Referral Rock Reviews

9 Ratings
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Score 8.9 out of 100

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Reviews (1-3 of 3)

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November 06, 2020
🌩 Tony Chan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Referrals from your customers are key to any business's growth and success. That is why I chose and continue to use Referral Rock to make my life easier with this aspect of our growth. There are so many different ways to help manage all my referrals (segments, sending emails, etc.), which makes my life easier. In addition to the awesome features, their support is rocking and helpful. Moving from onboarding to usage of the product and making sure I use all the features fully were key to my success with using Referral Rock.
  • Simple and easy segmentation
  • Customer support
  • Easy setup
  • Inability to edit contact details
It is well suited to help you manage your referrals if you have lots of customers to leverage (over 100).
Their support and success team is super responsive and helpful from onboarding to using the product. They always made sure I was taken care of.
Read 🌩 Tony Chan's full review
October 29, 2020
Tim Gill | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Referral Rock has helped increase our customer referral leads, referral partner program leads, [and our] internal bonus campaign for employees to earn incentives. The integrations and automations with the software [have] worked seamlessly after [being set] up. I particularly like that it creates a one-click link for members to access their portal and track their referrals and payouts. The Tango Gift Card catalog offers a wide variety for payouts to choose from. Special shout out to Daniel, who has been our success manager and assisted promptly when I've had specific questions.
  • Integrations & automations
  • Easy for end user
  • Increased sales & revenue
  • Learning curve to build out campaigns
  • Basic form builder
  • Needs more plug and play email templates
If you have a decent sized customer base, Referral Rock can be a great tool to leverage those current clients to increase your sales and revenue. The dashboard and referral submission is easy to use for the end user. I would recommend [Referral Rock] to any service based company to use. [I] looked at several competitors when finding a solution, and [I] am glad we went with them.
They are very responsive and prompt when we had questions come up. Support has been great.
Read Tim Gill's full review
February 20, 2021
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Referral Rock to manage our first ever referral program for our SaaS business, Syncro. It has worked flawlessly for us thus far. After comparing it to many other referral program management solutions via reviews, Googling, demos, etc. we landed on Referral Rock even though it was more pricey than the other solutions. Totally worth the money for the features you get + the fact that the platform is just so much more mature than the other options out there.
  • Automation (one click access link with our email marketing software, payouts, etc.).
  • Reporting (their dashboard and logs are SUPER detailed).
  • Onboarding (we have a dedicated account rep who's great via email and video calls).
  • Just a few minor missing features that I have been told are on the roadmap. Certainly not blockers.
  • Gift card payouts that work internationally, even if the currency selected is specific to a certain country (i.e. a $100 USD gift card payout amount should still result in the ability for the recipient to choose a gift card worth $100 USD, but available in their home country. Right now we are limited to only those gift cards available within the payout currency country).
It works really well for SaaS referral programs, can't speak to ecommerce and such.
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What is Referral Rock?

Referral Rock is referral marketing software that works alongside the user's business with the goal of helping them get more customers. Referral Rock allows users to automate the ask, nurture multiple shares, align incentives, convert to sales, then repeat. This approach aims to create a viral self-feeding referral program.

Users can run refer a friend, influencer, and partner programs for any business (not just e-commerce), according to the vendor, to maximize word of mouth referrals through referral program software that fits their business.

The vendor promises the user's brand, voice, incentive structure, and rewards can all be integrated with their systems and business processes.

The vendor's goal is that users are not in the platform every day and that their word of mouth runs on autopilot so they can kick back and relax and watch the referrals roll in. The vendor promises to make it easy to set up and avoid the biggest mistakes in referral marketing with built-in best practices and real-time audits to make sure the program is performing to it's potential.

Referral Rock Features

Has featureAutomated Program Invites and Email Invite Campaigns
Has featureEasy Social Sharing
Has featureReward Distribution/Fulfillment
Has featureAPI
Has featureMember / Advocate Portal
Has featureRobust Configurable Reward Rules

Referral Rock Screenshots

Referral Rock Integrations

Zapier, HubSpot CRM, Mailchimp, WooCommerce, Shopify, Google Analytics, Salesforce Lightning Platform (formerly Salesforce App Cloud), Magento Commerce, part of Adobe Commerce Cloud

Referral Rock Competitors

Referral Rock Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Required
EditionPricing DetailsTerms
Starter$200per month
Growth$400per month
Established$800per month

Enterprise plans available as well.

Referral Rock Support Options

 Free VersionPaid Version
Live Chat
Email
FAQ/Knowledgebase
Social Media
Screenshares
Video Tutorials / Webinar
Dedicated Customer Success Rep
Personalized Onboarding

Referral Rock Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No