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Pike13

Pike13

Overview

What is Pike13?

Pike13 (formerly Front Desk) delivers mobile scheduling, client management, and payment processing to gyms, spas, and instructional facilities (e.g. martial arts, music studio) and franchises. Pike13 was acquired by Jonas Software in January 2018.

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Learn from top reviewers

Pike13 Perfect for our people

Rating: 8 out of 10
October 20, 2021
IncentivizedVetted ReviewVerified User
Pike13 is being used to facilitate and track instruction sessions and plans purchased and used.
Continue reading
Verified user
Director
Pike131 year of experience

Pike13 Offers a Good Solution for Membership-Based Service Business

Rating: 7 out of 10
December 13, 2019
IncentivizedVetted ReviewVerified User
Pike13 is utilized as our primary CRM system, for scheduling and billing across the organization. It is a scheduling platform for a membership-based service business, with goo...
Continue reading
Verified user
Executive
Pike135 years of experience
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Pricing

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Pike13

Pike13

N/A
Unavailable

What is Pike13?

Pike13 (formerly Front Desk) delivers mobile scheduling, client management, and payment processing to gyms, spas, and instructional facilities (e.g. martial arts, music studio) and franchises. Pike13 was acquired by Jonas Software in January 2018.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.frontdeskhq.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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WellnessLiving

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Product Details

What is Pike13?

Pike13 Features

  • Supported: Scheduling and registration for appointments and classes
  • Supported: Management of class rosters and attendance
  • Supported: Automated billing and payments
  • Supported: Integrated merchant processing
  • Supported: Billing, schedule, and contract alerts
  • Supported: Client profiles and history
  • Supported: Real-time reporting and analytics
  • Supported: Simple pricing for businesses of all sizes

Pike13 Screenshots

Screenshot of Front Desk works on your phone, tablet, and desktopScreenshot of Check clients in quickly with QR codes from a mobile deviceScreenshot of You, your staff, and clients can manage their profilesScreenshot of Schedule clients from any device

Pike13 Integrations

Pike13 Competitors

Pike13 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported LanguagesEnglish, Spanish, Portuguese, German, Swedish
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Comparisons

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Reviews From Top Reviewers

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Front Desk is a versatile and flexible software that meets the varying needs of businesses in different industries. Users have found Front Desk to be intuitive and powerful, making it a positive experience when switching to this platform. With its decoupled financials and enrollments, Front Desk allows businesses to handle unique business practices smoothly. It also simplifies the process of client profile configuration, enabling parents to easily pay for their children's services. In addition, Front Desk streamlines backend processes and eliminates the need for paper waivers, making tasks such as tracking attendance, customer billing, and teacher payroll more efficient. The software serves as a centralized solution for communication, keeping everything in one place and reducing front desk labor. Front Desk has also proven to be beneficial for membership-based businesses, as it increases online membership purchases and improves the website experience for potential members. However, some users have encountered challenges with Front Desk's workflow that do not align with their specific business practices, and they have expressed concerns about customer service inconsistency during the trial period.

Pike13 is another software that caters to the needs of various small businesses by simplifying day-to-day operations. Users have praised Pike13 for its ease of use, helpful features, and competitive pricing. Businesses utilize Pike13 for scheduling employees and clients, taking attendance, billing, managing inventory and merchandise sales, and generating reports. Teachers find it particularly useful for tracking their schedules and students' progress. Pike13 seamlessly integrates with credit card capture systems, simplifying reporting and issue notification for business growth. The software also offers self-management features for members and new client enrollment. While some users have experienced frustrations with bugs, limitations, and unhelpful customer support with Pike13, others appreciate its automation capabilities and user-friendly interface.

Both Front Desk and Pike13 provide businesses with comprehensive solutions that consolidate multiple aspects of their operations into one platform. These include scheduling appointments/classes/private sessions, managing payments/billing/memberships, tracking inventory/sales/attendance, generating reports, and facilitating communication with clients and instructors. Despite some limitations and challenges, users have found these software options invaluable for streamlining administrative tasks, increasing efficiency, and improving the overall customer experience.

