secure Messaging

Geographic Information

Healthcare Learning Management

Intelligent Document Processing

Mental Health

Practice Management

Simulation

Text Analysis

Vertical-Specific

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Top Rated 2022

### Payment Processing
Users generally appreciate Paytm's payment processing capabilities, citing its ease of use, multiple payment options, and high success rate. The platform's ability to accept various payment methods, including debit/credit cards, UPI, and net banking, has been highlighted as a key advantage. Additionally, the quick settlement of funds to bank accounts and the availability of a unique dashboard for transaction monitoring have been well-received by users. While some users have mentioned minor issues such as occasional delays in payment settlement, overall feedback on Paytm's payment processing remains positive and efficient. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-03-21-10-04-33), [2](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-31), [3](https://www.trustradius.com/reviews/paytm-2022-03-21-11-32-13), [4](https://www.trustradius.com/reviews/paytm-2021-06-10-01-45-34), [5](https://www.trustradius.com/reviews/paytm-2022-04-18-02-50-36), [6](https://www.trustradius.com/reviews/paytm-2021-05-18-00-57-46), [7](https://www.trustradius.com/reviews/paytm-2021-06-21-03-22-51), [8](https://www.trustradius.com/reviews/paytm-2022-04-28-05-40-00), [9](https://www.trustradius.com/reviews/paytm-2022-04-14-15-31-59), [10](https://www.trustradius.com/reviews/paytm-2022-03-21-12-46-28), [11](https://www.trustradius.com/reviews/paytm-2021-05-19-10-49-38), [12](https://www.trustradius.com/reviews/paytm-2021-05-18-12-07-34), [13](https://www.trustradius.com/reviews/paytm-2021-06-02-01-19-48), [14](https://www.trustradius.com/reviews/paytm-2021-02-26-08-38-15))

### Wallet Services
Users generally appreciate the convenience and ease of use provided by Paytm's wallet services for making quick payments and transferring funds. The integration of various payment methods like UPI, debit/credit cards, and wallets offers flexibility to users. However, some reviewers have pointed out limitations such as lengthy verification processes and wallet restrictions, which can be seen as areas for improvement. Despite these minor drawbacks, Paytm's wallet services are widely regarded as a reliable tool for managing financial transactions efficiently. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-03-21-12-46-28), [2](https://www.trustradius.com/reviews/paytm-2022-04-28-05-40-00), [3](https://www.trustradius.com/reviews/paytm-2022-04-18-02-50-36), [4](https://www.trustradius.com/reviews/paytm-2022-03-21-10-04-33), [5](https://www.trustradius.com/reviews/paytm-2021-05-19-10-49-38), [6](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-15), [7](https://www.trustradius.com/reviews/paytm-2021-06-02-01-19-48), [8](https://www.trustradius.com/reviews/paytm-2021-06-21-03-22-51), [9](https://www.trustradius.com/reviews/paytm-2021-06-10-01-45-34), [10](https://www.trustradius.com/reviews/paytm-2021-05-18-00-57-46), [11](https://www.trustradius.com/reviews/paytm-2021-05-18-12-07-34), [12](https://www.trustradius.com/reviews/paytm-2021-02-26-08-38-15))

### QR Code Transactions
Users consistently highlight Paytm's QR code transactions as a convenient and reliable feature for making payments and processing orders. The ability to send payment QR codes easily from mobile devices, track payments efficiently, and offer various payment methods like UPI has garnered positive feedback. However, some users suggest improvements such as streamlining the QR code payment process and expanding product offerings in the e-commerce section. Despite minor concerns, Paytm's QR code transactions remain a favored method among users for its simplicity and effectiveness in facilitating transactions. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-03-21-12-46-28), [2](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-31), [3](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-15), [4](https://www.trustradius.com/reviews/paytm-2022-03-21-11-32-13), [5](https://www.trustradius.com/reviews/paytm-2022-04-14-15-31-59), [6](https://www.trustradius.com/reviews/paytm-2022-03-21-10-04-33), [7](https://www.trustradius.com/reviews/paytm-2021-05-18-12-07-34), [8](https://www.trustradius.com/reviews/paytm-2021-05-18-00-57-46), [9](https://www.trustradius.com/reviews/paytm-2021-06-02-01-19-48), [10](https://www.trustradius.com/reviews/paytm-2021-06-10-01-45-34))

