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Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.Best option for Social EngagementI have used SAP Cloud for Social engagement for one of my clients. They use Social engagement to communicate with their e-commerce customers. SAP Cloud for Social Engagement allows them to view messages from multiple social media accounts including Facebook and Twitter in real-time.,Communication with multiple social media accounts including Facebook,Twitter and LinkedIn. Utilize social preconfigured templates to respond quickly to current and potential clients. Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.,Include other social network standard integrations. Possibility to create metrics and custom reports.,6,4,Microsoft Social and Oracle Social Engagement,Oracle Social Relationship Management (SRM),Rapid deployment. SAP Cloud for Social Engagement allows you to listen to your customers by locating social media messages that mention key words such as a specific product and prioritize them according to urgency and relevance. Analytics capabilities.
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SAP Cloud for Social Engagement
32 Ratings
Score 6.8 out of 101
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SAP Cloud for Social Engagement Reviews

SAP Cloud for Social Engagement
32 Ratings
Score 6.8 out of 101
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Albano García Pelaz profile photo
April 30, 2016

SAP Cloud for Social Engagement Review: "Best option for Social Engagement"

Score 6 out of 10
Vetted Review
Verified User
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I have used SAP Cloud for Social engagement for one of my clients. They use Social engagement to communicate with their e-commerce customers. SAP Cloud for Social Engagement allows them to view messages from multiple social media accounts including Facebook and Twitter in real-time.
  • Communication with multiple social media accounts including Facebook,Twitter and LinkedIn.
  • Utilize social preconfigured templates to respond quickly to current and potential clients.
  • Go above and beyond the number of Twitter followers and Facebook likes. Gain real-time insight into key trends and topics being discussed.
  • Include other social network standard integrations.
  • Possibility to create metrics and custom reports.
SAP Cloud for Social Engagement's solution briefly shows how you can better understand how your customers feel about your brands, categories, products and services while staying tuned to market issues and trends.
Read Albano García Pelaz's full review

SAP Cloud for Social Engagement Scorecard Summary

Feature Scorecard Summary

Boolean keyword searches (1)
4
Filtering out noise/spam (1)
5
Sentiment analysis (1)
8
Broad channel coverage (1)
7
Content planning and scheduling (1)
7
Audience targeting (1)
9
Content optimization (1)
8
Workflow management (1)
7
Automated routing and prioritization (1)
9
Customer interaction histories (1)
9
Bulk actions (1)
8
Lead generation (1)
8
Content marketing (1)
8
Paid media management (1)
7
Campaigns and promotions (1)
8
Twitter (1)
9
Facebook (1)
9
LinkedIn (1)
9
Google+ (1)
8
Instagram (1)
8
Pinterest (1)
8
YouTube (1)
8
Campaign success analytics (1)
9
Real-time tracking (1)
9
Competitor analysis (1)
7
Role-based user permissions & privileges (1)
7
Mobile access (1)
7

About SAP Cloud for Social Engagement

Platform designed to listen for brand mentions and then engage with customers regarding customer service issues. Includes tools for collaboration within teams or across organizations to resolve issues efficiently.

SAP Cloud for Social Engagement Integrations

SAP Cloud for Social Engagement Competitors