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Paytm

Paytm

Overview

What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

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Recent Reviews

TrustRadius Insights

Paytm has been widely implemented in organizations as a payment solution, allowing them to accept payments from customers instantly and …
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Paytm Honest review

8 out of 10
April 28, 2022
Incentivized
Paytm is a great application/software and also a payment gateway to integrate with different applications. It has a lot of in-app stuff to …
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Paytm in daily use.

7 out of 10
April 14, 2022
Incentivized
I use Paytm for my personal things, like daily usage for UPI or bank transaction. Also for train, bus ticket booking. This is the biggest …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

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Pricing

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What is Paytm?

Paytm is a mobile payment processing app from Indian company One97 Communications.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Opayo is the name for the former Sage Pay, an online payment and invoicing solution formerly from Sage, acquired by Elavon in 2019.

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Product Details

What is Paytm?

Paytm Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(54)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Paytm has been widely implemented in organizations as a payment solution, allowing them to accept payments from customers instantly and with a higher success rate. Customers can use various payment methods like debit/credit cards, prepaid cards, UPI, net banking, and the Paytm wallet on the platform. This versatile application has proven to be highly useful for users, offering features such as recharge, ticket booking, money transfer, UPI integration, and integration as a payment gateway for software and applications.

One of the main use cases of Paytm is increasing sales for businesses by providing an easy payment solution for services and allowing customers to pay all types of bills on its platform. The payment gateway feature enables businesses to create QR codes for instant payment acceptance with notifications. Moreover, Paytm has helped organizations build a digital and cashless economy by easing payments to employees and offering easy account opening with Paytm bank accounts. It has also been used by non-profit organizations for receiving and tracking payments from customers for products and events.

The mobile wallet feature of Paytm is highly valued by users, as it allows them to make digital payments conveniently and securely. Many individuals use Paytm for personal accounts and payments such as UPI or bank transactions, train and bus ticket booking, and making online purchases. It is frequently used for day-to-day transactions, providing a convenient solution for making payments to small vendors who do not have point-of-sale machines.

Businesses also leverage Paytm's versatility as a payment gateway service in partnership with Razorpay pay. It offers multiple payment options such as UPI, credit card, debit card, and Paytm wallet services. E-commerce websites have integrated Paytm as a payment gateway due to its usefulness and the availability of useful documentation and video instructions for developers.

Overall, Paytm is trusted by users as a reliable option for quickly sending and receiving money securely with its 128-bit encryption SSL security. Whether it's organizing events, sending gift cards, settling informal lunches, or paying office expenses like electricity bills, Paytm proves to be a versatile and convenient platform for various financial transactions.

Diverse Payment Options: Users have found the payment options offered by Paytm to be diverse, with multiple options available for making payments. This has been mentioned positively by a significant number of reviewers, indicating that they appreciate the flexibility and convenience provided by Paytm.

Low Payment Charges: The low payment charges of Paytm have been appreciated by users, as it allows them to save money on transactions. Many reviewers have specifically mentioned this aspect in their feedback, suggesting that they value the cost-effectiveness of using Paytm for their payments.

Instant Settlement of Funds: Users are impressed by the instant settlement of funds to their bank accounts when using Paytm. Several reviewers have highlighted this feature, indicating that Paytm provides a fast and efficient payment system. This quick processing time has contributed to a positive experience for many users.

Customer Support Quality: Some users have mentioned that they are not satisfied with the customer support quality on Paytm. They have experienced delayed responses or sometimes no response at all, which has affected their overall experience.

Inconvenient Verification Process: The verification process on Paytm requires users to visit physical offices, which can be inconvenient for those who were seeking a virtual service to save time and effort.

Poor Product Quality on Paytm Mall: A number of users have reported receiving poor quality or even fake products from sellers on Paytm Mall. This has resulted in a negative customer support experience as users struggle to resolve issues related to these purchases.

Users recommend Paytm for its reliability and accessibility as an app for digital payments. It is highly recommended for small and medium businesses to easily receive payments. Paytm is also praised for its excellent success rates for UPI payments and its secure payment gateway. Many users also appreciate the cashback deals offered by Paytm.

Another common recommendation for Paytm is its user-friendly platform and easy direct bank settlements. Users appreciate the easy setup process and the fact that there are no charges for small and medium businesses. Paytm is considered a great application with a vast amount of features available, including easy download of transaction reports and adding users to the company.

Furthermore, users highly recommend Paytm for its secure and error-free transactions, as well as its wide availability and popularity. It is regarded as a trustworthy and reliable platform for both offline and online stores. Users also appreciate the simplicity, flexibility, and tight security features provided by Paytm.

