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Paytm

Paytm

Overview

What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

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Recent Reviews

TrustRadius Insights

Paytm Business is a reliable solution for small business owners looking to simplify their payment process. With quick and easy online …
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Paytm Honest review

8 out of 10
April 28, 2022
Incentivized
Paytm is a great application/software and also a payment gateway to integrate with different applications. It has a lot of in-app stuff to …
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Awards

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Pricing

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What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

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  • No setup fee

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Paddle?

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

What is Dwolla?

Dwolla is a payment gateway software solution offered by Dwolla.

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Product Details

What is Paytm?

Paytm Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Reviews and Ratings

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Reviews

(1-20 of 20)
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Sarwat Fazela | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm has helped us build a digital and cashless economy. It has helped organizations ease payments to employees. Things like opening a Paytm bank account have also become quite easy.
  • Making bill payments
  • Flight booking
  • Credit card payment
  • The icons are too conjusted
  • The features need to be properly sorted
  • The interface can be better
It is well suited for corporate gifting, and bill payments. However if one is expecting to get a lot of cashbacks that might not be possible.
April 28, 2022

Paytm Honest review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Paytm is a great application/software and also a payment gateway to integrate with different applications. It has a lot of in-app stuff to work with, including recharge, rent, and mutual funds. You can tickets donat, transfer money, UPI integration, and add Paytm as a payment gateway to your software and applications. The documentation is simple and available and easy to use and integrate with any software. Different open rest APIs are available to consume for seamless integration.
  • Payment gateway - APIs and integration
  • Mutual funds.
  • Bookings and recharge.
  • Paytm Mall UI
  • Paytm mall supply chain and delivery service.
  • More documentation and wide support of programming languages to integrate.
Best suited for bookings, UPI, and also mutual funds. Paytm Payments bank is also good.

Not suited for buying stuff from the mall.
April 18, 2022

Payment Solution

Score 9 out of 10
Vetted Review
Verified User
Incentivized
The primary use of Paytm in our company is as a payment gateway service. We partner with Razorpay pay to use the services of Paytm, which include UPI, credit card, debit card, and Paytm wallet service. Our Advantage Club wallet is also compatible with Paytm as Paytm is one of the most commonly used online wallets in India so it is kind of evident to partner with such a big player in the market.
  • Smooth transaction
  • Reward schemes
  • UPI
  • User Interface
  • Easy compatibility
  • Sometimes payment get stuck
  • Requirement of high speed internet
  • Loading time
It has high fidelity when it comes to making small amounts of payments to local merchants, shops, and/or online stores, whether it be through their wallet or through UPI. A large number of payments can be made through the app in a day. However, it is not very suitable when it comes to making payments when the monetary amount is high, or when transactions such as paying salaries are involved. Traditional methods such as net banking triumph in these scenarios
April 14, 2022