### Money Transfers
Users generally praise Paytm for its efficient money transfer capabilities. Reviewers highlight the convenience of sending and receiving money directly to bank accounts, which has streamlined financial transactions for both individuals and organizations. While some users have encountered occasional issues such as delayed transfers or interface improvements, the overall consensus leans towards the reliability and ease of use of Paytm's money transfer services. The ability to send QR codes for payments, track transactions, and receive alerts promptly are noted as key strengths of Paytm in facilitating smooth and secure money transfers. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-03-21-12-46-28), [2](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-31), [3](https://www.trustradius.com/reviews/paytm-2022-04-28-05-40-00), [4](https://www.trustradius.com/reviews/paytm-2021-06-21-03-22-51), [5](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-15), [6](https://www.trustradius.com/reviews/paytm-2022-03-21-11-32-13), [7](https://www.trustradius.com/reviews/paytm-2021-02-26-08-38-15), [8](https://www.trustradius.com/reviews/paytm-2022-04-14-15-31-59), [9](https://www.trustradius.com/reviews/paytm-2021-06-02-01-19-48), [10](https://www.trustradius.com/reviews/paytm-2021-05-18-12-07-34), [11](https://www.trustradius.com/reviews/paytm-2021-05-18-00-57-46))

### Credit and Debit Card Management
Users consistently highlight the convenience of using credit and debit cards through Paytm's platform. The ability to link various payment methods, including credit and debit cards, has been a significant advantage for users, streamlining transactions and enhancing overall user experience. However, some reviewers have expressed concerns about the higher transaction fees associated with credit card payments, indicating a potential area for improvement in Paytm's credit and debit card management. Despite this, the majority of users appreciate the ease of managing their credit and debit card payments through Paytm's platform. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-04-15-02-29-38), [2](https://www.trustradius.com/reviews/paytm-2022-04-18-02-50-36), [3](https://www.trustradius.com/reviews/paytm-2022-03-21-11-32-13), [4](https://www.trustradius.com/reviews/paytm-2022-03-21-10-04-33), [5](https://www.trustradius.com/reviews/paytm-2021-06-10-01-45-34), [6](https://www.trustradius.com/reviews/paytm-2021-05-18-00-57-46), [7](https://www.trustradius.com/reviews/paytm-2021-05-18-12-07-34), [8](https://www.trustradius.com/reviews/paytm-2019-06-07-02-32-52))

### Account Integration
Users generally praise Paytm's efficient account integration capabilities. The reviews highlight the ease of transferring money directly to bank accounts, the simplicity of the interface, and the time-saving benefits experienced by organizations. Additionally, the integration with HR suites and the ability to disburse rewards and reimbursements seamlessly contribute to the positive user sentiment towards Paytm's account integration features. Despite some concerns about customer support and verification processes, overall, users appreciate the convenience and reliability of Paytm's account integration functionalities. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-03-21-12-46-28), [2](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-15), [3](https://www.trustradius.com/reviews/paytm-2022-04-28-05-40-00), [4](https://www.trustradius.com/reviews/paytm-2022-03-21-10-04-33), [5](https://www.trustradius.com/reviews/paytm-2022-04-15-02-29-38), [6](https://www.trustradius.com/reviews/paytm-2021-05-18-12-07-34), [7](https://www.trustradius.com/reviews/paytm-2021-06-02-01-19-48), [8](https://www.trustradius.com/reviews/paytm-2021-05-18-00-57-46), [9](https://www.trustradius.com/reviews/paytm-2021-05-19-10-49-38), [10](https://www.trustradius.com/reviews/paytm-2021-02-26-08-38-15))

