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Reachforce SmartSuite (Now Leadspace) Reviews

9 Ratings
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Score 8.4 out of 100

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Reviews (1-4 of 4)

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David Evans | TrustRadius Reviewer
April 11, 2019

Reachforce is a critical component of our MarTech stack

David Evans
Score 10 out of 10
Vetted Review
Verified User
Review Source
We leverage SmartSuite to improve data enrichment accuracy of new leads and update existing records with continuous data management. Our target customer is VSBs (very small businesses) which are rarely found in other solutions that we vetted. With a match rate of 68.4% (US businesses), we're extremely satisfied with the ReachForce solution. With the additional information (especially firmographics and industry data), we're able to make improvements in our lead scoring logic and identify which vertical markets are the best fit for our software.
  • Great ROI! We spend significantly less time chasing down data points with our leads when their records have already been enriched.
  • Support is super responsive and helpful. We haven't had to lean on them much, but whenever we have questions, they're quick to engage.
  • Great relationship. We have frequent check-ins with Reachforce to discuss how things are going, share product roadmap ideas, and strategize on how to best leverage the platform.
  • Hard to pinpoint any cons with Reachforce. Any issues/concerns I've ever had, they've addressed or even improved the product to help us (and other customers).
Any business that is optimizing their lead capture forms for conversion (by reducing form fields) will benefit from a data enrichment service. When a visitor comes to our site and fills out a form, it's critical that we assign the lead to a sales dev rep within five minutes (we're 90% more likely to reach them in that timeframe). Having the enriched data points immediately allows us to further qualify net new leads and escalate them within the SLA.
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Melissa Davies | TrustRadius Reviewer
December 06, 2018

Bionic Forms and Data - Faster, stronger, better

Melissa Davies
Score 9 out of 10
Vetted Review
Verified User
Review Source
Reachforce SmartForm is primarily used by the marketing team to drive better leads to the sales team.
  • Reachforce Smart forms - pumps up conversions with fewer fields, while getting high quality/accurate data company and contact on the back end
  • Reachforce data is second to none
  • Reachforce standardization is a lifesaver when doing things like segmenting, direct mail, etc.
  • Implementation of Reachforce Forms is a little confusing, but once its done seamless
Anyone selling B2B, except email, first name, last name (and email can be free mail (Gmail.com) so not very accurate - end-user data is notoriously inaccurate - examples:

Company: IBM, I.B.M. IBM Inc
# of Employees - is that the number in my office, in my region, in my country or global?
Company Revenue - Actual form completed by an executive at IBM - $10MM (is that monthly? annual? division? etc)

Most B2B companies segment their database based on these fields or similar (either for routing or scoring) so when they are 98% inaccurate (based on studies by Eloqua (Oracle) and Sirius Decisions) - having accurate data is even more important.

The simplest reason is the fewer fields you have the higher your conversion rates, even using tools inside of Marketing Automation Platforms like Progressive profiling and autofill - doesn't have the same impact as having 4 fields vs. 6-10 fields that are auto-filled - add the added benefit of getting 10x the data and it being accurate and standardized.
Read Melissa Davies's full review
Jay Kang | TrustRadius Reviewer
October 02, 2017

Great solution for companies looking to do a lot of email marketing to new prospects

Jay Kang
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using Reachforce to acquire new contacts/leads for our business unit as well as send out an awareness campaign (e-mail) to people we have no relationship with when we launch new products, host new events, or do surveys, etc. We also use Reachforce to capture/append missing data of contacts and companies we have in our master contact database.
  • Appending (enriching) the form data is fairly good and accurate, on companies that is.
  • The cost of purchasing contacts is lower compared to D&B and its competitors. They are more willing to negotiate the cost with you than other companies we tried.
  • Integration with Pardot is painless and seamless.
  • Data quality on contact level is not accurate as we would like. I noticed even the data we get from D&B is not as accurate as would like. It is understandable because people change their jobs so frequently in our industry. We received high bounce rate from our email marketing. We did the random review of our own data against their data and found some contacts' info has not been updated and is wrong.
  • Smartforms integration can be tricky for the first time users.
  • I wish they refreshed their data more frequently than quarterly.
If you are looking to do a lot of email marketing into new vertical markets without spending a lot of time and cost, Reachforce gets the job done. It is fairly easy to use and we found their customer service is better than other companies we used in the past. I just wish their data quality (contacts) could be better but it is still on par with other companies we worked with.
Read Jay Kang's full review
Anonymous | TrustRadius Reviewer
March 18, 2015

Worth the investment!