Paytm in daily use.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Paytm for my personal things, like daily usage for UPI or bank transaction. Also for train, bus ticket booking. This is the biggest reason for staying so long Paytm that they have really good and user friendly UI for ticket booking.
  • They have best ticket booking system.
  • Payment store is really useful.
  • UPI and bank transaction makes things easy.
  • The biggest thing is UI. They should separate the section.
  • Paytm provides so many features that really great, but the only problem is they have really messy things to show. They should sho minimum and dashboard with proper separation.
  • They should improve and speed and click identification and routing of application.
If you wanna pay any bill or wants to book any tickets it's the best platform. For worse, Even hanging so many features it's hard to understand the user what thing is where. And they keep changing the location of options like passbook, ticket booking, scan, and pay. User is lazy to read the thing's name and all, they just remember which things were where and keep using it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm is highly used among people to transfer currency online direct to their bank account. There are many features where Paytm is the leader in fintech technology. We have been using Paytm for a long time in our organization to transfer money directly to other people. Any event organized by the company is directly sent to their Paytm account and also used to send Gift Cards to other people on a special occasions.
  • Money Transfer Bank to Bank Account
  • Scan and Pay Money
  • Online Bill Payment
  • Online Booking
  • User Interface needs to be improved and upgraded
  • Faced money transfer issues sometimes and get delayed amount transfer details
  • The Online Convenient fee for booking online is quite high as compared to other application.
Paytm had helped us a lot while paying online bills and quick scan QR Code and pay the amount in seconds. It had make our life easier as there is no need to carry cash every time. All payments can be done through online UPI transfer. It also helped our employees to transfer funds and buy our events tickets online on Paytm only.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We are a non-profit org selling souvenirs and events. We found it difficult to receive and track payments from our customers. Now we use paytm to receive payment from customers for the products and events we sell.
  • Helps send payment QR code to customers easily from mobile device
  • Helps track payments and let's us process orders against payment
  • Enables UPI payment better than other prividers
  • Would like a billing feature that can help send bills to customers
  • Feature to include a link to send payments
  • Customer support is an area of improvement
Paytm is great for small businesses to conduct ecommerce quickly without much effort and spend on payment gateway. It's great way to solicit payment via mobile device. Especially if your customer base and engagement is primarily via mobile devices.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I use Paytm for my transactions as well as the payment gateway for collecting payments from people. To be honest I haven't faced a lot of problems with Paytm. I have good experience in developing and working with this kind of technology. So, I haven't faced any issues. I would like to appreciate the User Interface design of Paytm.
I have used Paytm in an e-commerce website as a payment gateway I found it very useful but I faced some problems, I was able to solve them but I have got to do a lot of research. As a developer, I like documentation of Paytm it's very clear and with video instructions.
  • Payment Gateway
  • Security
  • Rewards
  • International Payments.
  • Auto Pay and repetitive payments
  • Splitting money between group of people and sending them in one click.
The suitable scenarios for Paytm are well suited for businesses and E-Commerce stores as a payment gateway. I don't like to use Paytm if there are international transactions involved I feel.
Rajkishore Mohapatra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
In our organization we have implemented Paytm as payment solution where it helped us to accept payments from our customers instantly with higher success rate. It allows both domestic and international payments in a single platform. Through this payment gateway customers get various types of payment methods like Debit/Credit card, Prepaid card, UPI, Net Banking, Wallet, etc. It increased our sales as customers got easy payment solution for our services. It helps to pay all types of bills on its platform. Through this payment gateway you can create business QR code to accept payments instantly with notification.
  • It has multiple payment options
  • Lowest payment charges
  • Funds get settled to bank account instantly
  • Higher payment success rate
  • Need to add more wallets like amazonpay, Mobikwik, freecharge, etc.
  • Customer support quality needs to improve
  • Provides less offers
The portal is easy to understand. Anyone can use this payment gateway on their website or app. Small businesses also can use this gateway to accept payments from their customers. Payment notifications are instant and received fund gets settled in bank account without any delay. Provides less payment gateway charges for debit, credit, and prepaid cards where with UPI and rupay payment gateway charges are zero. It has a unique dashboard to monitor transaction details. Available in both web and mobile application.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We currently use Paytm in 2 ways - 1. Personal accounts and payments 2. Company rewards and reimbursements 1. Personal usage comprises of using Paytm to pay for road tolls, groceries, and for shopping 2. My company uses Paytm to disburse rewards and any reimbursements. Any reimbursements such as lunches, travel, work-related purchases are handled via Paytm. This is integrated with the company HR software for automated disbursement of amounts.
  • Large number of places that accept paytm for payment.
  • Seamless integration with most e commerce and shopping sites.
  • Direct linkage with bank account for easy money transfer.
  • Simple and easy to use interface in the mobile app.
  • Paytm ecommerce / mall can have a wider range of products.
  • Paytm travel bookings can be more seamless.
  • Paying using QR code can have fewer steps.
Paytm is extremely well suited for lunch reimbursements and for paying road tolls. Paying road tolls is so easy using a Paytm money balance. loading money takes less than a minute. Lunch reimbursement amounts are directly transferred to Paytm wallet and these can be used in thousands of places. Paytm can improve its eCommerce portal and simplify the KYC process. Also, the app is a bit cluttered as of now. There is scope to make the app more modern and simple.
Anmol Dubey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
We use Paytm for transferring money online and making bill payments for electricity, water, food and other similar services. It is also used in our company to receive payments from the clients. It is a very secured and trustworthy app to make online payments or transferring money and all the financial transactions on Paytm are done with 128-bit encryption SSL security. It also provides a mobile wallet which is very useful. It is also helpful in booking travel tickets for flight, train, bus, cabs and hotels.
  • Transferring money instantly.
  • Making monthly bill payments for electricity, water, internet, etc.
  • Booking flight, train, bus, cab, hotel tickets.
  • Secured payments with 128-bit encryption.
  • Poor customer support.
  • Verification requires to visit physical offices.
  • No option to access Paytm payments bank account online.
  • Paytm Mall for online shopping provides poor quality or even fake products.
Paytm helps us solve business transaction problems and has made it easier and safer than before to pay and receive money from our clients and business partners. It's a very easy to use app. You don't need to carry cash for making payments. Accepted at almost every merchants. You can send gifts to your loved ones or even to your employees. Provides different types of cashback for transferring money or using its services.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm is used as a payment gateway and a reliable option to quickly receive and send money to other users. The transactions are extremely safe and there's usually no transaction fee. The app is very robust and has frequent updates every other week. It helps the organization take in quick payments and also for sending quick payments in India. It addresses the old school problem where you need complete receiver info like IBAN, etc. With Paytm all you need is a phone number and the money is quickly sent across.


