TrustRadius Insights
Referral Rock has proven to be a valuable tool for businesses looking to implement and streamline their referral programs. Users have …
Starting at $200 per month
View PricingOverview
What is Referral Rock?
Referral Rock is referral marketing software that works alongside the user's business with the goal of helping them get more customers. Referral Rock allows users to automate the ask, nurture multiple shares, align incentives, convert to sales, then repeat. This…
Recent Reviews
Pricing
Starter
$200
Cloud
per month
Growth
$400
Cloud
per month
Established
$800
Cloud
per month
Entry-level set up fee?
- $800 per subscriptionRequired
For the latest information on pricing, visithttps://referralrock.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Referral Rock?
Referral Rock is referral marketing software that works alongside the user's business with the goal of helping them get more customers. Referral Rock allows users to automate the ask, nurture multiple shares, align incentives, convert to sales, then repeat. This approach aims to create a viral self-feeding referral program.
Users can run refer a friend, influencer, and partner programs for any business (not just e-commerce), according to the vendor, to maximize word of mouth referrals through referral program software that fits their business.
The vendor promises the user's brand, voice, incentive structure, and rewards can all be integrated with their systems and business processes.
The vendor's goal is that users are not in the platform every day and that their word of mouth runs on autopilot so they can kick back and relax and watch the referrals roll in. The vendor promises to make it easy to set up and avoid the biggest mistakes in referral marketing with built-in best practices and real-time audits to make sure the program is performing to it's potential.
Referral Rock Features
- Supported: Automated Program Invites and Email Invite Campaigns
- Supported: Easy Social Sharing
- Supported: Reward Distribution/Fulfillment
- Supported: API
- Supported: Member / Advocate Portal
- Supported: Robust Configurable Reward Rules
Referral Rock Screenshots
Referral Rock Integrations
- Zapier
- HubSpot CRM
- Mailchimp
- WooCommerce
- Shopify
- Google Analytics
- Salesforce Lightning Platform (formerly Salesforce App Cloud)
- Magento Commerce
- part of Adobe Commerce Cloud
Referral Rock Competitors
Referral Rock Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Referral Rock has proven to be a valuable tool for businesses looking to implement and streamline their referral programs. Users have found that the software effectively increases customer referral leads and referral partner program leads, while also facilitating internal bonus campaigns for employees to earn incentives. This platform offers seamless integrations and automations, making the referral process smooth and efficient. Users appreciate features such as segmenting referrals, sending emails, and creating one-click links for members to track their referrals and payouts.
The support provided by Referral Rock has been highly praised, with success managers promptly addressing specific questions and assisting with onboarding. Marketing departments have successfully utilized the software to manage customer referral and affiliate programs. Notably, Referral Rock stands out for its ability to track referrals, integrate with Salesforce, and automate reward payouts. Despite potentially being more expensive than other options, businesses choose Referral Rock for its mature platform with a wide range of features.
Referral Rock has proven to be valuable in simplifying and automating referral marketing, benefiting both publishers and advertisers. The software seamlessly integrates referral marketing with sales management, providing a comprehensive solution for businesses. Noteworthy use cases include managing a SaaS business's first-ever referral program with a flawless experience and mature platform. Overall, Referral Rock has helped businesses increase the effectiveness of their referral programs while streamlining management and tracking processes.
Ease of Use and Setup: Users have praised Referral Rock for its ease of use and setup. Many reviewers have stated that the platform is intuitive and user-friendly, making it easy to navigate and complete tasks quickly. The simplicity of the setup process has been highlighted by several users, who found it straightforward and hassle-free.
Seamless Integration: Referral Rock's seamless integration capabilities have been highly regarded by users. Reviewers appreciate how the platform allows for automation throughout the referral journey, providing a smooth experience for both organizations and referrers. The integration with other tools such as HubSpot has been particularly noted as a standout feature, offering a unique and seamless connection that other platforms at a similar price point lack.
Customer Support: The customer support team of Referral Rock has received high praise from users. Several reviewers have commended the team for being highly efficient and responsive, providing helpful assistance whenever needed. Users appreciate the team's willingness to answer any questions or provide guidance, with some mentioning their availability for video/screen share calls.
Steep Learning Curve: Several users have found the integration with Salesforce to have a steep learning curve, making it difficult for them to fully utilize the feature. This has resulted in frustration and delays in effectively integrating their Salesforce data with the system.
Formatting Challenges: Users have experienced difficulties with formatting on registration and member pages, including long load times and challenges incorporating text edits. These issues not only impact the user experience but also make it time-consuming to create professional-looking pages with customized content.
Lack of Customization: Some users mentioned that the email functions lacked customization options, such as the ability to add custom fonts or fully personalize templates. Additionally, they found it slightly tricky to create landing pages and emails on templates due to limited customization capabilities. This lack of flexibility can hamper their ability to deliver tailored messages and branding through these communication channels.
Attribute Ratings
Reviews
(1-2 of 2)Companies can't remove reviews or game the system. Here's why
November 07, 2020
Rockin' Referral Management Software
Score 10 out of 10
Vetted Review
Verified User
Referrals from your customers are key to any business's growth and success. That is why I chose and continue to use Referral Rock to make my life easier with this aspect of our growth. There are so many different ways to help manage all my referrals (segments, sending emails, etc.), which makes my life easier. In addition to the awesome features, their support is rocking and helpful. Moving from onboarding to usage of the product and making sure I use all the features fully were key to my success with using Referral Rock.
- Simple and easy segmentation
- Customer support
- Easy setup
- Inability to edit contact details
- Doubled ROI
October 29, 2020
Stout referral program that has increased our sales
Score 10 out of 10
Vetted Review
Verified User
Referral Rock has helped increase our customer referral leads, referral partner program leads, [and our] internal bonus campaign for employees to earn incentives. The integrations and automations with the software [have] worked seamlessly after [being set] up. I particularly like that it creates a one-click link for members to access their portal and track their referrals and payouts. The Tango Gift Card catalog offers a wide variety for payouts to choose from. Special shout out to Daniel, who has been our success manager and assisted promptly when I've had specific questions.
- Integrations & automations
- Easy for end user
- Increased sales & revenue
- Learning curve to build out campaigns
- Basic form builder
- Needs more plug and play email templates
- Increased sales
Integrations and automations were what we were looking for.