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SAP Cloud for Social Engagement

SAP Cloud for Social Engagement

Overview

What is SAP Cloud for Social Engagement?

Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.

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Learn from top reviewers

A Great Option for Social Engagement

Rating: 10 out of 10
March 8, 2021
IncentivizedVetted ReviewVerified User
I have used SAP Cloud for Social Engagement within my company's Sourcing Department. We use Social Engagement to communicate with our e-commerce customers and vendors. We also...
Continue reading
Verified user
Administrative Assistant
SAP Cloud for Social Engagement1 year of experience

Best option for Social Engagement

Rating: 6 out of 10
April 30, 2016
IncentivizedVetted ReviewVerified User
I have used SAP Cloud for Social engagement for one of my clients. They use Social engagement to communicate with their e-commerce customers. SAP Cloud for Social Engagement a...
Continue reading
Albano García Pelaz
Project Manager - Customer Service
Manager
IBM
SAP Cloud for Social Engagement3 years of experience
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Awards

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Pricing

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SAP Cloud for Social Engagement

SAP Cloud for Social Engagement

N/A
Unavailable

What is SAP Cloud for Social Engagement?

Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

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Product Details

What is SAP Cloud for Social Engagement?

SAP Cloud for Social Engagement Integrations

SAP Cloud for Social Engagement Competitors

SAP Cloud for Social Engagement Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(41)

Reviews

(1-2 of 2)
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A Great Option for Social Engagement

Rating: 10 out of 10
Incentivized
March 08, 2021
Verified User
Vetted Review
Verified User
SAP Cloud for Social Engagement
1 year of experience
Use Cases and Deployment Scope
I have used SAP Cloud for Social Engagement within my company's Sourcing Department. We use Social Engagement to communicate with our e-commerce customers and vendors. We also use Social Engagement within our Sales Department to communicate with clients.
Pros and Cons
  • Communicate across social media accounts (I.e. Facebook, Twitter & LinkedIn)
  • Preexisting templates allow for efficient use of time when responding
  • Access to real-time insight into key trends and topics
Likelihood to Recommend
My company exists within the Hospitality & Tourism industry where we provide Marketing and Event Planning services. SAP Cloud for Social Engagement helps me gain insight into how my vendors and clients feel about my company's brands, categories, products and services while remaining up-to-date with current market issues and trends.
SAP Cloud for Social Engagement Feature Ratings
Listening/monitoring (4)
95%
9.5
Boolean keyword searches
100%
10.0
Filtering out noise/spam
90%
9.0
Sentiment analysis
100%
10.0
Broad channel coverage
90%
9.0
Publishing (4)
100%
10.0
Content planning and scheduling
100%
10.0
Audience targeting
100%
10.0
Content optimization
100%
10.0
Workflow management
100%
10.0
Engagement (3)
96.66666666666666%
9.7
Automated routing and prioritization
100%
10.0
Customer interaction histories
100%
10.0
Bulk actions
90%
9.0
Marketing (4)
100%
10.0
Lead generation
100%
10.0
Content marketing
100%
10.0
Paid media management
100%
10.0
Campaigns and promotions
100%
10.0
Channel coverage/integration (5)
100%
10.0
Twitter
100%
10.0
Facebook
100%
10.0
LinkedIn
100%
10.0
Instagram
100%
10.0
YouTube
100%
10.0
Reporting/analytics (3)
100%
10.0
Campaign success analytics
100%
10.0
Real-time tracking
100%
10.0
Competitor analysis
100%
10.0
Account management (2)
100%
10.0
Role-based user permissions & privileges
100%
10.0
Mobile access
100%
10.0
Return on Investment
  • Provides real-time social media messaging responses
  • Organizes analytics within one system
  • Our planners and sales team has seen an overall increase in business and revenue after implementing the SAP Cloud for Social Engagement
Alternatives Considered
  • SAP Cloud for Social Engagement's analytic capabilities proved far more financially viable than that of Cvent or Oracle's capabilities.
  • SAP Cloud for Social Engagement allows me to find clients and vendors by targeting key words within social media messages and sort them by urgency and relevance. Having a better understanding of our client's wants and needs helps my company gain traction against our competitors.
Other Software Used
SAP Analytics Cloud, Cvent Event Management, Cvent Onsite Solutions (formerly AllianceTech)
Usability
10
I gave SAP Cloud for Social Engagement this rating because of the success I have seen personally within my company. I gave a rating of '10' because I highly recommend this product to others. Having better insight into my client's and vendor's opinion of my company's brand and services has allowed us to market ourselves better.
Support Rating
10
I provided SAP Cloud for Social Engagement this rating since the product has such a great backing along with the SAP brand itself. There is a lot of support behind this product as it connects with a variety of social media platforms, like Facebook and Twitter. The support provided by SAP in terms of tech help is wonderful as well. There is a lot of support from all angles.

Best option for Social Engagement

Rating: 6 out of 10
Incentivized
April 30, 2016
Use Cases and Deployment Scope
I have used SAP Cloud for Social engagement for one of my clients. They use Social engagement to communicate with their e-commerce customers. SAP Cloud for Social Engagement allows them to view messages from multiple social media accounts including Facebook and Twitter in real-time.
Pros and Cons
  • Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
  • Utilize social preconfigured templates to respond quickly to current and potential clients.
  • Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
Likelihood to Recommend
SAP Cloud for Social Engagement's solution briefly shows how you can better understand how your customers feel about your brands, categories, products and services while staying tuned to market issues and trends.
Users and Roles
4
The marketing department
SAP Cloud for Social Engagement Feature Ratings
Listening/monitoring (4)
60%
6.0
Boolean keyword searches
40%
4.0
Filtering out noise/spam
50%
5.0
Sentiment analysis
80%
8.0
Broad channel coverage
70%
7.0
Publishing (4)
77.5%
7.8
Content planning and scheduling
70%
7.0
Audience targeting
90%
9.0
Content optimization
80%
8.0
Workflow management
70%
7.0
Engagement (3)
86.66666666666666%
8.7
Automated routing and prioritization
90%
9.0
Customer interaction histories
90%
9.0
Bulk actions
80%
8.0
Marketing (4)
77.5%
7.8
Lead generation
80%
8.0
Content marketing
80%
8.0
Paid media management
70%
7.0
Campaigns and promotions
80%
8.0
Channel coverage/integration (7)
84.28571428571429%
8.4
Twitter
90%
9.0
Facebook
90%
9.0
LinkedIn
90%
9.0
Google+
80%
8.0
Instagram
80%
8.0
Pinterest
80%
8.0
YouTube
80%
8.0
Reporting/analytics (3)
83.33333333333334%
8.3
Campaign success analytics
90%
9.0
Real-time tracking
90%
9.0
Competitor analysis
70%
7.0
Account management (2)
70%
7.0
Role-based user permissions & privileges
70%
7.0
Mobile access
70%
7.0
Alternatives Considered
  • Microsoft Social and Oracle Social Engagement
The SAP solution is more complete than others because it includes capabilities for social media listening, real-time social media message response, social profiles and history, and analytics in one system.
Other Software Used
Return on Investment
  • Rapid deployment.
  • SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance.
  • Analytics capabilities.
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