  • Very low transaction fee
  • Paytm mall to shop quickly and easily
  • Customer support
  • Lengthy verification process
  • Limitations within the wallet
  • Application size is huge
Paytm works well for online and offline payments. Where it excels is the good user interface and it's almost accepted everywhere in India. What it can improve upon is the customer support reponse time.
Ramakant Rout | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm is the best payment gateway in India, as it is providing the best customer support and zero transaction fees. The transaction is very safe with excellent uptime. If you are a startup and want a good payment gateway with a very little transaction fee, Paytm is the best choice for you. Paytm offers multiple payment options on both online as well as physical merchants through the digital wallet and QR-based mobile payment.
  • Low transaction fees compared to competitors
  • International transaction allowed at over 50 banks
  • Payment through QR code and mobile wallet
  • No telephonic support
  • Higher transaction fee for credit card
Paytm is well suited for e-commerce product selling. With Paytm, you can make/create a digital payment wallet so the user can easily book tickets, product purchases, shopping.

Multiple modes of payment transactions are available here:
  • UPI
  • Debit card
  • Credit card (not working for international credit card)
  • Wallet
  • Net banking
There is no maintenance cost, setup cost, and withdrawal charge involved with operating Paytm.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I have been using Paytm for some time now because of the wide range of products and services that I can pay for quickly and easily, I just linked my bank accounts and since then I can pay phone, electricity, water or heating bills without having to expose my bank details as it is a virtual wallet. My bank details are protected, and I can make my payments from anywhere in the world with an internet connection. Their customer service leaves a lot to be desired, we tried to contact them several times and did not always receive a response, so I had to resort to forums and other means to avoid the stagnation of payments. Paytm is perfect for sending and receiving payments in prudent amounts, always following the proper steps and being well informed to avoid going through stressful moments, in general terms it ends up being a very safe and promising tool for exchanging money and online shopping.
  • One of the advantages of Paytm is that there is no extra transaction fee when we make transactions from bank account to digital wallet, and from digital wallet to bank account allowing us to maintain a smooth flow of money between the two without collection pressures.
  • With Paytm it is not necessary to go to the offices of any public service, through the digital payment system you can cancel all bills instantly with just a few steps, providing a time savings that today is very important for everyone and giving us the advantage of keeping our accounts up to date and without restrictions.
  • Paytm gives you the window to purchase any type of item at the click of a button, from small personal purchases to more expensive items, all with easy payments at establishments near your location.
  • One of the not so convenient things on Paytm is that if there is a connection failure while making a payment, your money is not credited directly to your bank account but rather to the Paytm Wallet, and this money can only be used by the Paytm platform.
  • In Paytm, user verification requires a personal visit to their physical offices, this can generate a lot of discomfort among potential users since if we want to use a virtual service it is precisely to encourage time saving.
  • You should be very careful when making purchases through Paytm's direct store, since in many occasions there are products of lower quality than the one offered and even fake products, it is better to use it to make payments to third parties and in considered amounts.
Paytm is perfectly suited for individuals and businesses that want to send and receive payments quickly, these establishments by using this technology allow customers to make accurate purchases and pay with the ease of a single touch, while receiving the money immediately. It is perfect for defining income reports that will go directly to accounting in companies, and allows the user to keep track of expenses defined by the amount of their consumption, in addition to automatic payments for utilities and telephony. Paytm is parked as a secure payment method for small businesses that do not require high volumes of transactions, and want to add a new option for their customers when paying for promoted products, today the variety of payments is also very important, with the technological growth alternatives are increasing every day.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We have integrated Paytm wallet as a payment method to make in-app purchases for an android application. The users can link their Paytm wallet using their registered mobile numbers and make in-app purchases for different services being offered.
  • Easy to integrate Paytm gateway with the Android application.
  • Secure payments (uses 128 bit encryption).
  • Large user base in India.
  • High transaction success rate.
  • Poor customer support experience.
  • UI needs to be improved.
It is best suited for any type of Web, Android, or iOS application because of its easy integration process. Since it has a large user base in India, it can be taken into consideration.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This is an application that is being used personally by me and some employees from our organization. A trustworthy app that works on 128 bit SSL encryption can be used for making and accepting payments. You can either do it via your registered mobile number or via QR code scan.
  • Secured payments via 128 bit SSL encryption.
  • Good customer support for commercial purposes.
  • Good UI and UX designing.
  • Regular application updates
  • Payment limitations
  • Verification requires physical visits to their registered offices
  • Customer service is not so quick. Delayed responses
Well suited for making quick payments. No need to go to your browser and login to internet banking and then fill in all the fields to make payments. Just enter the amount, select the user and transfer money with a single click. Beneficial for users who hate carrying physical money in the form of cash. Also, there is this option of checking your credit score for free in case you have a credit card or active loans.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm payment gateway and business tools are being used by the Product, Tech and Finance teams mostly. It helps in tracking the various status of payments, reconciliation etc. and also allows Product and Tech teams to keep a check on the payment conversion rates. The good part is that it offers various options for online as well as offline payments such as credit, debit cards, net banking, wallet, and even QR code based payments.
  • Cashless payment - online and offline (through QR code)
  • Payment analytics to improve conversion rate
  • Easy and automated transfer of payment to bank account
  • Multiple modes of payments to improve conversion rate
  • Good UI and UX of payment gateway
  • Wallet limitations of 10-20 thousand per day
  • At times the scan doesnt work well, like it fails to identify the QR code
  • Registration on paytm is required for the user to use this payment gateway which is a time taking process
It is being used very well especially for offline modes of payment where cashless transactions are preferred. It offers multiple modes of payment options and easy automated bank transfer of balance amount in the merchant's wallet. It is not bvery well suited if the offline or online transaction daily volume is very high due to its limits on daily payment amount as well as on very high scale of over 100K daily transactions it tends to result in higher failure rates. But for all small to medium businesses, it is the perfect solution.
Prashant Mahajan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use Paytm for all unorganized payments to vendors. Paytm is also used for bill payments. The Paytm food card is helpful. Paytm is also used currently to settle employee informal lunches.
  • User interface
  • Instant payments
  • A lot of integrations
  • Customer service
  • App size
  • No financial assessment
Great for offline and online payments. Not really good with shopping marketplace. Really good with user interface but does lack customer understanding and support
February 04, 2019

