#1 most frequent
United States of America
94.9%37 installations of 39
What is RXNT?
RXNT is an ambulatory healthcare tech solution for medical practices and healthcare organizations. Since 1999, RXNT has offered integrated, customizable, ONC-certified Clinical and Practice Management software for medical offices, healthcare organizations, and specialists across the United States.
Categories & Use Cases
Media
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Screenshot of RXNT's clinical EHR software, where users can document patient encounters using custom templates & notes, as well as manage medications and demographic information.
Top Performing Features
Real-time eligibility verification
The software checks a patient’s insurance and benefits eligibility and tracks co-pay and deductible information.
Category average: 6.6
Local mode / networking failsafe
The software provides a way to ensure that network or connectivity issues are not a work-stopping event.
Category average: 6.7
Patient portal
Patients can access important personal health information, such as medications, allergies and lab results, online through a secure website.
Category average: 6.5
Areas for Improvement
Workflow automation
The software allows practitioners to take action directly from a patient’s chart, such as prescribing a medication, ordering a lab test, or requesting a follow-up appointment.
Category average: 5.3
Task tracking
Users can monitor staff productivity and accountability.
Category average: 6.8
Templates
The EMR software includes pre-built and customizable templates to allow for easy, standardized organization of clinical data and notes.
Category average: 6.4
Who Buys & Uses RXNT
#1 most frequent
Health Care and Social Assistance
53.8%21 installations of 39
“I use RXNT as my EMR, escribing, lab integration and soon I'll be opening the patient portals. Currently I am using the templates for progress and new patient notes. Before RXNT, I was using Valant. I became fatigued by the number of pages a progress note would have and the repetition of note sections despite keeping the note as concise as possible.”
#2 most frequent
Professional, Scientific, and Technical Services
12.8%5 installations of 39
#3 most frequent
Educational Services
7.7%3 installations of 39
#2 most frequent
Pakistan
2.6%1 installation of 39
#3 most frequent
Philippines
2.6%1 installation of 39
Pros
- Intuitive design and user-friendly navigation
- Customizable forms and robust reporting tools
- Effective onboarding and training process
Cons
- System performance issues (slow response, glitches, data loss)
- Inefficient user workflow (excessive clicks, inflexible scheduling)
- Challenges with initial implementation and customer support responsiveness
RXNT Mostly Good with Some Flaws
Use Cases and Deployment Scope
I primarily use RXNT to create medical notes and write prescriptions. Used for intake and follow-up. There are no real issues with RXNT at this time. Although not used for billing, the documents section of RXNT is useful, as that is where we upload labs for review. This way, other prescribers can view them as well.
Pros
- Easily create intake notes
- Easily create follow up notes
- Easily upload labs for review
Cons
- Since my last review, there have been significant problems with RXNT. The first being that after the new year, I was unable to send controlled substance prescriptions. The solution turned out to be an obscure and arcane issue that was difficult to resolve
- Second, RXNT added additional steps for authentication when signing but completely bungled the roll out, informing users with only one pop-up informational box on a Monday morning with no follow up nor any advice on how to manage this change. The result was that my entire organization was unable to access RXNT for several days on Friday after they made the change.
- Third is RXNT's collective response to the second problem, namely that no one could access the program, meaning we could not view past notes for patients nor prescribe medications. They took almost half a day even to respond to our multiple complaints and requests for help. When they finally responded, their suggestions were completely useless and we remained unable to use the program. Fortunately, our CEO figured out how to access the program over the weekend. However, that meant that many of us had to work over the weekend to complete our notes and prescribe meds. Of note, we did not get a single response from RXNT over the weekend, in spite of multiple emails.
- Fourth, RXNT offered absolutely no apologies or accountability for their actions. They excused themselves from failing to respond to our emails and requests by noting that they had only 20 IT staff on hand for the roll out of the changes noted above, for which they seemed to have failed to plan for any issues. They made nothing but excuses, blaming us for their poor planning.
- Fifth, after our CEO chastised them for their entirely unprofessional behavior and lack of caring for their customers, they assigned us a specific individual, whom they claimed would be responsive to us for any further difficulties. Well, we have had a number of further difficulties in logging in to RXNT and prescribing controlled substances, and the individual tasked with taking care of us was no more responsive or accountable than we had experienced before. She did not answer emails in a timely fashion, nor did she offer any useful assistance.
- Overall, we are very disappointed with RXNT, who have proved to be unprofessional, unaccountable, and incompetent.
Return on Investment
- Does not allow for easy access to the program
- Does not allow for easy prescribing
- Difficult to enter notes for patients
- Difficult to treat patients effectively due to lack of access to prior notes
- Creates numerous bottlenecks in work flow
Usability
Alternatives Considered
Epic
Other Software Used
Google Chrome, Safari, Shared Contacts for Gmail
RXNT review from a teamlead
Use Cases and Deployment Scope
I started using RXNT for last one year one of the best application for submitting claims in the market , also smooth experience while using is this application i would like to recommend for my friends in coming days it was great experience for me Thank you RXNT for providing good service.
Pros
- friendly application
- easy to use
- Transitions was very smooth
- we can get reports in one click
Cons
- need some additionally tabs to get reports
- Custom reporting can be time-consuming
- Highly specific intake forms
Return on Investment
- I give RXNT a nine out of ten for return on investment
Usability
Review of RXNT.
Use Cases and Deployment Scope
RXNT is a great platform. It allows me to input not only my medical records, treatment plans, and goals, but also to coordinate with other providers. Providing a seamless integration process between providers in our practice. The layout is straightforward and can be customized to meet the individual's needs.
Pros
- Allows for multiple diagnosis and the movement of those in order.
- The ability to set macros for ease of use.
- The ability to customize settings, forms, and choices.
Cons
- Additional forms.
- Ability and ease to upload paper forms.
- Learning or information tutorials.
Return on Investment
- It allows me to quickly and easily chart.
- Ease of use provides a time value.
- Ability to duplicate forms is a nice feature.
Usability
RXNT Works Wonders
Use Cases and Deployment Scope
We use RXNT for billing, scheduling, EHR, and scheduling patients. It addresses being able to handle all aspects of our business in one program. Our scope is behavioral health and nursing and we are able to use it for all patients. Using RXNT in our practice has allowed us to cut out another program and use RXNT in place for all providers.
Pros
- Very detailed patient encounters.
- User friendly claims submission and compatibility.
Cons
- Maybe include some shortcut features.
- Create an option to have multi window features.
- Come with a step by step user manual for each different part of the program.
- Being able to have eligibility.
Return on Investment
- ability to run reports based on insurances.
- ability to run reports based on patients
- ability to run reports on unbilled charges
- ability to upload patient accounts from other programs
Usability
Other Software Used
Epic, CGM Medisoft, 1Doc
New to RXNT
Use Cases and Deployment Scope
I use RXNT as an EHR system that functions within my multidisciplinary practice. I offer a wide variety of services and this is the one system that is user friendly and diverse enough to allow me to work all within one easy to use platform. I have had a great onboarding process.
Pros
- Easy to use
- Built in ready to use forms
- customizable forms
Cons
- Faster onboarding
- Faster set up with telehealth platform
- no other opinion