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
We receive leads from a variety of sources including direct form fills onto our webpage, and Marketo landing pages, third party partners in the form of Excel lists, etc. We were looking for a data appending solution that could deal with a variety of different inputs - forms, Excel lists, existing database, etc. The data quality that we bring in from the marketing side affects sales as well since we are only as good as the data that we pass through. Before, we were manually sending these lists overseas for manual cleaning and managing multiple lists, timezone differences was unwieldy and extremely time consuming.
  • Increase the number of leads by decreasing your fields that you need on each form. We all know the number of fields is inversely correlated to how many leads we get. Smart Forms is easily integrated into Marketo (not sure which other MAS are compatible as well) and ensures that data coming in appends with firmographic data so you don't have to ask for it.
  • Customized data format - They can customize to fit our specific selections and buckets. For example for employee size the raw data is a single number, we look at ranges. They can customize so the data appends with the range format that we need to have.
  • Awesome sales team, customer support, and very helpful and knowledgeable. They were incredibly responsive and very easy to work with.
  • Flexibility in data input - we can upload leads into the ReachFroce cloud, append, then push data over to Marketo, or if it gets into Marketo directly it can clean once its in Marketo and you can clean as many times as you want without being charged each time.
  • In the form selection, if a company name does not exist in the database, the lead can choose "not me" then that actual data value overwrites what they originally put. In the future, if they choose not me to default to the lead entered data value. This is something they know and I'm told they are working on it.
For someone who is facing our similar pain points Reachforce is a great fit. The solution is a bit pricey, however, if you take the lost time, and the alternative of inaccurate data, its worth the investment.
As with all data appending vendors, you should give all the vendors that you are evaluating a same set of lists to know if they can address your target market. We provided a random sampling from our database including "good leads, bounced leads, and purchased leads, as well as some from actual 3rd party webinars to see how they would perform. We tested the workflow all the way through import and it worked great. What would take several days of back and forth and inaccurate data can be done in less than 15 minutes. This is crucial especially as your marketing needs are scaling.
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Reachforce SmartSuite (Now Leadspace) Scorecard Summary

Likelihood to Recommend (9)
8.4
Likelihood to Renew (1)
9.0

About Reachforce SmartSuite (Now Leadspace)

ReachForce SmartSuite allows marketers to adopt a “data-first” approach that provides consistent verification, standardization, and enrichment of their data to enable successful modern marketing tactics like account-based marketing (ABM), segmentation, and personalization.

ReachForce SmartSuite ensures data is always campaign-ready by cleansing and enriching both new and existing B2B account and contact data. As a Marketo Accelerate partner, ReachForce data management solutions verifies and enriches inbound leads with SmartForms in real-time, and outbound leads with account and contact data.

With an accurate and complete view into your data, the vendor promises that businesses can deliver precise, timely and meaningful engagements that reduces time to revenue. ReachForce offers a comprehensive suite of curated first and third-party data that delivers highly accurate account, contact, and social data with a best-in-class matching algorithm and machine learning technology.
Categories:  Data Management,  Customer Data

Reachforce SmartSuite (Now Leadspace) Features

Has featureReal-Time Form Enrichment
Has featureAccount & Contact Data Enrichment
Has featureData Management (Cleansing, DeDupe, Standardization)
Has feature4-Levels of Corporate Hierarchy Data

Reachforce SmartSuite (Now Leadspace) Screenshots

Reachforce SmartSuite (Now Leadspace) Integrations

Reachforce SmartSuite (Now Leadspace) Competitors

Reachforce SmartSuite (Now Leadspace) Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Because we know that bad data plagues companies of all sizes, ReachForce's solutions are priced based off expected consumption of data enrichment. This helps scale from the smallest of organizations to the largest.

Reachforce SmartSuite (Now Leadspace) Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
10%
Mid-Size Companies (51-500 employees)
40%
Enterprises (> 500 employees)
50%

Reachforce SmartSuite (Now Leadspace) Support Options

 Free VersionPaid Version
Phone
Email
FAQ/Knowledgebase

Reachforce SmartSuite (Now Leadspace) Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No