Master of All.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm has provided its gateway to be implemented on websites or apps with the help of the SDK provided. Vendors can collect payments from Paytm in the company Paytm wallet or the account. Paytm provides an option for customers to pay using the Paytm wallet itself, or other options such as credit card, debit card or net banking.
  • You can use Paytm to purchase from a selection of common items to luxurious items.
  • Tickets - Can be used to book tickets ranging from movie/concerts to flights/trains.
  • Bills - You can use Paytm to pay bills for your house/electricity/DTH.
  • Gifts - You can send gifts to your loved ones using Paytm.
  • UPI Transfer - Directly transfer money to another customer's bank account by UPI transfers.
  • Metro - Metro cards can be recharged from the app itself helping you beat the queue at metro stations.
  • Customer support - Customer support can be improved with detailed answers to your queries.
  • Development support and community - Can be improved by code reviews in place.
Paytm can be used to make money transfers to other people's Paytm wallets/ bank accounts making use of UPI transfers. It can be used to book movie/concert tickets, as well as flight/train tickets. It can be used as an e-commerce app to purchase goods. It can also be used to sell one's own item by partnering with Paytm and becoming a vendor.
January 21, 2019

Simple and Faster

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It has been used across the entire organization. Also, it's very helpful for taking payments very fast in terms of purchasing equipment or office products and makes this process simpler. We have also used this for paying some office expenses which includes the electricity bill too.
  • Faster Transaction in just a few clicks.
  • Various options on buying products.
  • Also, some cash back with each transaction.
  • The interface on mobile can be improved.
  • Website performance is low on desktop.
  • There should be a section wherein users can find all the offers in a single page with filters and sorting.
It is best suited for shopkeepers who are dealing with the general public.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
All the departments in my organization use this software. It is being used for making digital payments. Carrying hard cash all the time is very difficult for everyone nowadays, and every small vendor doesn't use a PoS Machine. So in this situation Paytm is the best solution for making transactions for day-to-day purchases.
  • It has a wide variety of products and services on its platform.
  • Being a mobile app, it gives me convenience in making payments from anywhere and at any time.
  • It allows users to make mobile to mobile payments. For this, users don't need to add bank account details.
  • It provides a mobile wallet service which is very easy to use.
  • It provides cash-back incentives to motivate users to use this app.
  • Its customer service is not satisfactory. They don't respond quickly. Sometimes they don't even respond.
  • Some of the sellers on this app are not genuine. They don't sell genuine products.
  • Daily we hear a lot of stories on data leaks and web security. So sometimes I doubt the security of my credit/debit card data on this app also.
This app suits me well when I need to contribute some funds in my office group for any activity or celebration of any of my colleagues' birthday party or farewell party. We all use this app for this kind of contribution in the office. Apart from this, I also use this app for my pantry bills. This app helps me like a charm.
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