Stability and Reliability: Many users have consistently praised the software for its stability and reliability. They have found it to be a dependable platform that works seamlessly across multiple devices, ensuring consistent usability.

User-Friendly Interface: Numerous reviewers have expressed their appreciation for the software's user-friendly interface. They have commended its intuitive design and ease of navigation, making it accessible even for those who are not tech-savvy.

Comprehensive Functionality: Users highly value the comprehensive functionality of the software. It offers a wide range of features that cater to various aspects of their business operations, including scheduling, billing, reporting, and member management. By having all these capabilities in one place, users can streamline their processes and efficiently manage their business tasks.

Customer Support: Users have expressed disappointment with Pike13's customer support, stating that they have had difficulties in reaching them and found their assistance to be unhelpful. Several reviewers mentioned requesting a call from a representative but only receiving emails, which left them feeling frustrated and desiring the ability to talk to a real person.

Glitches in Software: Users have encountered glitches in the flow of Pike13, making it frustrating to navigate. Some users mentioned experiencing inconsistencies and bugs within the software, leading to a negative user experience. These issues have hindered their ability to effectively use Pike13 for their business needs.

Limited Access to Reports and Metrics: Users on older plans have mentioned limited access to reports and metrics, prompting them to suggest upgrading for these features. The lack of comprehensive reporting capabilities has been a drawback for these users, as it hampers their ability to analyze data and make informed decisions.

Based on user reviews, the recommendations for the software are as follows:

  1. Consider specific business needs: Users recommend asking about specific business requirements when considering this software. This suggests that understanding your unique needs and discussing them with the support team can help in determining if the software is a suitable fit.

  2. Seek assistance from the support team: Many users emphasize the importance of reaching out to the support team for guidance during the initial setup and providing specific feedback. This highlights the helpfulness of the support team in assisting users with the software implementation process.

  3. Explore other calendar tools: Some users suggest exploring other calendar tools that offer better functionality at a lower cost. While not endorsing any specific alternative, these users believe there may be more suitable options available in terms of both features and pricing.

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(1-2 of 2)

Pike13 Perfect for our people

Rating: 8 out of 10
Incentivized
October 20, 2021
Verified User
Director in Human Resources
Primary/Secondary Education Company, 51-200 employees
Vetted Review
Verified User
Pike13
1 year of experience
Use Cases and Deployment Scope
Pike13 is being used to facilitate and track instruction sessions and plans purchased and used.
Pros
  • Scheduling
  • Establishing purchasing platform
  • Enrolling new clients and staff
Cons
  • Not very intuitive system
  • Features don't always work as built
  • Implementation is 100% on client
Likelihood to Recommend
Pike13 would be well suited for an organization whose clients use the platform in person, not for a virtual service. This could be ideal for a client whose website doesn't need to be integrated with Pike13.
Most Important Features
  • Ability for clients to purchase passes and plans
  • Clients are able to select their instructor with little admin
  • Zapier integration
Return on Investment
  • Reduced admin after implementation
  • Great ROI
Alternatives Considered
Other Software Used

Pike13 Offers a Good Solution for Membership-Based Service Business

Rating: 7 out of 10
Incentivized
December 13, 2019
Verified User
Executive in Corporate
Music Company, 11-50 employees
Vetted Review
Verified User
Pike13
5 years of experience
Use Cases and Deployment Scope
Pike13 is utilized as our primary CRM system, for scheduling and billing across the organization. It is a scheduling platform for a membership-based service business, with good mobile access for both customers and employees. It is also integrated with out merchant processor and is our primary billing platform.
Pros
  • Good mobile access for employees viewing their schedule.
  • Designed well for membership-based business with both individual and group classes.
Cons
  • The ability of the reporting function is strong, but the interface is not user friendly.
  • The payroll function would be more powerful if it was integrated with main payroll providers.
Likelihood to Recommend
Pike13 is well suited for a membership/subscription based service business, where invoicing is directly tied to a scheduled event. It is limited as a "retail cash register" for the sale of physical goods/merchandise with no readily available inventory system tied to sales.
Return on Investment
  • The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
  • The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.
Alternatives Considered
I have not used similar products.
Support Rating
7
I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.
Other Software Used
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