### Online Booking and Ticketing
Users generally praise Paytm's online booking and ticketing features. Reviewers consistently highlight the convenience and ease of booking tickets for various modes of transportation such as trains, buses, flights, and cabs through the platform. The user-friendly interface for ticket booking is particularly appreciated, making the process efficient and hassle-free. Despite some minor issues with locating certain options within the app, users find that Paytm's online booking and ticketing capabilities enhance their overall experience with the platform. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-03-21-12-46-28), [2](https://www.trustradius.com/reviews/paytm-2022-04-14-15-31-59), [3](https://www.trustradius.com/reviews/paytm-2022-04-15-02-29-38), [4](https://www.trustradius.com/reviews/paytm-2022-04-28-05-40-00), [5](https://www.trustradius.com/reviews/paytm-2021-02-26-08-38-15), [6](https://www.trustradius.com/reviews/paytm-2021-06-10-01-45-34))

### E-Commerce and Shopping
User sentiment regarding Paytm's e-commerce and shopping capabilities is mixed. While some users appreciate the convenience of making digital payments and booking services through the platform, others express concerns about the limited range of products available on Paytm Mall and the overall shopping experience. Issues such as poor customer support, verification processes, and product quality have been highlighted by reviewers. Despite some positive feedback on the user interface and ease of transactions, there is room for improvement in enhancing the overall e-commerce and shopping experience on Paytm. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-15), [2](https://www.trustradius.com/reviews/paytm-2022-04-28-05-40-00), [3](https://www.trustradius.com/reviews/paytm-2022-04-14-15-31-59), [4](https://www.trustradius.com/reviews/paytm-2022-03-21-11-32-13), [5](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-31), [6](https://www.trustradius.com/reviews/paytm-2022-04-18-02-50-36), [7](https://www.trustradius.com/reviews/paytm-2021-02-26-08-38-15), [8](https://www.trustradius.com/reviews/paytm-2021-05-19-10-49-38), [9](https://www.trustradius.com/reviews/paytm-2021-06-02-01-19-48), [10](https://www.trustradius.com/reviews/paytm-2021-06-21-03-22-51), [11](https://www.trustradius.com/reviews/paytm-2021-06-10-01-45-34), [12](https://www.trustradius.com/reviews/paytm-2019-06-07-02-32-52))

### Merchant Services
Reviewers consistently highlight Paytm's merchant services as a reliable tool for small businesses to accept payments from customers with ease. Users appreciate the instant payment notifications, low gateway charges, and the unique dashboard feature for monitoring transactions. While some users mention limitations for high-value transactions, overall, Paytm's merchant services are commended for their user-friendly interface and efficient payment processing capabilities. (Source Reviews: [1](https://www.trustradius.com/reviews/paytm-2022-04-14-15-31-59), [2](https://www.trustradius.com/reviews/paytm-2022-03-21-09-15-31), [3](https://www.trustradius.com/reviews/paytm-2022-04-18-02-50-36), [4](https://www.trustradius.com/reviews/paytm-2022-03-21-10-04-33), [5](https://www.trustradius.com/reviews/paytm-2021-02-26-08-38-15), [6](https://www.trustradius.com/reviews/paytm-2021-06-02-01-19-48), [7](https://www.trustradius.com/reviews/paytm-2021-06-10-01-45-34))

Users recommend Paytm for its reliability and accessibility as an app for digital payments. It is highly recommended for small and medium businesses to easily receive payments. Paytm is also praised for its excellent success rates for UPI payments and its secure payment gateway. Many users also appreciate the cashback deals offered by Paytm.

Another common recommendation for Paytm is its user-friendly platform and easy direct bank settlements. Users appreciate the easy setup process and the fact that there are no charges for small and medium businesses. Paytm is considered a great application with a vast amount of features available, including easy download of transaction reports and adding users to the company.

Furthermore, users highly recommend Paytm for its secure and error-free transactions, as well as its wide availability and popularity. It is regarded as a trustworthy and reliable platform for both offline and online stores. Users also appreciate the simplicity, flexibility, and tight security features provided by Paytm.

