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Pike13

Pike13

Overview

What is Pike13?

Pike13 (formerly Front Desk) delivers mobile scheduling, client management, and payment processing to gyms, spas, and instructional facilities (e.g. martial arts, music studio) and franchises. Pike13 was acquired by Jonas Software in January 2018.

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Recent Reviews
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Pricing

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Pike13

Pike13

N/A
Unavailable

What is Pike13?

Pike13 (formerly Front Desk) delivers mobile scheduling, client management, and payment processing to gyms, spas, and instructional facilities (e.g. martial arts, music studio) and franchises. Pike13 was acquired by Jonas Software in January 2018.

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.frontdeskhq.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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MINDBODY

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Vagaro

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Product Details

What is Pike13?

Pike13 Features

  • Supported: Scheduling and registration for appointments and classes
  • Supported: Management of class rosters and attendance
  • Supported: Automated billing and payments
  • Supported: Integrated merchant processing
  • Supported: Billing, schedule, and contract alerts
  • Supported: Client profiles and history
  • Supported: Real-time reporting and analytics
  • Supported: Simple pricing for businesses of all sizes

Pike13 Screenshots

Screenshot of Front Desk works on your phone, tablet, and desktopScreenshot of Check clients in quickly with QR codes from a mobile deviceScreenshot of You, your staff, and clients can manage their profilesScreenshot of Schedule clients from any device

Pike13 Integrations

Pike13 Competitors

Pike13 Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS
Supported LanguagesEnglish, Spanish, Portuguese, German, Swedish
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Comparisons

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Reviews and Ratings

(2)

Attribute Ratings

Reviews

(1-2 of 2)
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October 20, 2021

Pike13 Perfect for our people

Verified User
Director in Human Resources
Primary/Secondary Education Company, 51-200 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Pike13 is being used to facilitate and track instruction sessions and plans purchased and used.
Pros and Cons
  • Scheduling
  • Establishing purchasing platform
  • Enrolling new clients and staff
  • Not very intuitive system
  • Features don't always work as built
  • Implementation is 100% on client
Likelihood to Recommend
Pike13 would be well suited for an organization whose clients use the platform in person, not for a virtual service. This could be ideal for a client whose website doesn't need to be integrated with Pike13.
Most Important Features
  • Ability for clients to purchase passes and plans
  • Clients are able to select their instructor with little admin
  • Zapier integration
Return on Investment
  • Reduced admin after implementation
  • Great ROI
Alternatives Considered
Other Software Used
December 13, 2019

Pike13 Offers a Good Solution for Membership-Based Service Business

Verified User
Executive in Corporate
Music Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Use Cases and Deployment Scope
Pike13 is utilized as our primary CRM system, for scheduling and billing across the organization. It is a scheduling platform for a membership-based service business, with good mobile access for both customers and employees. It is also integrated with out merchant processor and is our primary billing platform.
Pros and Cons
  • Good mobile access for employees viewing their schedule.
  • Designed well for membership-based business with both individual and group classes.
  • The ability of the reporting function is strong, but the interface is not user friendly.
  • The payroll function would be more powerful if it was integrated with main payroll providers.
Likelihood to Recommend
Pike13 is well suited for a membership/subscription based service business, where invoicing is directly tied to a scheduled event. It is limited as a "retail cash register" for the sale of physical goods/merchandise with no readily available inventory system tied to sales.
Return on Investment
  • The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
  • The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.
Alternatives Considered
I have not used similar products.
Support Rating
7
I haven't used the support at Pike13 directly. Our franchisor's IT department serves as an intermediary and seeks support at Pike13 on our behalf when required.
Other Software Used
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