RXNT is a cloud-based healthcare software provider, offering an Electronic Health Records (EHR) with a Patient Portal and E-Prescribing and Practice Management (PM) system that includes Medical Billing and Scheduler.EHR users can customize patient encounters with Smart Forms, templates, and…
6 years of experience
RXNT is a cloud-based healthcare software provider, offering an Electronic Health Records (EHR) with a Patient Portal and E-Prescribing and Practice Management (PM) system that includes Medical Billing and Scheduler.
EHR users can customize patient encounters with Smart Forms, templates, and macros to streamline workflows and faster data collection. Interoperability allows physicians to send/receive referrals, request and review lab/imaging orders, and attach and organize important documents within a patient’s chart.
Patient engagement is enhanced with telehealth access and an integrated Patient Portal that includes scheduling, intake and consent forms that are integrated into patient charts, and provider messaging.
RXNT’s PM/Billing software enhances revenue cycle management, from billing and collections, scheduling, appointment reminders, insurance eligibility, charge capture, up-to-date billing codes, claim scrubbing, and remittance. Patient data is entered once for fewer errors and faster processing and payment.
Configurable reports allow reporting on every field in the billing workflow and editing on the fly enables access to details without extra analysis. Single sign-on (SSO) simplifies central billing office operations. Online bill pay lets patients make payments quicker and easier. Cloud-based iOS and Android mobile apps let providers charge capture, schedule appointments, and check-in patients.
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Users have reported experiencing issues with the EHR, PM, and scheduling features of the product, resulting in delayed support and slow resolution of problems. Despite these challenges, the system meets the necessary requirements for agencies to remain compliant with Mental Health contracts, providing a positive overall experience. Some users have found the features to be glitchy and updates to be slow. Additionally, customer support has been lacking, with slow response times and ticket closures without satisfactory resolutions. The system's downtime is also a major issue, especially since there are no paper templates available for use during these periods.
On a more positive note, users appreciate the ability to import medication history directly to the EHR and easily write and send prescriptions to pharmacies. However, the electronic prescribing software is still new and has some bugs that need to be addressed. Nonetheless, the product works well for charting and prescribing, particularly for small businesses and concierge providers. Users find the system easy to use, allowing them to send refills, make notes, cancel prescriptions, and print medication logs effortlessly.
Despite some initial challenges during setup and integration of the Charge capture system, users generally find the product great for medical billing. While some miss the two-page option, they still consider the software to be excellent overall. Customer service has been responsive and helpful in resolving frustrations and providing a positive experience. For many offices, the product has been a great choice due to its easy installation, ease of use, good customer service, and affordable price for setting up a practice.
The EHR side of the product is solid, easy to navigate, and offers useful features for chart documentation. Additionally, the Practice Management component is stable, constantly improving and worth its cost. Though some users have experienced glitches in rural areas, they find that this system speeds up documentation of repeat visits. Moreover, customer support is highly regarded for their timely updates on system issues and resolutions.
The product effectively addresses the chaos in prescription writing, but some users believe it may have limitations in the changing landscape of medicine. Overall, RXNT is considered good software for EHR, eRx, and scheduling needs.
Easy Access and Multi-site Option: Many users have found the cloud-based EHR to be easily accessible, allowing them to conveniently manage their records from multiple locations. This feature has been mentioned positively by numerous reviewers for its user-friendly interface and seamless experience across different sites.
Convenient Medication Ordering: Several reviewers highly value the ability to easily order medications from any pharmacy using the software. This functionality has been praised for streamlining the prescription process and eliminating the need for manual coordination with pharmacies, saving healthcare professionals valuable time.
Export Records Feature: The option to export records has been consistently praised by users for its convenience. It allows them to efficiently transfer data when needed, whether it's sharing patient information with other medical providers or generating reports for analysis purposes. This capability has proven particularly helpful in enhancing collaboration and improving workflow efficiency within healthcare organizations.
Cons:
