What is Pike13?

Pike13 (formerly Front Desk) delivers mobile scheduling, client management, and payment processing to gyms, spas, and instructional facilities (e.g. martial arts, music studio) and franchises. Pike13 was acquired by Jonas Software in January 2018.

Categories & Use Cases

Membership Management

Media

Front Desk works on your phone, tablet, and desktop

Check clients in quickly with QR codes from a mobile device

You, your staff, and clients can manage their profiles

1 / 4

Verified User

Director in Human Resources (51-200 employees employees)

Pros

Scheduling
Establishing purchasing platform
Enrolling new clients and staff

Cons

Not very intuitive system
Features don't always work as built
Implementation is 100% on client

Most Important Features

Ability for clients to purchase passes and plans
Clients are able to select their instructor with little admin
Zapier integration

Return on Investment

Reduced admin after implementation
Great ROI

Alternatives Considered

Paycom

Other Software Used

Paycom, WordPress, Zapier

Verified User

Executive in Corporate (11-50 employees employees)

Pros

Good mobile access for employees viewing their schedule.
Designed well for membership-based business with both individual and group classes.

Cons

The ability of the reporting function is strong, but the interface is not user friendly.
The payroll function would be more powerful if it was integrated with main payroll providers.

Return on Investment

The notification of scheduled events, helps ensure employees know when their schedule has been modified, which cuts down on employees arriving late, etc.
The notifications to customers of when their payment methods are expiring, etc helps to ensure they can update their information through the customer portal themselves which cuts down on administrative time.