Qualtrics

Qualtrics is more intuitive than other software systems that I've used and their customer service is phenomenal. We've contacted them on many occasions in the past for help with our survey features to create a more advanced or personal experience and they've always been able to help. There is also quite a bit of information available on their website in Q&A formats that makes it easy to find what you're looking for and keep going.

1. QuestionPro
2. survature
3. surveymonkey
4. Qualtrics

We originally went with Qualtrics because if it’s positive reputation, our experience working with the platform and other providers, and the presence of APIs. However, the experience has been hellish. They cannot do what they promised, are ambivalent or worse about your situation, worked very little throughout the course of a week, and are going to pass you around from person to person whenever you have an issue. This company will lure you in with snazzy graphics and decent analytics, but when you need them they will not be there for you.

My institution at the time was using the free version of Qualtrics. We use UserTesting at work currently since we have licenses paid for. Qualtrics isn't bad at with the institution level of license but it could be better. Overall, the interface is not as exciting or eye catching but it does the job.

Qualtrics CoreXM is the only product of its kind I have used. I was not with SelectHealth at the time the application was chosen. I wasn't in a similar role in previous jobs, so I'm not familiar with competing applications like Question Mark, Survey Gyzmo, Survey Monkey, Red Cap, etc., but I have heard from those who have used those other programs, that Qualtrics CoreXM is superior in functionality, customization, and reporting.

]Qualtrics] CoreXM is great if you want something that is a little more [long] lasting and impactful than a simple survey engine, but aren't quite ready for something that is a long term sustainable program. I would put [Qualtrics] CoreXM squarely in the large, defined project phase. CX is more of the program phase, and other lessor vendors are great for the pre-project definition phase