Overall, Paytm is seen as a reliable, accessible, and user-friendly app that offers secure transactions, great success rates, and a wide range of features. It is highly recommended for businesses of all sizes, as well as individuals looking for a convenient and secure method of payment.

Customer Support Quality: Some users have mentioned that they are not satisfied with the customer support quality on Paytm. They have experienced delayed responses or sometimes no response at all, which has affected their overall experience.

Inconvenient Verification Process: The verification process on Paytm requires users to visit physical offices, which can be inconvenient for those who were seeking a virtual service to save time and effort.

Poor Product Quality on Paytm Mall: A number of users have reported receiving poor quality or even fake products from sellers on Paytm Mall. This has resulted in a negative customer support experience as users struggle to resolve issues related to these purchases.

Paytm has been widely implemented in organizations as a payment solution, allowing them to accept payments from customers instantly and with a higher success rate. Customers can use various payment methods like debit/credit cards, prepaid cards, UPI, net banking, and the Paytm wallet on the platform. This versatile application has proven to be highly useful for users, offering features such as recharge, ticket booking, money transfer, UPI integration, and integration as a payment gateway for software and applications.

One of the main use cases of Paytm is increasing sales for businesses by providing an easy payment solution for services and allowing customers to pay all types of bills on its platform. The payment gateway feature enables businesses to create QR codes for instant payment acceptance with notifications. Moreover, Paytm has helped organizations build a digital and cashless economy by easing payments to employees and offering easy account opening with Paytm bank accounts. It has also been used by non-profit organizations for receiving and tracking payments from customers for products and events.

The mobile wallet feature of Paytm is highly valued by users, as it allows them to make digital payments conveniently and securely. Many individuals use Paytm for personal accounts and payments such as UPI or bank transactions, train and bus ticket booking, and making online purchases. It is frequently used for day-to-day transactions, providing a convenient solution for making payments to small vendors who do not have point-of-sale machines.

Businesses also leverage Paytm's versatility as a payment gateway service in partnership with Razorpay pay. It offers multiple payment options such as UPI, credit card, debit card, and Paytm wallet services. E-commerce websites have integrated Paytm as a payment gateway due to its usefulness and the availability of useful documentation and video instructions for developers.

Overall, Paytm is trusted by users as a reliable option for quickly sending and receiving money securely with its 128-bit encryption SSL security. Whether it's organizing events, sending gift cards, settling informal lunches, or paying office expenses like electricity bills, Paytm proves to be a versatile and convenient platform for various financial transactions.

Diverse Payment Options: Users have found the payment options offered by Paytm to be diverse, with multiple options available for making payments. This has been mentioned positively by a significant number of reviewers, indicating that they appreciate the flexibility and convenience provided by Paytm.

Low Payment Charges: The low payment charges of Paytm have been appreciated by users, as it allows them to save money on transactions. Many reviewers have specifically mentioned this aspect in their feedback, suggesting that they value the cost-effectiveness of using Paytm for their payments.

Instant Settlement of Funds: Users are impressed by the instant settlement of funds to their bank accounts when using Paytm. Several reviewers have highlighted this feature, indicating that Paytm provides a fast and efficient payment system. This quick processing time has contributed to a positive experience for many users.

Paytm is a mobile payment processing app from Indian company One97 Communications.

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments.  Pricing is 2.9% plus a 30c transaction fee.

Standard Pricing

Custom Pricing

Braintree, a PayPal service

Starter

Growth

Scale

PayKickstart

Paytm

Payment gateway Software helps connect eCommerce websites to the bank (merchant account) in order to process online payments and transfer sensitive credit card information securely.

Payment Gateway

Banking

American Express

Infrastructure Engineer

Information Technology & Services

Likelihood to Recommend

Usability

Payment Gateways

API or SDK

Recurring Payment Support

Billing and Invoicing Support

Global Support

Payment Form Acceptance

The technology used to accept credit cards, debit cards, and other payments from customers.

