Skip to main content
TrustRadius
Paytm

Paytm

Overview

What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

Read more
Recent Reviews

TrustRadius Insights

Paytm has been widely implemented in organizations as a payment solution, allowing them to accept payments from customers instantly and …
Continue reading

Paytm Honest review

8 out of 10
April 28, 2022
Incentivized
Paytm is a great application/software and also a payment gateway to integrate with different applications. It has a lot of in-app stuff to …
Continue reading

Paytm in daily use.

7 out of 10
April 14, 2022
Incentivized
I use Paytm for my personal things, like daily usage for UPI or bank transaction. Also for train, bus ticket booking. This is the biggest …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

11 people also want pricing

Alternatives Pricing

N/A
Unavailable
What is Paddle?

London-based Paddle offers an ecommerce and subscription management solution for software companies seeking a streamlined demonstration of their services and centralized management of their different service levels and cloud-based offerings.

What is Opayo by Elavon?

Opayo is the name for the former Sage Pay, an online payment and invoicing solution formerly from Sage, acquired by Elavon in 2019.

Return to navigation

Product Details

What is Paytm?

Paytm Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Paytm has been widely implemented in organizations as a payment solution, allowing them to accept payments from customers instantly and with a higher success rate. Customers can use various payment methods like debit/credit cards, prepaid cards, UPI, net banking, and the Paytm wallet on the platform. This versatile application has proven to be highly useful for users, offering features such as recharge, ticket booking, money transfer, UPI integration, and integration as a payment gateway for software and applications.

One of the main use cases of Paytm is increasing sales for businesses by providing an easy payment solution for services and allowing customers to pay all types of bills on its platform. The payment gateway feature enables businesses to create QR codes for instant payment acceptance with notifications. Moreover, Paytm has helped organizations build a digital and cashless economy by easing payments to employees and offering easy account opening with Paytm bank accounts. It has also been used by non-profit organizations for receiving and tracking payments from customers for products and events.

The mobile wallet feature of Paytm is highly valued by users, as it allows them to make digital payments conveniently and securely. Many individuals use Paytm for personal accounts and payments such as UPI or bank transactions, train and bus ticket booking, and making online purchases. It is frequently used for day-to-day transactions, providing a convenient solution for making payments to small vendors who do not have point-of-sale machines.

Businesses also leverage Paytm's versatility as a payment gateway service in partnership with Razorpay pay. It offers multiple payment options such as UPI, credit card, debit card, and Paytm wallet services. E-commerce websites have integrated Paytm as a payment gateway due to its usefulness and the availability of useful documentation and video instructions for developers.

Overall, Paytm is trusted by users as a reliable option for quickly sending and receiving money securely with its 128-bit encryption SSL security. Whether it's organizing events, sending gift cards, settling informal lunches, or paying office expenses like electricity bills, Paytm proves to be a versatile and convenient platform for various financial transactions.

Diverse Payment Options: Users have found the payment options offered by Paytm to be diverse, with multiple options available for making payments. This has been mentioned positively by a significant number of reviewers, indicating that they appreciate the flexibility and convenience provided by Paytm.

Low Payment Charges: The low payment charges of Paytm have been appreciated by users, as it allows them to save money on transactions. Many reviewers have specifically mentioned this aspect in their feedback, suggesting that they value the cost-effectiveness of using Paytm for their payments.

Instant Settlement of Funds: Users are impressed by the instant settlement of funds to their bank accounts when using Paytm. Several reviewers have highlighted this feature, indicating that Paytm provides a fast and efficient payment system. This quick processing time has contributed to a positive experience for many users.

Customer Support Quality: Some users have mentioned that they are not satisfied with the customer support quality on Paytm. They have experienced delayed responses or sometimes no response at all, which has affected their overall experience.

Inconvenient Verification Process: The verification process on Paytm requires users to visit physical offices, which can be inconvenient for those who were seeking a virtual service to save time and effort.

Poor Product Quality on Paytm Mall: A number of users have reported receiving poor quality or even fake products from sellers on Paytm Mall. This has resulted in a negative customer support experience as users struggle to resolve issues related to these purchases.

Users recommend Paytm for its reliability and accessibility as an app for digital payments. It is highly recommended for small and medium businesses to easily receive payments. Paytm is also praised for its excellent success rates for UPI payments and its secure payment gateway. Many users also appreciate the cashback deals offered by Paytm.

Another common recommendation for Paytm is its user-friendly platform and easy direct bank settlements. Users appreciate the easy setup process and the fact that there are no charges for small and medium businesses. Paytm is considered a great application with a vast amount of features available, including easy download of transaction reports and adding users to the company.

Furthermore, users highly recommend Paytm for its secure and error-free transactions, as well as its wide availability and popularity. It is regarded as a trustworthy and reliable platform for both offline and online stores. Users also appreciate the simplicity, flexibility, and tight security features provided by Paytm.

Overall, Paytm is seen as a reliable, accessible, and user-friendly app that offers secure transactions, great success rates, and a wide range of features. It is highly recommended for businesses of all sizes, as well as individuals looking for a convenient and secure method of payment.

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
April 14, 2022

Paytm in daily use.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
I use Paytm just for the ticket booking system. For most of my daily transactions, Google Pay is the way. Google Pay has provided things very simple and faster. They always focus on a user-friendly env rather than adding everything to the app. They kept the app more simple and more useful.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I like documentation of Paytm when compared with others. This allows me during development and solves any issues if raised. Coming to Razorpay, I have faced a lot of issues with it regarding transactions.
Rajkishore Mohapatra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
When I inquired about payment gateway I found lots of platforms but all have differences. When I compared with Razorpay I found that Razorpay takes fix 2% charges for all types of payments received on your account while Paytm takes max 2.5% charges for Prepaid card and 0 for UPI and Rupay cards. Razorpay takes 2 days to settle the amount in your account where Paytm settles the amount in your bank account next day by morning.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Paytm is much better than Sodexo due to the wide array of use cases. Also, we need not carry a physical card in the case of Paytm. Additionally, Paytm is accepted in many more places than Sodexo.
Anmol Dubey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Google Pay wasn't widely accepted when we started using Paytm but even after using it we prefer to use Paytm because it provides us with very useful services and is widely accepted. Paytm app is also faster than Google Pay app and offers more cashbacks than any other similar apps.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Depends on my usage. When I get better offers on Paytm like cash-backs and all, I go for Paytm only. Google Pay no doubt is as good as Paytm but sometimes Paytm is much beneficial. But there are so many updates on the iOS platform which is a bit frustrating as it also consumes the internet data.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It's a much better solution for the Indian ecosystem as it solves for more of the domestic use cases and problems. It also offers the PG in Hindi which is the local language, that helps for Tier 2/3 city users. It also has offline payment through QR that other PGs dont offer.
February 04, 2019

Master of All.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm is widely used across my country. The penetration rate of this product is highest amongst the competitors, leading to its easier acceptance from a local seller to a premium seller. It was the first one to introduce the UPI transfers making it pretty easy for non-Paytm customers to accept the payments from the ones having Paytm wallets.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Before this app, I did not use any other digital payment services, but after using it I tested other apps like Mobikwik, PhonePe and PayPal. I didn't find these apps as convenient as Paytm. And those apps don't offer as many services as Paytm offers. So now I am using Paytm only for my payments related needs.
Return to navigation