Overall, Paytm is seen as a reliable, accessible, and user-friendly app that offers secure transactions, great success rates, and a wide range of features. It is highly recommended for businesses of all sizes, as well as individuals looking for a convenient and secure method of payment.

Reviews

(1-20 of 20)
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April 18, 2022

Payment Solution

Score 9 out of 10
Vetted Review
Verified User
Incentivized
It has high fidelity when it comes to making small amounts of payments to local merchants, shops, and/or online stores, whether it be through their wallet or through UPI. A large number of payments can be made through the app in a day. However, it is not very suitable when it comes to making payments when the monetary amount is high, or when transactions such as paying salaries are involved. Traditional methods such as net banking triumph in these scenarios
April 14, 2022

Paytm in daily use.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
If you wanna pay any bill or wants to book any tickets it's the best platform. For worse, Even hanging so many features it's hard to understand the user what thing is where. And they keep changing the location of options like passbook, ticket booking, scan, and pay. User is lazy to read the thing's name and all, they just remember which things were where and keep using it.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm had helped us a lot while paying online bills and quick scan QR Code and pay the amount in seconds. It had make our life easier as there is no need to carry cash every time. All payments can be done through online UPI transfer. It also helped our employees to transfer funds and buy our events tickets online on Paytm only.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Paytm is great for small businesses to conduct ecommerce quickly without much effort and spend on payment gateway. It's great way to solicit payment via mobile device. Especially if your customer base and engagement is primarily via mobile devices.
Rajkishore Mohapatra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The portal is easy to understand. Anyone can use this payment gateway on their website or app. Small businesses also can use this gateway to accept payments from their customers. Payment notifications are instant and received fund gets settled in bank account without any delay. Provides less payment gateway charges for debit, credit, and prepaid cards where with UPI and rupay payment gateway charges are zero. It has a unique dashboard to monitor transaction details. Available in both web and mobile application.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Paytm is extremely well suited for lunch reimbursements and for paying road tolls. Paying road tolls is so easy using a Paytm money balance. loading money takes less than a minute. Lunch reimbursement amounts are directly transferred to Paytm wallet and these can be used in thousands of places. Paytm can improve its eCommerce portal and simplify the KYC process. Also, the app is a bit cluttered as of now. There is scope to make the app more modern and simple.
Anmol Dubey | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Paytm helps us solve business transaction problems and has made it easier and safer than before to pay and receive money from our clients and business partners. It's a very easy to use app. You don't need to carry cash for making payments. Accepted at almost every merchants. You can send gifts to your loved ones or even to your employees. Provides different types of cashback for transferring money or using its services.
Ramakant Rout | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm is well suited for e-commerce product selling. With Paytm, you can make/create a digital payment wallet so the user can easily book tickets, product purchases, shopping.

Multiple modes of payment transactions are available here:
  • UPI
  • Debit card
  • Credit card (not working for international credit card)
  • Wallet
  • Net banking
There is no maintenance cost, setup cost, and withdrawal charge involved with operating Paytm.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Paytm is perfectly suited for individuals and businesses that want to send and receive payments quickly, these establishments by using this technology allow customers to make accurate purchases and pay with the ease of a single touch, while receiving the money immediately. It is perfect for defining income reports that will go directly to accounting in companies, and allows the user to keep track of expenses defined by the amount of their consumption, in addition to automatic payments for utilities and telephony. Paytm is parked as a secure payment method for small businesses that do not require high volumes of transactions, and want to add a new option for their customers when paying for promoted products, today the variety of payments is also very important, with the technological growth alternatives are increasing every day.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Well suited for making quick payments. No need to go to your browser and login to internet banking and then fill in all the fields to make payments. Just enter the amount, select the user and transfer money with a single click. Beneficial for users who hate carrying physical money in the form of cash. Also, there is this option of checking your credit score for free in case you have a credit card or active loans.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
It is being used very well especially for offline modes of payment where cashless transactions are preferred. It offers multiple modes of payment options and easy automated bank transfer of balance amount in the merchant's wallet. It is not bvery well suited if the offline or online transaction daily volume is very high due to its limits on daily payment amount as well as on very high scale of over 100K daily transactions it tends to result in higher failure rates. But for all small to medium businesses, it is the perfect solution.
February 04, 2019

Master of All.

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Paytm can be used to make money transfers to other people's Paytm wallets/ bank accounts making use of UPI transfers. It can be used to book movie/concert tickets, as well as flight/train tickets. It can be used as an e-commerce app to purchase goods. It can also be used to sell one's own item by partnering with Paytm and becoming a vendor.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
This app suits me well when I need to contribute some funds in my office group for any activity or celebration of any of my colleagues' birthday party or farewell party. We all use this app for this kind of contribution in the office. Apart from this, I also use this app for my pantry bills. This app helps me like a charm.
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