Ability to detect fraudulent transactions while allowing legitimate transactions

Tools to interact with payment gateway code

Ability to support subscriptions and recurring payments

Ability to accept many different forms of payment

Paytm 2024-12-24 05:50:31

Paytm 2024-12-16 23:02:30

Founder & CEO

Paytm 2022-03-21 10:04:33

Marketing Manager

Paytm 2022-04-18 02:50:36

Full-stack Developer

Paytm 2021-02-26 08:38:15

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Customer service

Poor customer

Poor customer support

User friendly

Poor customer service

Loading time

Service providers

Group of people

Website performance

Technical knowledge

Bank account

Bill payments

E commerce

Easy to use

Success rate

Conversion rate

Online and offline

Good ui

Ui and ux

Well integrated

Home

Payment Gateway Software

Paytm can be used for several financial transactions inside any organization. Employer can easily pay their clients and employees using Paytm QR Code or Paytm link. Optionally if an employee wants advanced emergency salary so organization can use Paytm to send that fund instantly.

As per my long experience with Paytm, any payment done using Paytm is real quick so if you want to pay for last minute bills or bookings you can use Paytm
Paytm offers incredibly wide set of services and managing all of them using single app is convenient process for us.
Best part is we still get cashback and rewards on payments which is now missing with other payment apps.

Not satisfied with the customer support they provide.
Current user interface is little bit clumsy and difficult to understand. UI can be designed in little more sorted way.
Paytm encounters transaction failure sometimes and delayed customer support creates a panic in users.

Paytm offers quick and secure payment service for businesses. Just one QR Code for business and it becomes effortless for customer to pay on the go.
Transaction and platform fees is very less in comparison to other banking platforms. So this is a cost effective option for businesses.
Paytm business easily drives customers by leveraging financial trust and fast engagement.

Use for all UPI payments for personal as well as official purposes. Sometimes payment amount limit restriction and also the restriction on payment types like Rupay credit cards are always challenging.

Faster Payements
Cashback offers
Promotional codes

Restrictions on Rupay cards
Payment limit from merchant side
Poor customer support

Quick payments
Hassle free settlements
Customer support still need improvements

In our organization we have implemented Paytm as payment solution where it helped us to accept payments from our customers instantly with higher success rate. It allows both domestic and international payments in a single platform. Through this payment gateway customers get various types of payment methods like Debit/Credit card, Prepaid card, UPI, Net Banking, Wallet, etc. It increased our sales as customers got easy payment solution for our services. It helps to pay all types of bills on its platform. Through this payment gateway you can create business QR code to accept payments instantly with notification.

It has multiple payment options
Lowest payment charges
Funds get settled to bank account instantly
Higher payment success rate

Need to add more wallets like amazonpay, Mobikwik, freecharge, etc.
Customer support quality needs to improve
Provides less offers

Different Payment methods with international card
Unique dashboard to monitor transactions
Add profiles to account with different roles

Payment success rate is high so not faced any technical issue in payment gateway
Never faced any delay in payment settlement
Can access to dashboard anywhere with any device
Payment gateway activation takes time

The primary use of Paytm in our company is as a payment gateway service. We partner with Razorpay pay to use the services of Paytm, which include UPI, credit card, debit card, and Paytm wallet service. Our Advantage Club wallet is also compatible with Paytm as Paytm is one of the most commonly used online wallets in India so it is kind of evident to partner with such a big player in the market.

Smooth transaction
Reward schemes
UPI
User Interface
Easy compatibility

Sometimes payment get stuck
Requirement of high speed internet
Loading time

We use Paytm for transferring money online and making bill payments for electricity, water, food and other similar services. It is also used in our company to receive payments from the clients. It is a very secured and trustworthy app to make online payments or transferring money and all the financial transactions on Paytm are done with 128-bit encryption SSL security. It also provides a mobile wallet which is very useful. It is also helpful in booking travel tickets for flight, train, bus, cabs and hotels.

Transferring money instantly.
Making monthly bill payments for electricity, water, internet, etc.
Booking flight, train, bus, cab, hotel tickets.
Secured payments with 128-bit encryption.

Paytm

Overview

What is Paytm?